Kitchen Craft Cookware Reviews
Kitchen Craft Cookware Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitchen Craft Cookware has a 2.8 star rating from 5 reviews and overall neutral sentiment; Kitchen Craft Cookware reviews show mixed recommendations and varied experiences.
Key Takeaways for Future Customers
- Reviewers value product diversity and the website, but note a high price level.
- Expect mixed durability; some report long‑lasting cookware when used per instructions.
- Be cautious about returns, refunds, and cancellation policies before purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and rude representatives.
- Problems with exchanges, refunds, billing discrepancies, and charge disputes.
- Difficulty obtaining replacement parts and reports of rust or component failure.
Positive Feedback
Some customers praise long‑lasting performance and effective bakeware when cared for and used per directions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitchen Craft Cookware has a 2.8 star rating from 5 reviews and overall neutral sentiment; Kitchen Craft Cookware reviews show mixed recommendations and varied experiences.
Key Takeaways for Future Customers
- Reviewers value product diversity and the website, but note a high price level.
- Expect mixed durability; some report long‑lasting cookware when used per instructions.
- Be cautious about returns, refunds, and cancellation policies before purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and rude representatives.
- Problems with exchanges, refunds, billing discrepancies, and charge disputes.
- Difficulty obtaining replacement parts and reports of rust or component failure.
Positive Feedback
Some customers praise long‑lasting performance and effective bakeware when cared for and used per directions.
Media from reviews
I needed a gasket for our pressure cooker. On help from this company.
Nothing happen no help no one never contacted me about a gasket replacement. I will try locally in Colorado to find part.
User's recommendation: Do not pay anything for this company.
Pressure cooker need new gasket
The gasket has broken leaking steam. I can't get a rating yet.
Kitchen craft has not helped me. I need a replacement gasket.
Locate replacement handle
- - Customer was told a replacement lid would cost $50 for an $8 item.
- - They were charged $71 and are unhappy, not recommending the product.
When I called to order a replacement *** for a lid, I was told for an $8 dollar *** it would be $50 dollars. I agreed reluctantly.
So when I checked my account you took $71 dollars. Very unhappy I will never recommend this product to anyone ever again.!!!
User's recommendation: Do not buy
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Verified ReviewerPositive review
- - Bought from an authorized dealer in 1990.
- - They still look and work like new.
- - Follow Kitchen Craft directions for a lifetime of use.
Bought from an authorized dealer in 1990. They still look like new and work like the day I bought them.
Looking to buy the sauté pans because I didnt get in my original set.
I have bought different brand of sauté pans over the years and always have to replace them after a couple years. Follow the directions on Kitchen Craft and they will last a lifetime.
User's recommendation: Buy
To let others know.
- - Love this cook and bakeware.
- - It's the best ever.
- - Healthier cookware; won't use non-stick again.
- - Have never had a problem with any of it.
Love this cook and bakeware. Its been the best ever.
Healthier cookware will never use that *** no stick crap again.
Have never had a problem with any of it. Plus most others are made in China or else where.
- Prices are a bit much
- Poor quality vs price paid
- Prices high
Preferred solution: Lower price some.
User's recommendation: I love my cookware and bakeware. Wouldn’t trade it ever.
Worst Cookware ever!!!
- - At a boat show, a vendor pitched the cookware.
- - The pans burn vegetables on low heat.
- - Walmart pans are cheaper and better.
- - BBB complaint filed.
I went to a boat show in st.louis mo. They had a guy putting on a show, made it look like it was the best investment ever.
Boy let me tell you it wasnt. Everything you look it it besides vegs sticks and burns no matter if you put it on their number 2 lowest heat or not. You call and complain and they send you cooking instructions that you follow still the same. Then you call and want a return and they tell you only if u havent used cookware.
Well hello, you know i used it thats how i know its no good. So let me save you time Dont buy it!!!! Walmart pans are BETTER!!
Plus alot cheaper and if something goes wrong you can return it. O and i have filed a complaint with BBB
Worst Customer Service Ever
- - $275 down on layaway; rest mailed; no welcome kit.
- - Called for a month; corporate never answered.
- - Jo Lynn says no supervisor; demands $1,744 to cancel; hung up.
I went to a home show and seen this cookware. They told me I could put it in layaway.
I put $275 down and they said they would send the rest in the mail. They said they sent a welcome kit but I received nothing. For month I’ve called the corporate number and been transferred to who could help me. No one answered so I left voicemails with no return call.
Finally, I get a hold of someone which her name was Jo Lynn and she said she doesn’t have a boss and there’s no one to talk to but her. I explained my husband had passed away and I’ve been trying to get a hold of someone to cancel my order. She said there’s nothing she can do about it and my money is their money now unless I pay $1744.00. I explained to them that I had no life insurance and I’m possibly going to lose my home.
She didn’t care. There was never a “I’m sorry for the loss of your husband”, “my condolences”, she’s was rude and had a horrible attitude. Then she said, I’m hanging up, and click she hung up on me while I was talking to her.
I have talked to two people and I have found out no one likes this woman. What a horrible person to work for.
Love this cookware
I've owned this cookware for over 2 years and love it will never cook on anything else!
Kitchen Craft Pans Rusting
- - Purchased at a state fair; high-pressure sales and poor value.
- - Rusting, weak parts; Magnalite and Revereware lasted decades.
I suppose purchasing pots and pans or other household items is not such a great idea when visiting a state fair, it's all high pressure selling and you are bound to make mistakes in judgement. For certain, the wife and I have been taken for a ride more than once at these events. Water is over the dam, and we are stuck with over $1700 worth of "lifetime" cookware which seems to last just a few years before the bottoms begin to rust through into the "core" material, or the lid handles fall apart due to dishwasher cleaning (clearly states they are dishwasher safe in their literature). The company will replace the components, all one has to do is pay freight back to their factory, and then, render a check for them to ship a replacement to you. They have replaced several of our components, however, I am rendering this complaint more as a heads-up for future buyers. Stay away from this brand, the cookware is overpriced junk.
Look closely at the picture I posted, you can clearly see the rust holes bleeding rust from the "secret material" inside the bottom of the pan.
Oddly enough, our inherited Magnalite and Revereware pots and pans are still as good as they were fifty plus years ago.
- Not dishwasher safe and not lifetime components
- Poor quality vs price paid
Preferred solution: Let the company propose a solution
Kitchen craft- don't buy ever
- - Buyer contacted Kitchen Craft in Miami, FL to request knives.
- - Order canceled; nearly $600 charged, 30% of the set; return via UPS.
I bought a set of pots and pans from Kitchen Craft in Miami, FL. I called their customer service before the set arrived to request a set of knives.
What a horrible customer service! An awful woman picked up the phone not letting me explain. So I decided to cancel my order. That cost me nearly $600.00 which was 30% of the set of pots and pans I never even saw.
As soon as the UPS man arrived I told him to take them back. Dont buy from them ever!!!! You'll just be paying for an overprised item(s) and they will never tell you about their return policy.
In which they keep 30% of your hard-earned money. Shame on them and I don't recommend this to anyone.
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Kitchencraft cookware does not make a pressure cooker!