New Reviewer

KINGS HIGHWAY VISION CENTER IS OPERATED BY NASTY CROOKS!

I actually had negative experiences similar to those described in other "Pissed Consumer" reviews posted here in regard to KINGS HIGHWAY VISION CENTER. This store is located at 1302 Kings Highway, in Brooklyn, New York 11229. I had gone there due to an emergency, though minor, repair to my rimless eyeglasses, which would've simply involved replacing a nylon string to hold my lense in place. The guys downstairs, who are their technical experts, at first totally refused to answer my request, but then responded in a rude and loud manner "You don't want to listen, do you? We don't do this for you. Go up to the girls and buy new, you buy ours, and then you see". Their Russian accents were so heavy that I had to ask three times for them to repeat what they had just said. I had to leave and try again two hours later. At that time, one of the two guys repeated this remark. So, I went back upstairs, where I had to wait an incredibly lengthy period, until one salesgirl after another spoke in very poor, incomprehensible english. I waited again and again. Each were nearly equally as nasty, but eventually I was able to better understand the speech of an older saleslady. She told me that their technicians could not repair my lenses, because I had purchased them elsewhere and the frames were "too old to fix". In fact, I had purchased my eyeglasses just slightly over eight months earlier, and my frames are a high quality import from Italy. She offered to sell me their "best"(literally, total junk made in China) at $259, plus I had to pay for new lenses and an examination by their optical team. Aside from more waiting, their optometrists were a looney ordeal, and did basically nothing but charge me for a bunch of tests and instruct me to return for followup exams and possible medications. Afterwards, I waited an additional 20-25 minutes to receive attention and service from the same saleslady, as their salesgirls were intolerably nasty, and, again, I couldn't understand their speech, anyway. When she lent me her attention, I inquired about their window signs and online ads featuring discounts. She shrugged and answered "I know nothing you say". I handed my insurance card to her and explained that my insurance would partially cover the cost. She said "No phone! No phone! See, we have no phone, and I must call these people". I pointed out that their were at least five landline telephones in plain sight, but the salesgirls were obviously using the phones to speak with other Russians. They each had plenty of smartphones around, too. Besides, she could surely contact them on their computers. She finally went to a phone, but seemed to be pretending to call. So, I used my own cellphone, and my insurance plan confirmed both the exam and lenses would be partially covered. After spending just under five hours there, I had been set and ready to have my new eyeglasses. But, not so fast. Upon paying and getting a receipt, I was then told that I had to come back again after I receive a call. A week and a half later, I received a call, and one of those guys abruptly told me "You come for your glasses!" I went back and they were ready, but I found my insurance had never been applied. They allowed no discussions on this issue. As a result of the whole ordeal, I paid an insanely high price for very cheaply made frames and lenses, intolerably nasty service, and that so-called "optical exam". This ordeal began with a simple request to repair a nylon cord on my designer glasses, which, by the way, costed much less than the junk that I had been sold here. In conclusion, I finally travelled to a privately owned optical vendor in Manhattan, in the neighborhood of the Mayor's Office, where they had absolutely no problem in promptly and perfectly repairing my "too old to fix" lenses(free of charge) in merely forty minutes or so. KINGS HIGHWAY VISION CENTER is run by a bunch of crooks. I will never patronize them again, no matter what. End of this unfortunate story on KINGS HIGHWAY VISION CENTER.
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2 comments
#1139535

U should have gone some pl else, and hold on to your insurance forms.

#1036008

Thanks for writing this...I was on my way there...Change of plans now

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ID
#687698 Review #687698 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • Inferior eye-care services
Reason of review
Poor customer service
Loss
$387
New Reviewer

INFERIOR SERVICE WITH RUDE ATTITUDES AND HIGH PRICES

The proceeding unfavorable comments are in pertinence to "Kings Highway Vision Center", and both my and my family members negative experiences at this optical vendor. I am not mentioning details on experiences of those customers outside of my own nuclear family. My dad had been the first customer, or victim, in our family. Many years ago, my mom had accompanied him there to encourage that he wear more presentable frames appropriate for his new administrative job than he'd ordinarily worn previous to then. Back then, the salesperson behaved erratically, persistently inquiring if anyone had some Valium with them, as he had run out of his supply. The actually worst part, however, had been after my mom helped my dad to pick out exorbitantly priced, yet rather presentable, rimless frames. The point of this event is that these were intended to be rimless. After waiting nearly a week for his prescription eyeglasses to be completed and ready for pickup, both my parents endured an aggravating ordeal trying to persuade their staff to correct the so-called "creative touch", which this store decided to add. More specifically, they absurdly ruined the appearance and purpose of rimless frames by brushing silver paint all around the rims of both lenses. Several years later, my now elderly mom brought in a high class pair of my eyeglasses, which were especially ordered and custom-made at another optical retailer, so a really simple repair could be effected. The rude guys, located in this store's basement, nastily remarked how fancy those frames were, and then proceeded to destroy the fine quality gold finish by needlessly burning both sides of the temple areas with a flame. One of the two guys had offered to perform this repair, or damage, at no charge. More recently, I tried their services, and found that they charged high prices for very cheaply constructed frames, and argued insistently that the insurance, which they previously agreed to accept, would not be accepted. "Kings Highway Vision Center" has been operating at this same location for many decades; initially were under inept, english speaking ownership, but currently operated by a mostly brash, Russian speaking staff. Regardless, this optical vendor consistently leaves you feeling cheated and/or dissatisfied. For a few years, a "Sterling Optical" store had been located directly across the street, and some of the same crude mannered employees from this store had been employed at that store. The basic problem, according to decades of knowledge, is that there has never been an optical retailer in this particular neighborhood to serve as significant competition to "Kings Highway Vision Center".
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2 comments
#1014540

Kings Highway Vision Center does make for many dissatisfied customers, and their staff couldn't care less. What you've said here is very true about their poor quality frames, inferior services, general overpricing, and no real neighborhood competition to set them straight. Thanks for this review.

#1013469

I, unfortunately, can more than understand and sympathize with consumer complaints against optical store, Kings Highway Vision Center, in Brooklyn, NY 11229. I have had two unpleasantly dissatisfying experiences with this stores horrible service.

The first had been upon going in, and the second and third had been when I had to return there. Some of my friends have had similarly bad experiences with regard to this store. We believe the quite obvious foundation for these bad experiences is this optical store possesses an anti-American sentiment. The same is the case with regard to many other Russian operated stores in the neighborhood.

While it's possible to find one reasonably nice salesperson, the majority of salespeople, and other staff, ignore the customer or don't make any effort to clear up their very heavy Russian accents. Their staff wastes too much time gabbing with each other or speaking on phones in Russian, and leave us customers waiting an unnacceptably lengthy time. When it is time for an eye exam, customers must go into tiny rooms, where a male, optician's assistant can be heard screaming that he doesn't want to be touched. I am not absolutely sure whether this attitude is directed only toward American consumers, but it that does seem to be the case.

Their staff is observed treating Russian customers with courtesy and excessive friendliness. Customers are customers, money is money, and their staff should not be here in America to operate a business of serving people if they want to cheat and mistreat some. Regardless, they overcharge for very junky merchandise and usually unsatisfactory work.

All in all, their staff is crude and offensive, they overprice cheaply constructed, non-brand name lenses, and their overall service is horribly inferior. Now that I have tried and have lost out as their consumer, and I've heard of miserable experiences from others, I no longer will go near Kings Highway Vision Center.

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ID
#673602 Review #673602 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • Inferior eye-care services
  • Exorbitant pricing
  • Crude staff behavior
Reason of review
I finally decided not to patronize this business.

This place is full of ***

went there to order prescription glasses, asked for light frame and light weight lenses. gave them insurance info, then they took 250.00 deposit. glasses are awful, very heavy, they told me that this can not be done after I have to pick up ready glasses. they refuse to give me back deposit, refuse to give me frame back and also they billed my insurance when they told me that insurance is not covering. scums! they will get caught soon and o boy, mail fraud is up to 25 years in federal prison hope they get what they deserve. they scam old folks knowing that old people are vulnerable
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ID
#632374 Review #632374 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
New Reviewer

Terrible, nasty staff, long wait, beware

Rep from vision insurance called asked to hold for me frame I liked.Had recent eye exam and pair of reading glasses that were good for me, just frame was broken, don't have any special problems with eyes. Suppose to do eye exam trough vision coverage but they refused, took medical insurance card and performed 20 unnecessary tests , told want to bill insurance, if refuse to take all tests will not give me frame, were extremely nasty. Finally after exam they couldn't find frame I liked that they supposed to hold for me, started to offer very cheap frames. After all didn't give any receipt and told I have to wait for 1 month to get glasses. Beware!!!!!
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ID
#567965 Review #567965 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Poor customer service

Thiefs!

I went today to the store to repaired my glasses, which one of the legs broke down. The lady in the store told me the couldn't be repaired, so she told me to buy a frame for the lenses because they were not damaged. She said it was 125 dollars for the frames and for inserting the old lenses. A russian friend told me that the steal people. I searched in amazon for the same frames and the price is 30 dollars! So they charged me 3x the price for the frames The frames i got from them were a real waste of money. For less than that i could have bought Ray Bans or another recognized frames!
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ID
#525943 Review #525943 is a subjective opinion of poster.
Location
Brooklyn, New York
Loss
$125
Preferred solution
Full refund
New Reviewer

More like Kings Hwy RUSSIAN SCAM Center!!!

The only reason I went to this business is bc my parents supposedly thought it was a decent establishment. Boy was I wrong!!! I went there ONLY for a prescription seeing as I wanted to get specific frames from a specific company called Warby Parker that only charges $95 for frames incl. lenses. I also specifically needed my PD or Pupillary Distance. On my first visit, the woman cajoled me about not wanting to get glasses there and didn't want to provide the PD. I told her I was happy to go somewhere else and she stopped trying to sell me on their frames and agreed to provide my PD with the presciption. Little did I know that after I got my eye exam I would have to WAIT 2 WEEKS bc, according to the woman, my insurance has to pay them 1st bf they hand over the prescription. I'll remember that next time I go to a doctor and he makes me wait 2 weeks to give me my medicine prescription for my flu. Oh wait a minute, NOBODY DOES THAT! So strike 1. Now I return to get my prescription, to which I had to explain to the girl on phone/in-store numerous times that it WAS NOT FOR GLASSES but ONLY A PRESCRIPTION. I guess this is a very foreign concept to them or maybe they are just *** Likely the latter. Anyways, when she finally copies my prescription it is minus the PD which is the main thing I needed. She calls over the manager/owner and asks if she can give me my PD to which she says NO that this is private information and "would I just give her my SS number?" Hello? Are these people serious? This is MY information that my insurance company paid for!!! I said the woman standing right there (chunky russian lady from 1st visit) told me she would give me the PD! They tried to tell me no place will give this, that nobody there would tell me this in the 1st place, and if I want it I would have to pay $30. They must have smoked too much lens cleaner if they thought I would actually pay them a dime after their nonsense. Heed my warning and steer clear of this place. Thank goodness all I got swindled for was a prescription and yes I will file a dispute with my insurance...
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ID
#340739 Review #340739 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Kings HW Vision Center, Brooklyn - DO NOT GO THERE

I wish i read previouse reviews before O went to this place and made a purchase. I bought fashion eye glasses and what did i face? 1) doctor is not professional, she diagnosed me with astigmatism and was pushing for more expensive lenses!!! my actual eye doctor said her diagnose was wrong and they were trying to sell more expensive lense. nice, right?2) they never gave me case, but before purchase sakes person assured that i'll get it!3) didn't let me use their restroom so i had to wait there for half an hour and then run home! who does that to the customer??? Overall experience is very bad, i would never ever suggest anyone to go there - you will be ripped off and unhappy! PS: i spent 400$ there. also keep in mind - they don't issue any refunds, only store credit.
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ID
#293625 Review #293625 is a subjective opinion of poster.
Location
New York, New York
Loss
$400

Kings Highway Vision Center WILL Rip You Off!

Truly horrible service. They are very nice at first and treat you well and then you realize you've been completely ripped off. Any further contact you try to make involves you really feeling like they are giving you the run-around. They ask for your name when you call, so that they can lie and claim the manager (Maya) or other staff members like Juliya are not there. They make lots of excuses and are extremely rude. I've had the manager Maya yell at me over the phone and hang up in my face. Horrible customer service! They will do their best to rip you off and if you attempt to fight back, they will make sure they make it a very difficult process. They lie constantly about prices as well as about service. Avoid this place, it's not worth the hassle or the headache.
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1 comment
#277195

That sounds crazy, I have been their customer for the past 15 years and i have never had a problem. I even had a problem with my frames once and they actually shipped me a brand new frame and lenses to Holland.

All of my friends go there as well. They definitely have the best selection in all of Brooklyn.

ID
#225963 Review #225963 is a subjective opinion of poster.
Location
Bellmore, New York
New Reviewer

Their staff is very rude, liars, cheaters

Their staff is very rude, liars, cheaters and can't speak English properly. I wanted to purchase contacts from them they quoted me $45 per box said they did not have it in stock. I requested my prescription and magically they had it in stock. So I again requested my prescription so I can purchase from an online reseller at half the price they finally wrote the prescription. When I went to place the order the online retailer said they wrote the prescription incorrectly and they would have to contact them. When they did khvc told them that it was expired.
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3 comments
#336331

I find it very very weird that you are in this complain page...this web is for pissed off clients.

:cry They almost ruined my eyesite by ordering for me faulty lenses 3 times on a raw!...When I brought the right prescription to compensate me with a new pair or contact lenses.

I was walking on a blurred vision lenses for almost a month. They tried to blame me for their incapability.

It was dangerous what they did and I had to go over and over again to get what they didn't provide in the first place.

It was a battle up the hill..

Instead to do good on their faulty merchandise: The Manager (a tall woman) threaten to call the police because I was complaining, this means lady: they are doing too often this messup to people.

Simply if you appreciate your eyes, don't put them on their trust, they behive like creeps.

#277198

They give you rebates and offer other payment alternatives. Very good customer service, especially Maya, their manager.

#277191

I've been going to this place for the past 35 years and they are always extremely nice. They always have an amazing selection, and the girls are always more than happy to assist you.

The only way you might have had a bad experience, would be because you were extremely rude to them. they will alwyas bend over backwards for you to be happy.

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ID
#207976 Review #207976 is a subjective opinion of poster.
Location
Brooklyn, New York

Kings highway vision center ripped me off for frames

i ordered a apir of glasses from these epeople,my hotel local 6 covers 200 for frames,they showed me a frame and told me i needed to pay 120 more for it,that was a break she told me.i got them on time but i researched online and they retail for 100 and i could have got for 72 online.this is a disgrace.capri vp109 frames.a no name frame they charged me designer price. shame on these russian *** artissts the guy who helped me fit them was useless shame shame shame shame rip off report
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2 comments
#342333

The 1st person is right. They are ripoff and arrogant. I work for local 100 and i tried them as a member very nasty pepole.

#277196

Complete ***. I have bought frames to them that i bought online and they turned out top be fake, so dont be fooled by internet prices. This place gives you top quality lenses and frames, and if they ever break or anything, they have many alternatives to help you.

DON'T LET BITTER PEOPLE WHO DON'T KNOW ANYTHING ABOUT GLASSES FOOL YOU WITH THESE FALSE CONVICTIONS!

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ID
#207080 Review #207080 is a subjective opinion of poster.
Location
Westbury, New York

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