Kitchen And Bath Authority
Kitchen And Bath Authority Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitchen And Bath Authority has 1.7 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast delivery, Knowledgeable and informative customer service, Prices.
Cons: Customer service, Damaged product, F-minus customer service.Recent recommendations regarding this business are as follows: "Never", "DO NOT DO BUSINESS WITH KB&A", "Worthless company with incompetent employees", "Go to Lowes or Home Depot where you'll find honesty.", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitchen And Bath Authority has 1.7 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast delivery, Knowledgeable and informative customer service, Prices.
Cons: Customer service, Damaged product, F-minus customer service.Recent recommendations regarding this business are as follows: "Never", "DO NOT DO BUSINESS WITH KB&A", "Worthless company with incompetent employees", "Go to Lowes or Home Depot where you'll find honesty.", "Stay away".
Most users ask Kitchen And Bath Authority for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Clarkson, KentuckyUnreliable/poor customer service
Do not do business with this company. I ordered a vanity and they told me it would be here the following week.
The shipping company called to set up a date and I took off work the day it was scheduled to arrive. They called the day It was supposed to arrive and said we are not even in that area that day, after they are the ones that set up the appointment! Rescheduling after I had already taken my last vacation day was not an option. I emailed and called continuously with no results!!
I asked them to call me back numerous times, with no return, call or email. I had to cancel my order because I had no more days to take. They charged me over $300 to ship it back, when it was never shipped to me and a restocking fee when they didnt deliver on the day scheduled. I still have not gotten a call back over a month later.
Very poor customer service.
I would never deal with this company again!! Save your money and go somewhere that has a good reputation
User's recommendation: Never
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Aurora, ColoradoHorrible service
User's recommendation: Worthless company with incompetent employees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wheaton, IllinoisNO ACCOUNTABILITY
10/5/23 order placed via website. Website showed all 3 items in stock and available to ship.
Received auto email confirmation that order was received. Order total $3129.75 10/13/23 received email that vanity was back ordered and would not ship for another month plus so we removed it from the order bringing our total to $2282.60 10/12/23 receive email that the mirror must ship from another location and would incur and additional $246 charge which we approved. 10/18/23 received email stating items had shipped. 10/24/23 called and spoke with Taylor and was told the medicine cabinet had not been picked up by the carrier and that she would call me on 10/25/23 to confirm that it had been picked up.
10/31/23 called since I had not received any follow up and again was told that the medicine cabinet was on their dock for pick up.
Asked multiple times to speak with a supervisor and was just left on hold. Company took absolutely no responsibility for their lack of service and management of the order
- Website inaccurate
- No follow up
- Poor customer service
Preferred solution: Apology
User's recommendation: DO NOT DO BUSINESS WITH KB&A
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ocean City, New JerseyBait and switch offer
I put a $677 bath vanity top in my cart. The banner at the top of the website
stated "No Sales Tax - Offer End today".
I proceeded to checkout while this banner is still displaying, the offer.
I entered all my information and was prompted to enter my credit card
information and there was sales tax itemized in the total.
I chatted with customer support personnel and was told that the offer
has ended.
I think "ends today" should mean AT LEAST close of business
and since it's on-line should really be 11:59:59 PM.
I felt duped and dropped the purchase.
I then looked up the identical item
and found it at Home Depot for literally half the price. I appreciate being duped, it made me drop them like bad date.
User's recommendation: Go to Lowes or Home Depot where you'll find honesty.
Horrible customer service. Never canceled my order
Stay away from this company. There customer service sucks.
Unanswered emails unreturned phone calls. They didnt answer a question I had about a product so I ordered it and quickly realized it would not fit my bathroom. I went to their website and use their contact form to cancel the order one day after I ordered it. It was a weekend so their office was closed thats why I use the contact form.
My order status claim that the order has not shipped and their website said that the orders ship in 3 to 5 business days so I gave them plenty of notice to cancel the order. They shipped it anyway.
Never canceled my orderMy item cost $877 they are trying to charge me $320 to restock the item. I canceled the order on December 10 and I still havent got a refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wheaton, IllinoisThey are Liars. They claim to have items in stock only to find out that they are back ordered them they try to do everything to keep from refunding on an order that hasnβt even shipped
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received my order after waiting nearly 3 months.
I believe that this company lies to customers and do not deliver on items in a timely manner because they falsely advertise to have items in stock. I also believe they sell incomplete units and try to "up sell" you while they hold your money hostage.
I just want a full refund on my order of $2,479.45 USD that I placed in late September of 2021. Here is the history of this nightmare transaction. On 9/17/21 I ordered a NAPOLEON S20I S 41 INCH BUILT-IN WOOD FIREPLACE INSERT - BLACK that was advertised "on stock". However, on 9/20/21 I received an email from KB authority/Maria explaining that, I quote, "We are writing this E-mail to notify you that the item (s) you have purchased with us are (is) "Special Order" item(s).
Important Notice: Please be advised that Special orders are non-cancelable after 48 business hours (Monday-Friday) of your purchase being submitted to the manufacturer. The item (s) listed on your purchase order are non-returnable to the manufacturer, therefore we are unable to accept items back for any reason except in accordance with any applicable manufacturer warranty to those items applicable. Any manufacturer warranty that would apply to those items will not be affected by this E-mail. Your item (s) will become available to ship within an estimated 6-8 weeks.
If your item is delivered damage you MUST call us with 48 business hours from delivery date to report any damages/missing item. You can either get a full refund or replacement." End quote I was not happy to hear that but believing what they said, On 9/21/21 I agreed to wait for the 6-8 week delivery. On 9/24/21 I received an update from a customer service rep Mark confirming that the wood stove will be back "in stock "on Nov 20th. I assumed that it would be delivered sooner or around the same date.
On October 17th 2021, I received another email asking to confirm if I received my order or canceled it . I was confused to have received that email but I did not respond believing I will have my order within a couple of weeks. On Nov 3rd 2021 I received another email from Mark telling me that my item will be in stock on Dec 3rd 2021. On Nov 5th 2021 I called and spoke with Maria who explained that the order was "stuck in shipping container" but I should definitely have my order delivered no later than 12/3/21.
On Nov 29th, 2021 I sent emails to KB asking to provide an ETA on my order. On Nov 30th 2021 I decided to call since I did not receive a reply and spoke with Joe a sales manager who explained that my order will be in stock on Dec 17th 2021. I told him that was unacceptable and wanted to cancel the order and requested a full refund. I further explained that I held my part of my agreement and waited well above and beyond the time frame they held me to.
He verbally agreed to call the manufacturer to see if that was possible and will let me know. I also questioned him as to why they are now selling a back-plate for the unit I ordered separately for an additional $464.44. I explained that when I placed my order months ago, I was understanding that my order included it as a complete unit and that this new link for the backplate was just added and wanted to make sure that was not the case for my order. He said that he will look into it .
Late on Nov. 30th 2021 Joe replied and told me that my order cannot be canceled. I replied and requested to speak with upper management since I do not believe their stand is fair. On Dec.1st 2021 he replied and said that I had a chance to cancel the "special order" and I agreed to proceed to the wait time provided.
He further explained and I quote from his email below, "We stated the item is special order and can not be cancelled and also provided you with an estimated lead time. At no point did we state the item was in stock ready to ship. We do apologize if the initial ETA did not meet your timeframe which is why we allow customers to cancel the order prior to approval. Currently the item is on our site and shows low stock please call which does not indicate the unit being in stock.
We place this note on items so the customer may contact us and we may provide to them an estimated lead time prior to processing an order. Again, we do certainly apologize for any inconvenience this manufacturer delay may have caused but the order can not be cancelled at this time as it is set to ship to you with an ETA of 12/17...." end of quote. He also requested for me to call instead to discuss further. I replied by e-mail instead and told him that was not true and questioned him why they are still misleading customers with listing my item in stock when it was never the case.
I also asked him to confirm that my order was complete and included the back plate but he has yet to respond. I feel the website is misleading and the Company is unwilling to work with you.
- Will not offer solutions
- Never received my order
- Customer service
Preferred solution: Full refund
User's recommendation: do not buy from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarn other buyers
Preferred solution: Full refund
User's recommendation: do not buy from these crooks
DO NOT BUY FROM
- Horrendous customer service
- Damaged product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer****AVOID THIS COMPANY**** I SUSPECT THIS WAS REFURBISHED / REPACKAGED OR A COUNTERFEIT
Ordered a Toto Legato from KBAuthority. It was left on our driveway, leaving no ability to sign nor add the "pending inspection" clause as directed.
The box was completely open on one corner, so I took photos.
Because Toto shipped the components inside other boxes and the toilet itself was undamaged, we assumed we were good. As this is our 4th Toto toilet, we were shocked that the packaging not on par with the other toilets we've received that had injection mold packing and took 2 hours to unwrap.
The plumber arrived at 1:30pm PST the next day and was nearly done with the install when he said the "fill tube clip" was broken, and we could not use the toilet without this part. I called KBAuthority immediately, but it was already closed for the day. I decided to pay the plumber for the fill tube clip at that time because it was cheaper than having the plumber return.
Next, the plumber told me that there was no toilet seat in any of the component boxes that came in the shipping box.
I provided pictures to illustrate the box condition,the plumber's receipt for verification, and requested KBAuthority provided the missing lid and fill tube clip in case the generic clip didn't hold up.
I called KBAuthority, reported the problem, filled out the claim form, and here's their reply:
"Thank you for your recent purchase with us at KBauthority.com. [2 irrelevant paragraphs omitted] Please also note any damaged items must be reported back to KBA within 48 hours; so that we can request either a replacement part or refund for you.
We do not advise, or suggest that you go elsewhere to get the parts replaced, and if you do, it is on you if you purchase an item elsewhere; we do not compensate/refund for parts you purchased outside of KBA."
I cannot prove a toilet seat (~$70) is missing in the box when it is not there! Further, the 48 hours wasn't sufficient time for me to get the plumber scheduled and installing the toilet when the broken tube filler was discovered. Seems to me that you should honor the customer request if the customer contacts you within 30 days, but 48 hours makes it impossible to get the product inspected and installed.
They know that.
I had three calls with KBAuthority customer service; in two cases the reps were downright condescending and rude. The first rep was nice but provided inaccurate information (she told me the Toto was experiencing a shortage and no toilet could be shipped until late September; then it shipped two days later).
My guess is that these reps are constantly battling with angry customers and it causes them to lose their cool as the day passes.
I'm off to open a case with Toto to verify this is a legitimate Toto toilet with Toto parts. I would have never ordered from these guys except they were the only company who showed the toilet as in stock, and our toilet was broken.
- Product selection
- Everything that happened after they billed my credit card
- Suspect unauthorized refurbished or counterfeit product
- Unfriendly customer policies
Preferred solution: Deliver product or service ordered
User's recommendation: Run -- no great deal is worth the headache
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to deliver products ordered. Delays have cost me thousands.
- Will not offer solutions
- Will not allow you to speak to manager
- Take zero responsibility for sales and promised delivery timing
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid at all cost. Horrible customer service.
Responding to email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAre NOT an authorized dealer of Linkasink products
- Fraudulant suppliers of linkasink products
Preferred solution: Remove Linkasink products from your website
User's recommendation: Not a legitimate seller of our products
Wouldn't return or replace damaged goods
User's recommendation: Don't order anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder problems
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** Company!!! Liars!!! DONT Trust!!!
I called early morning after placing an order with them when I realized the purchase through them didnt include the backsplash and on Houz it did so I was going to cancel. They insisted they could get it and I paid an extra $48.
Now they didnt provide it and I have spent nearly $1000 on my vanity and $700 to install and I am either going to have a ruined wall with water going down the gap or waste who knows how much time and $ trying ti match it!!! I should NOT be inconvenienced and screwed for their mistake!! I dont give a damn if their vendor no longer has it!!! Buy it somewhere else and honor your word and responsibility!!!
I am soooo angry and will never ever order from there again!!! They dont call back in a timely manner and they dont really give a damn about their customers just themselves!
Liars! If I could give negative 5 stars I would!!!
Preferred solution: I want you to get the backsplash you promised me however you have to from another vendor!! I will spend hours and tons of wasted $ to βtryβ to match my backsplash otherwise which is NOT fair!! I wanted to cancel less than 12 hours after order!!
About
Kitchen and Bath Authority is an American company based in Brooklyn, New York. It sells products for kitchen and bath throughout the US. The list of KBAuthority products includes a large selection of kitchen sinks and faucets, water and soap dispensers, waste disposers etc. The company retails products of such manufacturers as Brizo, Frank, Danze, LADA, Kingston Brass etc. Kitchen and Bath Authority accepts Cashiers Checks, MasterCard, Visa, American Express, Government issued Impact Credit Cards etc. It is also possible to pay via Wire Transfer. Customer service is available from Monday to Friday at 10:00 am β 6:00 pm EST. Kitchen and Bath Authority delivers orders via freight carrier and FedEx.
Kitchen And Bath Authority is ranked 71 out of 616 in Building Products category
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