KingsGroup Holdings Reviews

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Transaction fraud

KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
KingsGroup Holdings - Transaction fraud
Update by user Feb 12, 2021

Kingsgroup has given more of bs gifts that do not add up to what was removed. Because of extra's I already had I was able to replace the items taken though not back to the level they were when taken.

There is no real hurry to respond to any contact other than the hired CS that just lets you know the concern has been forward to the developer. I see nothing coming out of this other than not spending money anymore which is difficult to do when you as high a level as I am.

Original review posted by user Jan 12, 2021
On Dec.17, 2020 there was purchase packages available, however, 1 package had an excessive amount of an item. All that purchased this package before it was removed have been punished by some means of items being taken from them to help reclaim lost income on the developers part. Best I can tell if you buy what's in the package it is all yours per advertisement. Anything there after the purchase is also yours. Unless refunding money for said upgrades(all) is done. I believe that Kings Group Holdings is either responsible for replacing what was taken or significant income reimbursement is needed to all players effected.

User's recommendation: Don't spend money on any Kings Group Holdings products.

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ID
#2377037 Review #2377037 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Deliver product or service ordered

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New Reviewer
SI play State Of Survival in state 664. I have an isssue (which I think is an ingame error) and service rep, Lily, closed my ticket because she said it wasnt an error. I had asked for an explanation and was told, AS STATED BEFORE, IT IS NOT A GAME ERROR. I was told to...
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ID
#2951177 Review #2951177 is a subjective opinion of poster.
Location
Summerfield, Florida
Preferred solution
Lily’s job should be immediately terminated!

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New Reviewer

Account issue

Can't get back into my account in state of survival my account is PSN Amadeus In state 425 My email that it should be bound with is JoelDickins@***.com It keeps giving me error 20016
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ID
#2941999 Review #2941999 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Payment problems

Everything is working but has a limit. Need that limit released.!!! It would be 100% better.........
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ID
#2940393 Review #2940393 is a subjective opinion of poster.
Location
Sacramento, California

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Charging account and not giving the items

KingsGroup Holdings - Charging account and not giving the items
KingsGroup Holdings - Charging account and not giving the items
KingsGroup Holdings - Charging account and not giving the items
Update by user Sep 20, 2021

An automated message replied to me twice asking who the player that harassed me is. It can not even figure out that I am trying to get my items from a purchase.

Original review posted by user Sep 20, 2021
Bought a 5$ USD pack. KG charged me 4.99, 6.99, 9.99, and 19.99. I only got the items for the pack I authorized purchase for then notices that "due to my recent refund they eat my money and I can suck a ***

User's recommendation: Do not spend money they are shady prices and Customer Service is automated replies until you give up and ask Google for help.

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ID
#2890339 Review #2890339 is a subjective opinion of poster.
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

Lack of service

Customer service is impossible to receive..,,..,.,,,,,,,,,.,.,..,,,,..,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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ID
#2889963 Review #2889963 is a subjective opinion of poster.
Location
Lincolnton, North Carolina
Preferred solution
Fix

Fraud

A third party company called Packify accessed my account and used my payment info repeatedly over a period of time. There are a bunch of refuns from fraud investigation.. I have a new card and will submit evidence to google so all further purchases are seen as valid
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ID
#2881287 Review #2881287 is a subjective opinion of poster.
Location
Mobile, Alabama

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New Reviewer

Resolved: Connection problems and noway to contact Support ingame

Update by user Oct 08, 2021

Company fixed the issue and I have been provided with apology.

Original review posted by user Sep 08, 2021
Ci sono problemi di connessione dall'Italia riscontrati questa mattina dalle 06.00 ed ancora in corso, non si riesce neanche a connettersi all'assistenza per la segnalazione. In questo modo si perde la possibilità di fare eventi creando un danno visti anche i soldi spesi... per riferimento : State 62, Nome lord TraxNox.
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Resolved
ID
#2850673 Review #2850673 is a subjective opinion of poster.
Location
Cinisello Balsamo, Lombardy

Deleting my account in game

The community in game has mentally damaged me so bad, by saying a lot of disrespectful things to me, by gossiping about me so much, and continuously ignoring me, and while halfway in important conversations. That I got a very angered at the community of the state of survival so much, that I want my account entirely deleted, and all the messages I placed in game too just to disappear. I also want confirmation of it being done.
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ID
#2841615 Review #2841615 is a subjective opinion of poster.
Location
Sittard, Limburg

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New Reviewer

My refund and I can’t get my item

When I top up wrong and I ask customer service to refund and they ignore me long time and I ask Apple to do it then sos message me and say I cant get my item in the future purchase and what to do I ask customer service and the ignore me too Im very frustrating as I use 1k+ in this game my name is CAPten and state 773

User's recommendation: Pls don’t simply refund in goggle or apple.

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ID
#2833867 Review #2833867 is a subjective opinion of poster.
Preferred solution
Can get my future item in future purchase
New Reviewer

Regarding a game account

My account was hacked and I need information to make sure is safe again. Is around 5000$ I invest in this game so I need my account to be safe. 1.I need to know witch methods of login was used at around 7 50 am in 12.08.2021 2. Who and what time the Kingsgrup bind was removed ...it was you ???
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ID
#2768302 Review #2768302 is a subjective opinion of poster.

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New Reviewer
KingsGroup Holdings - Regarding a game account
KingsGroup Holdings - Regarding a game account
KingsGroup Holdings - Regarding a game account
I have a complain regarding a account. I emailed and I find it quite Ill mannered, unethical & I am being disregard regarding the matter. style="background-color: I have a dear friend in game the game and past away on second of June 2021. Before he depart this...
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ID
#2754948 Review #2754948 is a subjective opinion of poster.
Location
Sydney, New South Wales

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New Reviewer

Stolen Money

On 04/14/2021 I tried to buy a $4.95 bundle being offered. The purchase went through but I never received the bundle. I thought there was a glitch so I tried again to buy this bundle and another $4.95 was paid but no product was given. I put in a complaint to their support team and 14 days later they still have not addressed the issue. Absolute thieves. Do NOT give them your money. You would be better off burning your cash. At least you would get a little heat from it. With this company you get nothing but the cold shoulder. Disgraceful and dishonest company. The fact they dont have an email or phone number says a lot.

User's recommendation: DO NOT GIVE THEM YOUR MONEY.

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ID
#2526122 Review #2526122 is a subjective opinion of poster.
Product
Kingsgroup Holdings State Of Survival Video Game
Cons
  • Steal your money
Loss
$10
Preferred solution
Deliver product or service ordered

Phishing scam report. State of Survival Game. Do not follow the instructions!!!

Their chats are flooded with similar messages on daily basis and Kings Group (State of survival) does nothing to protect their players. Even after multiple reports to their customer support. Only the last numer of the "code" changes...Can't they just write a very simple algo to clean them from all their states chats automatically?!? "New Gift! 50 players will get Once Only Biocaps 50000 + 50000! Use Google with word: STOSOCT46" Don't follow the instructions. Do not follow the links that you get in Google after you enter the query. They will lead you to the websites with multiple redirects and you end up on the page that they designed to steal you personal identifiable information (PII). ................. Не следуйте инструкциям, которые прокидывают в мировых чатах игры Стэйт оф сюрвайвал (State of Survival) и не переходите по ссылкам, которые вы получите в Гугле после того как сделаете запрос. Они ведут на ряд вебсайтов, которые крадут ваши персональные данные. Не удивляйтесь потом, если у вас снимут деньги со счета. Это мошенники. Фишинг в чистом виде. Одна и та же проблема во всех штатах. Разработчики бездействуют.

User's recommendation: This is a phishing scam. / Это мошенничество. Вы ничего не получите, а мошенники получат ваши персональные данные.

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ID
#2269848 Review #2269848 is a subjective opinion of poster.
Location
Dnipro, Dnipropetrovsk
Product
Kingsgroup Holdings State Of Survival Video Game
Preferred solution
Fix the issue and protect you users ASAP

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