Kimberly Pack Travel

If I were to be planning my vacation today I would want someone to come forward with information that might help me so please beware I wouldn't want anyone else to have to go through the same issues I have been through very very time consuming and have to watch every step that was made to make sure it was being done honestly.But to put this story straight you don't need the headache and you could do the same thing yourself........................................................Plus I found out that when you hire a travel agent you lose all rights that you have to go through them for everything good or BAD

On June 18, 2013 I made a $357 down payment on a group trip to Ireland through Kimberly’s Travels. On September 16, 2013 I paid the balance of $1,316. On 10/22/13 I bought a plane ticket to Chicago for $236.80 directly from the airline, to catch the flight to Ireland. The tour was scheduled to depart on Nov 11 with Celtic Tours. At this point I had paid her $1,673.

I began requesting copies of the trip documentation in October, but was told by Kimberly that there was no documentation available. I asked if it was possible to see the seat assignments for the flight, and she told me that it was a group assignment, and no numbers were available. She also told me that I should not attempt to access the group information in Aer Lingus as it would cause issues for the group seating arrangements. On November 5, she did send me copies of itineraries, but nothing with any actual confirmation on it. On November 10, the day before I was supposed to leave, Kimberly called me and told me that my trip had been cancelled. She said that her significant other had taken money out of her Square account, and that she wasn’t able to pay off the trip.

On 11/11/13 I contacted Celtic Tours. They told me that my trip had been cancelled on November 8th due to non-payment by Kimberly Pack. They said that she was 30 days overdue with the payment, and that the balance due for this tour was $16,928. They went on to say that Kimberly made a $5,000 payment and cancelled my trip, in an effort to allow the rest of the group to go. Per Celtic Tours, it was Kimberly who told them to cancel me.

Kimberly told me that she had a bond through CLIA, and that I would get a full refund. She also offered me a free trip to Mexico, using her reward points from Apple Vacations to make up for the inconvenience and keep me as a good customer (I had purchased 4 trips from her in the past, and brought her 4 new clients who also booked trips through her).

On 11/27/13 Kimberly advised me that she had received a check for the Buffalo to Chicago flight, but that there was a $10 fee for processing it. I did receive a check from her in early December for $226.80.

On December 18th she told me that she had received the remainder of my refund, but that it was in her name, and that she would send me a check. After asking about it several times, I received a check on 12/27/2013 for $1,668. The check was dated 12/20/13, and written on her father’s account. I deposited it into my bank, who presented it to her bank twice, where it was declined for insufficient funds, resulting in $20 in fees. The bad check was returned to me on Jan 7, and I immediately notified Kimberly. On Jan 8th, she told me that she was on her way to a Western Union office to wire me the money. On Jan 10 she told me that she was on her way to wire me the money. Later that day, she told me that the bank would not let her have the money, the account was locked up due to another person’s cancellation of a check they had written to her. On Jan 13th she told me that she was going to borrow the money to pay me. On Jan 14th she told me that she would pay me by Feb 4. On Jan 21st she advised me that she had hired an attorney, who would be in contact with me.

That was my last communication with her. I have not received the remainder of my refund. At this point, my total loss is $1,703. 00.

Five of us booked with Kimberly for dreams tulum for a wedding we were going to.We all paid in full.

$1300 a piece. Kim said she couldn't print e-docs because computers were down at Apple. We got to airport November 8 and United said they never received final payment from Kim so we had no flight. Kim said it was a glitch with apples computers.

United offered to fly us into cancun for 614 a piece which we paid. Kim assured us she would reimburse us and to save all receipts. After landing in Mexico, we were told by Kim there was a problem with hotel reservation too. We waited in airport an additional five hours.

At 1030 pm, she said we could go to akumal beach resort which is rated three red apples! we would have to pay for the resort ourselves and save receipts. we also had to pay for shuttles to dreams tulum three days and pay to get into dreams tulum for wedding. We paid for everything ourselves, $7500.

We got home and she said she submitted claims for us to Brad at CLIA. She said we would get all money reimbursed. She gave us number to her accountant. I called that number and left numerous voicemails.

Finally her dad answered the phone. She said she made a mistake. She said our checks were in the mail, etc….. Apple vacations has been investigating.

They advised us today that for three people in our party, apple received no money at all. Kim stole all that money. For two people in the party that paid 1300 a piece, Kim was called october 9 by apple when they didn't receive final payment. kim advised them to cancel that reservation and issue her back vouchers.

kim did received two vouchers for 492 but never refunded those back to us. we are out the initial 6500 we all paid her and an additional 7500 during that five day stay.

we called CLIA to inquire about our claim, they advised Kim did not pay her 2014 dues and is no longer a member.CLIA advised they received calls last week that she stole someones disney cruise money and someones mexico trip money….we have filed a complaint with ohio attorney general…...

Kimberly Travels booked a vacation for me in August of 2012. Two days before that trip, Kimberly Pack, the owner of the business called to ask me if I would change my travel dates.

In exchange for changing my travel dates, I would receive a complimentary trip the following year. I received from Kimberly, a voucher showing the complimentary trip in the mail and booked the complimentary trip for September 2013. During the month of September, Kimberly advised that there was a series of bad weather/hurricanes in the area. She advised me to pay an insurance fee and reschedule the trip for October.

I paid the fee and she rescheduled. The day before the rescheduled trip, I had not received e tickets or confirmation from Ms. Pack. I contacted her and she stated she would locate the information and send to us right away.

I had not heard from her up until 8pm that evening. I contacted her again, and she stated that she was at fault and that she failed to complete the confirmation. She was sorry. She advised us that she would turn in the information to her insurance company and reimburse me for the cost of the trip.

She faxed me the insurance form and stated that she forwarded it, and I would receive compensation within 2 weeks. I still have not received a check from the insurance company. Kimberly stated I would receive a check over 10 times, saying she sent in the mail, would have an associate drop it off and several other methods, however it was never received by me.

I contacted her insurance/bonding agency and they stated that the never received a form from Kimberly Pack travel and they no longer were associated with her company. Kimberly Pack Travel has deceived me as a customer, deceived her insurance/bonding company and refuses to give me compensation for her failure to book a trip that was promised and has offered no other solution