Kimbrells Furniture
Kimbrells Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kimbrells Furniture reviews show a 2.0 star rating from 2 reviews with mostly dissatisfied customers and recent recommendation: "Don't shop there". Consumers cite high price level and poor product durability.
Key Takeaways for Future Customers
- Expect inconsistent customer service and long resolution times; confirm warranty and refunds before purchase.
- Inspect deliveries carefully for damage and verify product materials to avoid surprises on quality.
Negative Feedback / Risk Areas
- Frequent Kimbrells Furniture customer complaints about poor customer service and unhonored credits when stores close.
- Billing and credit issues reported affecting credit scores and delayed or denied warranty claims.
Positive Feedback
Some customers received repairs under warranty and a few praised product comfort, but praise is limited compared to complaints about customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kimbrells Furniture reviews show a 2.0 star rating from 2 reviews with mostly dissatisfied customers and recent recommendation: "Don't shop there". Consumers cite high price level and poor product durability.
Key Takeaways for Future Customers
- Expect inconsistent customer service and long resolution times; confirm warranty and refunds before purchase.
- Inspect deliveries carefully for damage and verify product materials to avoid surprises on quality.
Negative Feedback / Risk Areas
- Frequent Kimbrells Furniture customer complaints about poor customer service and unhonored credits when stores close.
- Billing and credit issues reported affecting credit scores and delayed or denied warranty claims.
Positive Feedback
Some customers received repairs under warranty and a few praised product comfort, but praise is limited compared to complaints about customer service.
Media from reviews
Disappoint with the customer services
- - Couch damaged at Wilmington location; extra warranty purchased.
- - Claim approved.
- - Store closing prevents honoring credit or exchange on discounted items.
I purchased furniture from Wilmington location, my couch was damaged and I also purchased the extra warranty. I filed a claim, and my claim was approved.
But the store will not honor m credit because theyre closing the store.
They will not let me exchange or use my credit because everything is on discount. Horrible service, I wouldnt recommend them to anyone
Need assistance
I would like to speak to a human.I am not emailing my problem so you can reach out to the store 1st .
Preferred solution: Price reduction
Kershaw, South Carolina
Terrible customer service
- - Sofa and recliner arrived in 3 weeks; recliner lacked a remote.
- - Delivery canceled, then rescheduled; the recliner arrived damaged with no apology.
Greeting is one of the bad service.
Ordered a sofa and recliner which took 3 weeks to get. Then the recliner came without remote for the massage feature.
We personally went there, and they took forever to greet us and keep in mind there was 4 people behind the counter and 2 of us waiting. Finally, someone came over and her body language was so bad I want to go elsewhere. Not one time did the employee apologize for the inconvenience. All they said it's going to be another 3 weeks.
4 weeks go by and my wife decides to call and find out where the recliner and again attitude like we owe them. The lady start talking that delivery has been canceled and that We need to Go and pick up. Ok we told them we will be there Wednesday. We get a call on Saturday about scheduling a delivery.
Ok the day of delivery. The recliner comes in damaged again. Again no apologies. We call later that day to see why we haven't received a call from management.
We call and stated our name and they respond how can we help you. At this point we just want to return the product and never do or recommend this business again.
User's recommendation: Don’t shop there
Credit problem
I have paid off my account over 7 years. I did pay late .
The items that I purchased was paid off.
This has affected my credit score. I have asked to have this removed but they will not
- Deliver
Preferred solution: Take this off my credit
Lied to
- - Furniture fell apart within a month.
- - Recliner marketed as leather was Durablend and peeled; replacement took 4 months.
- - Three comforter sets all came apart.
Bought several items and within just a month furniture starting falling apart. Sold me which I was told a Leather Recliner come to find out it was a Durablend Bonded Leather.
Chair started Peeling and it took 4 months for them to replace and when they did it wasn't the same recliner. I was told the one I purchased had been Discontinued. Not 1 but 3 Comforter sets all came apart. Never washed or used them just put them on the beds.
I would never recommend this company especially the one in Lumberton NC to anyone.
I would send you to the local Goodwill or Rent a Center first. Never Shop Here!!!!'
Monroe, North Carolina
Kimbrells Furniture Work Experience Review
- - Communication was a major problem.
- - The Charlotte corporate office should be contacted.
- - I am a former employee who left by my own decision.
Sounds like communication was s major problem and you must be a military customer who bought and moved...the Charlotte corporate office needs contacting as an issue of "not knowing" seems to be a major bridge that dont cross...good luck...Former employee who left on my own decision.
Colorado Springs, Colorado
Kimbrells Furniture - Company Policy Review from Colorado Springs, Colorado
- - Complaint about acceptance at Kimbels Furniture Store in Goosecreek, SC.
- - They don't disclose it's rent-to-own and imply it could help build credit.
I have a complaint about acceptance inside the kimbels furniture store in Goosecreek sc
They don't tell you they are part of a rent to own store they have you thinking they could help you build your credit they mislead people
Review
- - Sofa and loveseat bought 2.5 years ago.
- - The center seam is separating and the arm padding has fallen.
- - Repairman fixed it; leather flaking and seams noted.
Purchased a reclining sofa and love seat set 2 1/2 years ago. The center sofa seat seam is separating.
The arm padding has fallen. NOTE...furniture repair guy just left 10 minutes ago after fixing. He noted other issues. Leather is flaking, other seams are coming apart.
He took pictures of the other issues to submit to warranty folks. Spent a great deal of money, you would think it would hold up longer. All I know is this is the last extended warranty I buy if all I'm gonna get is "that's not covered".
I blame the salesman and myself. Somebody needs to make this right.
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