New Reviewer

A few years ago I had an account with Kingston. We used their storage products for years. My contacts were Sandy fijiwara Anne *** Diana Kong and Carlos in shipping. After years of patronage, i noti

Kingston Technology 17600 newhope street fountain valley ca 92708 7**-**5-2600 sales@***.com Carlos, Sandy fijiwara Anne *** Diana Kong RoseMary Richards Rafe Swartz Christine Renee Knight hoffman Henry Jerez Taylor Miles A few years ago I had an account with Kingston. We used their storage products for years. My contacts were Sandy fijiwara Anne *** Diana Kong and Carlos in shipping. After years of patronage, I noticed strange charges on my cards. The business cards I used with kingston. Nearly 9,000.00 was charged. I immediately called Ann *** who promised to get "higher ups" involved Sandy fijiwara and Diana Kong. After two days, no one called back. I was directed to carlos in the shipping dept. He too gave me the run around. I could see they were all involved. I had also called the credit card security who asked if I knew the following businesses: This company refused to help me find out why my account was used to send other people equipment. In the end, they claimed it was a clerical error and they closed my account making me the villain. Henry Jerez East Elmhurst, NY Taylor Miles Laguna Beach, Ca 92651 Christine Renee Knight Hoffman Maricopa Arizona Rosemary Richards Athens GA 30606 Rafe Swartz Eugene OR
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ID
#1315709 Review #1315709 is a subjective opinion of poster.
Service
Kingston Technology Customer Care
New Reviewer

Kingston HyperX SSD Defective

I purchased a new Kingston HyperX 240G back in August of 2013 and it went bad about a week and a half ago. They wanted to charge me $230 hold on my credit card to ship me another one, no way I said what are the other options to get the drive quick. They told me that I could pay to overnight the drive and they would send me out another drive. I needed the drive quick so i shipped the drive overnight. Guess what, they sent me a drive that was defective, the box was not even sealed. Now they want to go back to the $230 charge/hold on my credit card to ship another drive to me. They said that they sent me a new drive, but in my mind the new drive would have been in a sealed package. I honestly think they sent me a returned item that they didn't check. I don't know that for sure but that's my honest opinion. I don't see why i should have to have a charge/hold put on my credit card or have to pay return shipping again. If that's the case i might as well just go out and buy a new drive. I'm already out the cost to overnight the original defective SSD drive. I am not at all happy with the way they are treating me. I have been a long time Kingston customer, but if this is the way they now treat their customers, never again. When a customer is done wrong they should try to help correct the issue, i asked them to ship the drive with return shipping so i didn't have any other out of pocket expense and that the is shipped immeaditly so my computer can be up and running, but no way, they dont seem to worry about the customer and how long they are down. I hope this gets across to many people and they realize that this is no way to treat customers.
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2 comments
#815326

why dont you stop and read it very slow so that maybe you can understand what was said. No use in sugar coating what they did, unless you are working for them.

They wanted to put a hold for almost $40 more than what i paid retail, so i overnight-ed the drive back to them and they sent another defective drive. I said screw it after that, through the drive in a desk drawer and bought a new intel drive that works like a charm.

I will never buy kingston again as they did me wrong.

#815304

You should have taken the $230 offer. This is how it works.

The $230 is held as a collateral only. This means that they would have shipped you out the replacement drive right away and then you would send in your defective drive, shortly there after. But in the event that you did not return it then yes, your credit card would have been charged.

I think you failed to fully explain that and made it sound like you were being ripped off. As to the replacement drive not working, I have no comment on that.

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ID
#480344 Review #480344 is a subjective opinion of poster.
Location
San Jose, California
Loss
$220

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