Kitchen Craft Cabinetry Reviews

Jan 27, 2023 PissedConsumer4325934 of Canton, OH

Cabinets are not straight line customer service at lowes will not help

I have purchased cabinets from lowes and drawers are not lined up straight and customer service will not help. My contractor ordered the wrong cabinet and when he hung it was wrong and lowes will not let me return it. I am not sure to talk to about get this corrected. unhappy about the quality

View full review

ID

#4325934

Location

Canton, Ohio

New Reviewer

Sep 20, 2021 Llllll A

Abysmal service

1.7

KC and parent co Master craft have done everything possible to make it impossible to contact them. Any complaints sent via their web portal are immediately routed to your local dealer, which means if your problem is WITH THE LOCAL DEALER, you've just been sent back to the very same people who are screwing you over. I've never encountered a company with so many customers who refuses to speak to any of them.

User's recommendation: DO NOT EVER BUY FROM.

View full review

ID

#2888173

Cons

Inaccurate and incomplete website descriptions
Abysmal customer service
Awful dealer

Preferred solution

Exchange for correct parts

Mar 03, 2021 PissedConsumer2443231 of Concord, CA

Cabinet edges are sharp enough to cut

3.0

The edges of the cabinets are very sharp. We are trying to speak with someone in person and cannot get anyone in person. We have a few other concerns that would require a representative to bond out to the house to see. How do we get someone to call us back?

User's recommendation: Hard to see what you’re getting with just one sample door to look at.

View full review

ID

#2443231

May 24, 2020 PissedConsumer1945728 of Muskegon, MI

Color touch up sticks

1.5

I want someone to call me.not until I talk with a customer service person Jan Mink 619 804 **** San Diego Number but live in Fruitport Mi and have one of your expensive kitchens

User's recommendation: not until I talk with someone from customer service.

View full review

ID

#1945728

Location

Muskegon, Michigan

New Reviewer

Oct 07, 2012 Bob Nzk

Masterbrand / Kitchen *** Cabinets

We had our builder install Kitchen Craft cabinets in our new lakefront house. On installation doors were damaged, inside there was different materials used from cabinet to cabinet, Installer walked on top of the Wolf stove (scratched stainless steel), Side panels aren't maple and don't match doors. Doors were changed and we now have as many as 5 diferent shades of white on the doors. Masterbrand feels that it's acceptable! They made a *** product and don't back it up with any type of service. Julie, your attempt to ignor our complaints got us the answer that you could have given us 4 / 5 months ago "*** off" Thanks for nothing.

View full review

ID

#350124

Location

Toronto, Ontario

Loss

$25000

Style and Design	4/5
Value for money	3/5
Product or Service Quality	2/5
Website	2/5
Advertised vs Delivered	2/5

Kitchen Craft Cabinetry Overview

Rating Details

Contact Information