Kitchen Craft Cabinetry
Kitchen Craft Cabinetry Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitchen Craft Cabinetry has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not purchase thermafoil cabinets", "DO NOT EVER BUY FROM", "Hard to see what you’re getting with just one sample door to look at.", "not until I talk with someone from customer service".
Review authors value the most Location and Website. Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitchen Craft Cabinetry has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not purchase thermafoil cabinets", "DO NOT EVER BUY FROM", "Hard to see what you’re getting with just one sample door to look at.", "not until I talk with someone from customer service".
Review authors value the most Location and Website. Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winnipeg, Manitoba
Concern about product durability
Hello, I am reaching out because I own a home with the kitchen craft thermophore cabinetry that was built new five years ago. The foil wrapping on the cabinet doors is now peeling after very minimal normal kitchen use.
Our retailer tells us that the cabinets are not warranted against heat and that the damage is caused by using a toaster and a kettle and a stove around the cabinets occasionally. This is not a heavy use. The kitchen only two of us lived there and we dont often eat at home. It is very disturbing to me that kitchen craft would manufacture a product that cannot stand up to normal household use.
I am aware that kitchen cabinets have been manufactured for many centuries made most often from wood, and that they are generally capable of aesthetic regular use for decades, if not centuries without disintegrating. I am very upset about the quality of the thermafoil product and I would like to address this with someone at your company.
- Quality and warranty
- Extremely poor product
Preferred solution: Replacement of the cabinets with a more durable wood product
User's recommendation: Do not purchase thermafoil cabinets
Canton, Ohio
Cabinets are not straight line customer service at lowes will not help
I have purchased cabinets from lowes and drawers are not lined up straight and customer service will not help.
My contractor ordered the wrong cabinet and when he hung it was wrong and lowes will not let me return it.
I am not sure to talk to about get this corrected.
unhappy about the quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Abysmal service
KC and parent co Master craft have done everything possible to make it impossible to contact them. Any complaints sent via their web portal are immediately routed to your local dealer, which means if your problem is WITH THE LOCAL DEALER, you've just been sent back to the very same people who are screwing you over. I've never encountered a company with so many customers who refuses to speak to any of them.
- Inaccurate and incomplete website descriptions
- Awful dealer
- Abysmal customer service
Preferred solution: Exchange for correct parts
User's recommendation: DO NOT EVER BUY FROM
Cabinet edges are sharp enough to cut
The edges of the cabinets are very sharp. We are trying to speak with someone in person and cannot get anyone in person.
We have a few other concerns that would require a representative to bond out to the house to see. How do we get someone to call us back?
User's recommendation: Hard to see what you’re getting with just one sample door to look at.
Muskegon, Michigan
Color touch up sticks
I want someone to call me.not until I talk with a customer service person Jan Mink 619 804 **** San Diego Number but live in Fruitport Mi and have one of your expensive kitchens
User's recommendation: not until I talk with someone from customer service
Toronto, Ontario
Masterbrand / Kitchen *** Cabinets
We had our builder install Kitchen Craft cabinets in our new lakefront house. On installation doors were damaged, inside there was different materials used from cabinet to cabinet, Installer walked on top of the Wolf stove (scratched stainless steel), Side panels aren't maple and don't match doors. Doors were changed and we now have as many as 5 diferent shades of white on the doors. Masterbrand feels that it's acceptable!
They made a *** product and don't back it up with any type of service.
Julie, your attempt to ignor our complaints got us the answer that you could have given us 4 / 5 months ago "*** off"
Thanks for nothing.
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