Kimpton Hotels
Kimpton Hotels Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kimpton Hotels has 1.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "0 out of 100", "Pick a hotel that's highly trustworthy to their patrons", "Keep track of all your charges and especially get a receipt for any incidental deposits you pay", "To not go there. Spoke to someone and they had no follow up.".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kimpton Hotels has 1.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "0 out of 100", "Pick a hotel that's highly trustworthy to their patrons", "Keep track of all your charges and especially get a receipt for any incidental deposits you pay", "To not go there. Spoke to someone and they had no follow up.".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Billed an additional $124 for services that I wasn't away of or received. I was asked for my credit card for incidentals not added charges for nothing.
I will never return to this or any Kimpton hotel.///...;ouigbfu7v56y4y4eukhlm,j;gvbfdtwy5e4ithuyjknjbhvsd63f7g5ojkpuiojhfgds5q6234y,miuygfdvtchwetjklyhui,mnbvcrx6g7chojpku,[mnbfgd48590yku,jmnbvf5dweu98jh7gr5b68 tg79-t54ugtyfdsz543qx75w6c8ve759b08 r97tbn-9pm
- Crooks
Preferred solution: Price reduction
User's recommendation: 0 out of 100
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New Port Richey, Florida
Refund for Bed bugs & awful customer service
This hotel was the worst I have ever stayed at and prior to this I was always a fan of Kimpton. We are still arguing with this facility trying to get a refund after finding bugs all over the bed & were refused a room change as well.
We left immediately without any resolution & then were charged an additional amount 3 days after our reservation date which Im now having to dispute along with the initial charge for the original bed bug insanity. Horrible customer service on every level & completely ignored after multiple attempts to contacting the hotel property as well as Kimpton Corporate Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Non respons to my claim
Left priceless items in closet in room 510. Returned less than 24 hours later, room had not been occupied prior to myself checking out.
Front allowed me with the escort of the head maintenance officer to into room that had been cleaned by housekeeping. To be told that my personal items may still be on housekeeping cart to be turned into the hotels customers left possessions therefore to be able to retrieve upon customer return.
Preferred solution: Deliver product or service ordered
User's recommendation: Pick a hotel that's highly trustworthy to their patrons
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Los Angeles, California
Left items in room that was not returned
I still haven't heard anything back regarding my complaints. No one has made an effort to rectify this problem.
I am very disappointed it's been almost a month since my stay at Kimpton Overland Hotel and still non responsive. That's no way to treat a guess.
I would still like to have this matter looked into and resolved. Thank you
Los Angeles, California
Unprofessional service / Retaliation against its hotel guests
Kimpton Palomar Hotel Beverly Hills ,
The Hotel does not provide the stated white glove treatment .
I was very disappointed with this hotel. I stayed at this hotel recently and on 2 separate occasions they tried to keep my incidentals that I payed The first time they charged a higher amount against my incidental deposit which I did not owe .
Then they offered to reimburse me but before they did they put through another charge for the same amount.
A double charge !
So when they refunded the first overcharge they would still get the other over charge by making me think that only one over charge happened and that I received the refund .
They offered a free room to compensate for the problem and gave me the worse room possible that had a refrigerator that did not work , no sky view , and a room located right next to the elevators that we could here in our room . Then they finally agreed to change our room at 2:00 am in the morning after we requested a room change at 10pm .
The second incidental deposit was kept on hold and the hotel refused to refund it and lied and stated that they had no control over the deposit .
User's recommendation: Keep track of all your charges and especially get a receipt for any incidental deposits you pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible experience with my stay this weekend.
Spoke to them about bad check in, pot smell and bad info about parking. No understanding or even concern about our stay
Preferred solution: Some understanding about how poor my stay was
User's recommendation: To not go there. Spoke to someone and they had no follow up.
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Stop lying, you DID NOT leave immediately.
The reason that you are not getting a refund is that they know that you are lying about the bedbugs because you wanted to stay for free. They should call the police on you for fraud.
You had no issue staying there, so then you should have no issue paying. If you cannot afford a hotel room sleep in a homeless shelter or on the streets.