Sent me a cracked bird cage that was very expensive and won't return my calls!
I bought a every expensive cage from kingscages.com. When it arrived, box intact, several parts of the cage were cracked. The website says you have to call and get a return number before you can return something. It has been several days and I have called twice (during their listed business hours) and left two messages and still have not gotten a return call. I have also emailed with pictures of the damage, and still nothing. In order to return something the website says you have to have notified them of the damage within the first 5 days or their return policy will override any claim of damage. It also goes on to say something about defective merchandise having to be returned within 15 days from the invoice date. But of course, none of this can be done without a return number and no one will call you back! I will never deal with this company again and in fact, went out of my way to review them so no one else goes through what I am going through. I am now stuck with a very expensive, visibly damaged cage. Go to http://www.drsfostersmith.com, they have excellent customer service and comparable prices/similar pet bird items.
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