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Kitchen Magic Refacers

Kitchen Magic Refacers

www.kitchenmagic.net
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SharonIvy
map-marker Easton, Pennsylvania

Kitchen Magic Will Not Work for Single Women

Kitchen Magic in Nazareth, PA would not take my kitchen remodel on be cause I am a single woman. I own my own home, and my name only is on the deed of the house.

KM said that they would not keep the appointment if my husband was not present. I explained that I am not married, and I would be the only person at the appointment. They refused to keep the appointment. I am very disappointed with Kitchen Magic.

They lost a customer and perhaps many more.

I believe that this business practice is sexist and so far off the mark. I could have expected this 50 years ago, but it should never happen now.

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7 comments
Guest
reply icon Replying to comment of Guest-824131

I very been in sales and marketing for 20 years. This is typical for any company.

The are providing a free, no obligation quote. In exchange they are asking all homeowners to be present. Honestly, a company needs to generate revenue. They do this by making sales.

I'm sure your spouse is capable of making the decision but would she without you? Most likely the answer is no. What will usually happens is the person seeing everything will love it. Then this response will happen 9 out of 10 times, "I need to discuss it with my spouse".

Often things are forgotten or lost .

Even when they are not, the consultant will usually have to come a second time, free of charge, to again she the same thing again. When a company offers a free consultation it is normal to have criteria regarding what the company expects of the client receiving the free service.

Guest
reply icon Replying to comment of Guest-824131

Again, This is not Kitchen Magic Refacers, Inc. but Kitchen Magic, Inc.

based in New Jersey. Neither is either company a franchise or anyway related.

Guest

Did same to my wife. She made appointment yet when they called her cell to confirm they asked for me.

She explained that this was her phone, that she was the one who called, she is the one who made appointment, she will be one home and she will be taking quote in our behalf. They didn't say any problems with that. Few days later called her cell again, and again asked for me. This time I was home and wondering why do they keep asking for me?!?!.

Wife again advised this appointment made by her, she is who will be home and getting quote. Again they said nothing about that. They finally come yesterday and said won't give her quote without husband present. One of excuses they gave to her was "the husband handles the finance" !!?!?!?

This is not true in our household as I'm true it's not in others. We do things EQUALLY. I called to basically yell at them about this sexist comment and policy and they told me reason husband needs to be there is 'because out quotes are a bit complicated, and we show samples, it's a lot to it' AND?!?! My wife has a masters degree, meaning she has a higher education than I do with my bachelors....

Pretty sure she can handle a *** cabinet quote. But they said that reasoning at least three times on call before I simply hung up in disgust. Empire Flooring is similar in that they come over, measure, show samples, give quotes...

And they all did that without me present. I am shocked Kitchen Magic can have this stance and still be in business

Guest

This is not Kitchen Magic Refacers, Inc. but a New Jersey based company called Kitchen Magic, Inc.

Neither company is a franchise or in nay way related.

Kitchen Magic Refacers, Inc. only works in Maryland, DC and Virginia.

Guest

still happening today---

Guest

I totally agree with you. That is ridiculous

Guest

Kitchen Magic Refacers, Inc only provides services in Maryland, Virginian & D.C.

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Anonymous
map-marker Arlington, Virginia

Horrible Customer Service and Unprofessional Practice

We recently contacted Kitchen Magic Refacers for a kitchen reface cost estimate. My wife spoke on the telephone with the senior designer, Ric Gottschalk. I later found that he is also listed as President of the company. Ric mentioned that an average remodel is $30-50k. My wife articulated that since we were in the process of moving and selling our property, we wanted a quote for the most cost effective way to reface the cabinets and replace the countertop. The treatment my wife received from Ric Gottschalk was unprofessional and offensive. He stated, "if you just want to put *** in then we aren't the people for you". My wife asked him to please refrain from rude language, as she was just explaining that they are comparing options to determine the cost effective measure to upgrade our kitchen. He replied, "Well I'm just calling it what it is, it's ***." She thanked him for calling, but advised that they needed to end the call as she was extremely uncomfortable with his tone and language. I also called Kitchen Magic Refacers in order to obtain Ric's last name and I spoke to Ken Gottschalk who claimed to be the manager of the company. I calmly requested his last name and Ric's last name in order to file a service complaint and he in turn hung up the telephone on me. I do not know the quality of work that Kitchen Magic Refacers provides, but I do know my experience with their personnel was sub-standard at best. Kitchen Magic Refacers has been in business since 1984 but it is clear that they have learned nothing about professionalism or customer service in the past 25 years.

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27 comments
Guest
reply icon Replying to comment of Linda F Ifd

TOTAL *** LINDA!!!!!!! You send these guys out and expect them to cme back with a SIGNED CONTRACT!!!!!

Difficlt to make the Trip to do twice!!!!!HA You would make the trip 50 times if it meant getting the job! You just dont want your customers shopping any further and seeing how INSANE your prices are! So you pull the same day discount BS and "oh yea the price will go up in a week ya know....." *** to pressure a signature.

Ive been in construction and sales my whole life, I do know EXACTLY what I'm talking about. You People are *** youll go out of business eventually, I hope soon.

Linda F Ifd

Kitchen Magic repsonse:

Thank you for your praise and referrals. It is our goal to provide your friends with the same positive experience that you had.

While our no-obligation, in-home consultation is a free service to homeowners, it is not free for us. Also, sometimes our representatives travel great distances and we cannot repeat the presentation twice. It is beneficial to us and the homeowners that we answer all questions in one sitting.

It is our goal to give homeowners the best advice, free and without obligation whether we earn their business or not.

Should your friend need us in the future, we are here to help.

Guest

I was very disappointed when I heard that one of your representatives would not give an estimate or even consider giving her an estimate unless her husband was with her. I think this is very sexest and a very bad business practice.

You did a wonderful job on my kitchen, and I recommended you highly to a number of my friends. Then for you to treat them so badly made me feel terrible that I had done so.

Women are usually the ones who make the decisions, especially where the kitchen is concerned.

I don't think I will recommend you in the future, if this is the way you treat your customers.

Guest

I have had the same experience with Kitchen Magic, refusing to come to my house to give me an estimate on work unless my husband is home. I would never use them.

Guest
reply icon Replying to comment of Guest-686424

This is not Kitchen Magic Refacers, Inc. We only provide service in Maryland, DC, and Virginia. This is not a fanchise or related to any company.

Guest
reply icon Replying to comment of Guest-686424

No thanks kitchen tragic

Guest

THIS COMPANY IS NOT AFFILIATED IN ANY MANNER WITH KITCHEN MAGIC, INC. BASED IN NAZARETH, PA.

Kitchen Magic, Inc services the states of PA, NJ, NY, CT, MA,NH, RI, AND DE., has been in business since 1979 and has completed more than 50,000 kitchens. The two companies simply have similar names, but are two completely separate businesses.

Guest
reply icon Replying to comment of Guest-674963

Nazareth one is the sexist one...

Guest

I worked for these people at one time. Super *** They offer your kid a balloon, get you to fill out a "Contest" slip in the mall for a "Free kitchen".

Too bad there is nothing worthwhile for free. No "free kitchen" for you!

All you will get is a dozen phone calls a week from them. Hope they go out of business.

Guest
reply icon Replying to comment of Guest-652568

I too work for this company. I am not family but have been there for more than 20 years.

They have ALWAYS done right by our customers and since day one their motto has been "the customer is always right".

We do have REAL contest winners. I see the names drawn and speak with the people who have won every time.

Perhaps you are just a disgrunted prior employee.

We strive to only keep the best employees here at Kitchen Magic.

Guest

do not let these people near your kitchen. after waiting 5 weeks with our kitchen torn up because the wrong doors were ordered, the handles have been installed out of plumb and not level.

The kitchen looks like ***. Do not let these people work on you kitchen.

Guest

Do not let these people do work on your kitchen.

After waiting 5 weeks with our kitchen torn up because the wrong doors were ordered the handles have been installed out of plumb and not level with other handles. The kitchen looks like ***. Keep these people away from your kitchen if you dont want it to look worse then before they started.

Guest

Horrible experience. The rep for what was supposed to be a quote stayed at our place for 4 hours!!!

On a week day! He would not take no for an answer and fought till the very end. Ever been to a time-share seminar? This is exactly what this was like.

He stayed very late and was getting rude as he realized we weren't going to budge.

So sad and ridiculous. For that reason alone I would NEVER do business with them.

Guest

Kitchen Magic, Nazareth, PA would not take me on as a customer because I am a single lady. I own my own home, my name alone is on the deed, and I live alone.

Kitchen Magic said that a man needed to be at the appointment or they would have to cancel. I did them a favor and cancelled the appointment for them.

Guest
reply icon Replying to comment of Guest-457261

I am sorry you feel this way, it may have been a misunderstanding.

Since we don't charge our customers for the estimate and many of our estimators travel many miles to come to your home, we do only ask that all homeowners be present. This is standard operating procedure for any home improvement company since legally we cannot do work at any residence without all homeowners approving it.

If you are a single woman and only your name is on the deed for the property there is no reason we would request to meet with a man.

That just makes no sense.

The owner of our company is a woman and would never have made up such a prerequisite for an appointment. We have done thousands of kitchens for women just like yourself.

Guest
reply icon Replying to comment of Guest-692419

Wow that's a lie... Most home improvement companies DON'T require both homeowners be present to quote. That's only the sexist Kitchen Magic of Nazareth PA

Guest

The same thing happened to me in that I ,too, could not get someone to speak to only me and not my partner together. They were rather rude and dismissive of my needs. After several calls I finally had to tell them never to call me again.

Guest

The fact is that the wife asked for the cheapest product available because they are moving. We only provide high quality solid hardwood doors, not laminate, RTF, or low grade veneered doors.

These products are cheap. Kitchen Magic Refacers, Inc. does not provide cheap or low quality doors.That was explained to the woman.

Nothing else in their comments have any basis. If customers what low quality, inexpensive products, we are happy to refer them elsewhere.

Guest

I met with Mr. Gottschalk, who seemed amiable enough, although he arrived late. I had set the appointment at a home show a couple of weeks prior. I knew which product I wanted before he arrived, so his presentation need not have been as long as he made it.

He explained what needed to be done (including a new oven / microwave) and tried to include extra drawers that I vetoed.

He presented me with a number, calculated on a piece of paper where he'd recorded measurements. When I said I needed time to consider it, he scratched out the same-day discount (I expected that) and told me that the prices would be going up substantially within 2 weeks. He wrote a few things on a business card, pushed it toward me, and folded up the papers where he'd calculated the quote.

I have no written estimate, just a scrawl on the back of a business card that does not specify the scope of the work or the materials. He claims he will stand by it and that I should trust him because of the type of clients he's serviced!

I am appalled.

Guest

It is important NOT to confuse this company with Kitchen Magic, Inc., based in Nazareth, Pa, (as opposed to Kitchen Magic Refacers, Inc. based in Gambrills Maryland) The two companies are completely unrelated.

Kitchen Magic Inc.

serves the states of PA, NJ, NY, CT, DE, MA, RI, and NH and can be found at www.KitchenMagic.com. Again, the companies have no affiliation, just unfortuantely similar names.

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