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Verified Reviewer
New Reviewer

Complaint

Your company is doing a recall on your Hawaiian pretzel buns and basically you informed your customers just to throw them out well you know want Ive got several of those in my freezer and its totals over you know $30 and I know money might not mean a lot to you guys but it sure does to me and I need a refund on the bonds that I got to throw away because theyre contaminated my phone number is 508-887-**** please give me a call which I doubt you will
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ID
#3858015 Review #3858015 is a subjective opinion of poster.
Location
Medway, Massachusetts
Loss
$35
Preferred solution
Full refund

100% to 0%

Kings Hawaiian bread. Was a staple in my family until about a year ago, then it starterd to happen, first the slicees of bread started getting smaller,then less slices of bread, then the worst, the consticency of bread, taste like cheap white bread. Would like to meet the persons in charge to give them a punch in the nose for taking the best bread on the market and turning it into the worst bread on the market. I hope your sales go so far down that you are forced to bring back what used to be best bread on market.

User's recommendation: Best bread on market now. 100% multi grain. Large slices and constiencey.

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ID
#3085500 Review #3085500 is a subjective opinion of poster.
Location
Roanoke, Virginia

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Verified Reviewer
Junior Reviewer

32 ct (2 pkgs of 16 rolls) from Costco

We had Hawaiian Sweet Rolls over Thanksgiving that a guest brought for potluck and they were delightful and delicious with just a hint of sweetness which is what makes them stand out from most other rolls. Thanksgiving came and went and so did the sweet rolls and while shopping at Costco, saw a double pack of 32 rolls total. Bingo! A disappointment because the rolls sold via Costco did not taste the same in that rolls were totally missing that hint of sweetness. We must have gone through half a package thinking and hoping for the sweet taste to appear. Nope, nothing. We contacted the Kings Hawaiian company as they are located in the local area sort of. None of us wanted to eat the remainder of the rolls because they were missing that light sweetness. Kings Hawaiian said they would send coupons to make up for the cost. The 2 coupons they sent only for $1 off towards purchases. They said rolls were all made from the same recipe which may be true but something is off in their automated system that probably needs to be re-calculated so it measures the correct amount of sugar (?) to add. Makes me wary of future purchases because we love that hint of sweet and if its missing, its just a regular ole roll like any other roll.
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ID
#1770442 Review #1770442 is a subjective opinion of poster.
Pros
  • Good quality
  • Good when good
Cons
  • Inconsistent quality control
Reason of review
Not as described/ advertised
Loss
$7
Preferred solution
Full refund

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