Junior Reviewer

Contractor substituted aluminum kitchen sink for stainless steel sink in contract

Update by user Jun 18, 2018

355 Adams Street, Bedford Hills, New York.

Original review posted by user Jun 18, 2018
In 2010 I contracted with this company for a quartz kitchen countertop, for the normal thousands of dollars stone counters cost. The company offered a "free" stainless steel undermount sink with this purchase. I requested a restaurant style sink and stated I would pay extra if required. The contract signed by me and initialed by the business, and also the paid receipt, specified a stainless steel sink. The sink was beautiful at first, but then didn't hold up well at all, deteriorating considerably year after year. One day, when I had a contractor in my home, and asked about my sink, he said: "Well, it's aluminum, not stainless steel" (tapping on it to prove his point, and it was obvious). Kitchen and Bath Design had moved from the location where I purchased the countertop and sink, to a new different location in Bedford Hills. I called them and asked if they were the same business. They said they were. I then began an email correspondence regarding this issue. They said they would replace the sink if I sent them photos, and copies of the order and the receipt (which I did promptly). My contractor returned to give me an estimate of replacing the sink. He said it would be several thousand dollars, because the sink had been installed first (not dropped in), and then the stone countertop was glued to the sink lip. So the entire counter would have to be removed to replace the sink, which could also possibly damage the counter. I then got back to Kitchen and Bath Design and explained that the replacement sink would be of no use to me unless installation would also be provided. At that point they emailed me that (despite what they had told me before, and despite having offered to replace the sink), that they were a completely different company from the one I had purchased the countertop and sink from (because they had purchased the business, opened in the 1980's, from a different owner). When I placed a review outlining the above on another site, they then threatened me with their attorneys. So, while this business might have some satisfied customers, in my case there was what amounts to a very poor business practice, installing an inferior product from one that was contracted for.
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ID
#1282416 Review #1282416 is a subjective opinion of poster.
Service
Kitchen And Bath Design Center Of Bedford Hills Countertop Installation
Reason of review
supplied inferior product from what was contracted for
Loss
$3500
Preferred solution
Deliver product or service ordered

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