Kitchen Magic Will Not Work for Single Women
Kitchen Magic in Nazareth, PA would not take my kitchen remodel on be cause I am a single woman. I own my own home, and my name only is on the deed of the house. KM said that they would not keep the appointment if my husband was not present. I explained that I am not married, and I would be the only person at the appointment. They refused to keep the appointment. I am very disappointed with Kitchen Magic. They lost a customer and perhaps many more. I believe that this business practice is sexist and so far off the mark. I could have expected this 50 years ago, but it should never happen now.
Horrible Customer Service and Unprofessional Practice
We recently contacted Kitchen Magic Refacers for a kitchen reface cost estimate. My wife spoke on the telephone with the senior designer, Ric Gottschalk. I later found that he is also listed as President of the company. Ric mentioned that an average remodel is $30-50k. My wife articulated that since we were in the process of moving and selling our property, we wanted a quote for the most cost effective way to reface the cabinets and replace the countertop. The treatment my wife received from Ric Gottschalk was unprofessional and offensive. He stated, "if you just want to put *** in then we aren't the people for you". My wife asked him to please refrain from rude language, as she was just explaining that they are comparing options to determine the cost effective measure to upgrade our kitchen. He replied, "Well I'm just calling it what it is, it's ***." She thanked him for calling, but advised that they needed to end the call as she was extremely uncomfortable with his tone and language. I also called Kitchen Magic Refacers in order to obtain Ric's last name and I spoke to Ken Gottschalk who claimed to be the manager of the company. I calmly requested his last name and Ric's last name in order to file a service complaint and he in turn hung up the telephone on me. I do not know the quality of work that Kitchen Magic Refacers provides, but I do know my experience with their personnel was sub-standard at best. Kitchen Magic Refacers has been in business since 1984 but it is clear that they have learned nothing about professionalism or customer service in the past 25 years.
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