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Abysmal service

1.7
KC and parent co Master craft have done everything possible to make it impossible to contact them. Any complaints sent via their web portal are immediately routed to your local dealer, which means if your problem is WITH THE LOCAL DEALER, you've just been sent back to the very same people who are screwing you over. I've never encountered a company with so many customers who refuses to speak to any of them.

User's recommendation: DO NOT EVER BUY FROM.

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ID
#2888173 Review #2888173 is a subjective opinion of poster.
Cons
  • Inaccurate and incomplete website descriptions
  • Awful dealer
  • Abysmal customer service
Preferred solution
Exchange for correct parts

Cabinet edges are sharp enough to cut

3.0
The edges of the cabinets are very sharp. We are trying to speak with someone in person and cannot get anyone in person. We have a few other concerns that would require a representative to bond out to the house to see. How do we get someone to call us back?

User's recommendation: Hard to see what you’re getting with just one sample door to look at.

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#2443231 Review #2443231 is a subjective opinion of poster.

Color touch up sticks

1.5
I want someone to call me.not until I talk with a customer service person Jan Mink 619 804 **** San Diego Number but live in Fruitport Mi and have one of your expensive kitchens

User's recommendation: not until I talk with someone from customer service.

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#1945728 Review #1945728 is a subjective opinion of poster.
Location
Muskegon, Michigan
New Reviewer

Masterbrand / Kitchen *** Cabinets

We had our builder install Kitchen Craft cabinets in our new lakefront house. On installation doors were damaged, inside there was different materials used from cabinet to cabinet, Installer walked on top of the Wolf stove (scratched stainless steel), Side panels aren't maple and don't match doors. Doors were changed and we now have as many as 5 diferent shades of white on the doors. Masterbrand feels that it's acceptable! They made a *** product and don't back it up with any type of service. Julie, your attempt to ignor our complaints got us the answer that you could have given us 4 / 5 months ago "*** off" Thanks for nothing.
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ID
#350124 Review #350124 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$25000

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