Mustapha R Geg

Excellent driving

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I got on the bus and a very helpful chap called Nathaniel greeted me, he let me ride for free as otherwise I wouldn't have enough money left to ring my dealer. This is fine he said its a no quibbling money back guarantee. Payment is optional and only if your happy with the service he said.
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Don't pay ride free

Eric A Obw

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Verified Reviewer

Spasmodic, unreliable service

The no 11 and no.12 service has resorted back to its pre-covid half hourly service. On the face of it that is good news. The reality is that regularly every other bus is cancelled and does not run resorting back to an hourly service. And even then, the bus that does run never runs to the printed tinetable. They can run up to 25 minutes late. Thank goodness for the bus tracker app, or else pensioners like me would have to wait this amount of minutes in the freezing cold. Kinchbus. You are not fit for purpose. You are a disgrace to the town of Loughborough. Your drivers are lovely and I'm surprised they are still with you as the management of this company are clueless. Please consider giving up this Loughborough service in order to allow another company to manage this service as evidently it is beyond your capability.
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Pros:
  • Local service
Cons:
  • Poor reliability

Preferred solution: Apology

CP Dxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newham, Northumberland

Wanted to actually catch a bus

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They are *** useless. Been waiting for bus for over an hour. Some other potential customer told me, casually, that the previous (my) bus was cancelled. *** but a monopoly
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User's recommendation: Avoid

Anonymous
map-marker Nottingham, England

Unreliable

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Totally unreliable Late for work No one to call early morning No FB update An essential service for airport workers, East Midlands gateway. ANOTHER COMPANY please take over and be reliable
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User's recommendation: Learn to drive

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Long Eaton, England

Blatant lies

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Kinchbus - Blatant lies
Kinchbus - Blatant lies - Image 2
Kinchbus - Blatant lies - Image 3
Attempted to complain about an app issue to customer service and was told blatant lies by Ste a customer service rep claiming there were no complaints of issues like mine despite one look at posts they are tagged in or reviews on the AppStore shows that the app is constantly crashing and Ste continued to tell me that there was none despite clear screenshots of complaints not even two weeks ago. Used every opportunity to be a belligerent ***
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User's recommendation: Run. Far.

MrsSidney A

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Verified Reviewer
| map-marker Loughborough, England

Disgusting driving

Hi Im a regular customer of the skylink Leicester to Derby. I got on the bus there was a female driver with blue headscarf on her head. I think she must be new as I hadnt seen her before. And hopefully I wont again her driving was dangerous she was very fast and heavy breaking. We were jolted back and forth also she hit every kerb and roundabout we went round. She almost jumped a red light. Ive never been so frightened in my life. So many other customers were complaining about her too. Who ever gave this woman a job needs to let her drive them I will never get on your bus again if she is driving it. I have always said that the skylink drivers are friendly helpful and good. I know times are hard I understand when buses are not running but to have such a bad driver driving a big bus with peoples lives in their hands the way she drives is beyond me. And I hope she doesnt cause a serious incident but she shouldnt be on the road.
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Anonymous
map-marker Kegworth, England

Kinchbus - Skylink Bus Service Review from Kegworth, England

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Due to my mistake thinking my senior citizens pass was valid from 9am i attempted to board a sky link bus in kegworth bound for east Midlands airport. The driver was extremely ignorent and sat with her head turned away from me looking out of the window.I offered to pay the fair but unfortunately i only had a 20 pound note.The driver refused to offer me any assistance and a 64 yr old disabled pensioner had to leave th bus having been embarrassed at my ordeal and walk the 3 miles to the airport. To sum up this ignorent driver should attend a customer service course as she had no idea how to deal with problems associated with assistance to the public,and because of this i shall no longer use skylink.
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Reason of review:
Poor customer service

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