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Verified Reviewer New Reviewer

Non respons to my claim

Left priceless items in closet in room 510. Returned less than 24 hours later, room had not been occupied prior to myself checking out. Front allowed me with the escort of the head maintenance officer to into room that had been cleaned by housekeeping. To be told that my personal items may still be on housekeeping cart to be turned into the hotels customers left possessions therefore to be able to retrieve upon customer return.

User's recommendation: Pick a hotel that's highly trustworthy to their patrons.

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#3766979 Review #3766979 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Deliver product or service ordered

Left items in room that was not returned

I still haven't heard anything back regarding my complaints. No one has made an effort to rectify this problem. I am very disappointed it's been almost a month since my stay at Kimpton Overland Hotel and still non responsive. That's no way to treat a guess. I would still like to have this matter looked into and resolved. Thank you
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#3450435 Review #3450435 is a subjective opinion of poster.
Location
Los Angeles, California

Unprofessional service / Retaliation against its hotel guests

1.0
Kimpton Palomar Hotel Beverly Hills , The Hotel does not provide the stated white glove treatment . I was very disappointed with this hotel. I stayed at this hotel recently and on 2 separate occasions they tried to keep my incidentals that I payed The first time they...
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#3000792 Review #3000792 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Terrible experience with my stay this weekend.

1.4
Spoke to them about bad check in, pot smell and bad info about parking. No understanding or even concern about our stay

User's recommendation: To not go there. Spoke to someone and they had no follow up.

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#2421386 Review #2421386 is a subjective opinion of poster.
Preferred solution
Some understanding about how poor my stay was

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