Kings Theatre Reviews
Kings Theatre Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kings Theatre reviews show mixed to negative sentiment: recent customers call an upgrade a scam, cite high price levels, and report poor customer service and refund problems.
Key Takeaways for Future Customers
- Reviewers value Diversity of Products or Services when considering tickets and upgrades.
- Expect a high price level compared with expectations.
- Express entry upgrade may not provide early or faster access as advertised.
- Refunds and exchanges can be inconsistent; customer complaints mention refusals.
Negative Feedback / Risk Areas
- False advertising around express entry and premium seating.
- Poor customer service and slow on-site processing.
- Refund and cancellation policy disputed by customers.
Positive Feedback
Some reviewers appreciate the range of services and experiences offered despite other issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kings Theatre reviews show mixed to negative sentiment: recent customers call an upgrade a scam, cite high price levels, and report poor customer service and refund problems.
Key Takeaways for Future Customers
- Reviewers value Diversity of Products or Services when considering tickets and upgrades.
- Expect a high price level compared with expectations.
- Express entry upgrade may not provide early or faster access as advertised.
- Refunds and exchanges can be inconsistent; customer complaints mention refusals.
Negative Feedback / Risk Areas
- False advertising around express entry and premium seating.
- Poor customer service and slow on-site processing.
- Refund and cancellation policy disputed by customers.
Positive Feedback
Some reviewers appreciate the range of services and experiences offered despite other issues.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Minneapolis, Minnesota
This venue lies. They sold me an express entry ticket that was a slow entry ticket
- - Express entry was promised to open early, but opened with general admission and was slow.
- - Second night refunded; first night not refunded as used.
This venue engages in false advertising. King's Theatre sells
what they call an express venue entry upgrade to concerts.
See link:
https://www.kingstheatre.com/experiences/premiumseating/
"Express venue entry" is a bit vague, so several
people in my party called to inquire exactly what this means.
Multiple people including myself were all told that the door
at the express entry line open early and before the general
admission line.
One person was told it opens an hour early,
others were simply told early, but every single person who
inquired over the phone was told that this line opens into
the venue BEFORE general admission. Staff on site told us the same thing. This is not what happened. Doors for the express line opened at the same time as the general admission line.
The express line was also moved MUCH slower than the general admission
line because before scanning tickets, staff had to process
everyone individually by crossing off names on a piece of
paper, and then digging through a shoebox full of
envelopes to hand out passes. This was the opposite of the
express and early promise sold to me. I purchased 4 of
these tickets in total for two people for two nights.
The
venue refunded me for the second night but refused to
refund me for the first night because the tickets had been
"used". My friend and I were the 3rd and 4th people in the
express line and were let in after several dozen people in
the general admission line, so I disagree that we used the
express service that I was sold.
User's recommendation: Don't buy this upgrade, it's an outright scam at worst, at best they are pathetically disorganized to the point they can't provide the service advertised.
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