AN ADVENTURE OF A LIFETIME IS NOW A NIGHTMARE!
Kimberly Quest Cruises, an award winning company? AN ADVENTURE OF A LIFETIME IS NOW A NIGHTMARE! I booked a cruise with Kimberley Quest, located in Broome, Australia; a small ship adventure cruise. A $5000 non refundable deposit was required one year in advance. Due to a foreign travel ban, I was denied entry into Australia on 3/15/2020 and the cruise was cancelled shortly before its sail date of 3/31/2020. The initial harsh response from Kimberley Quest was to charge the 100% cancellation fee through no fault of my own. For 10 weeks, I have begged and pleaded for a refund. Kimberley Quest has been instructed by the ACCC (Australian Competition and Consumer Commission) to offer its customers a refund or a voucher. It has chosen only a voucher and hold hundreds of thousands of dollars hostage. The Western Australia Department of Mines, Regulation and Safety advocated on my behalf repeatedly with a weak response again, a voucher. My option is now to go to Magistrates Court. This situation has been a long and stressful process. During these 10 weeks, I have been a first responder in the corona virus pandemic as an anesthesiologist; placed in dangerous situations daily. Additionally, I am a cancer survivor. I have notified Kimberley Quest ad nauseam , that I am unable to travel to Australia for many years. PLEASE, please buyer beware with Kimberley Quest cruises. As a foreign national, I have little recourse for a refund. This company is unprofessional, unethical holding hundreds of thousands of dollars, and not offering foreign customers a refund. In effect, they are committing robbery. It is in excess of $20,000 US.
User's recommendation: Avoid them.
Warwick, New York
Kimberley Quest Cruises Customer Care
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