Kimberley Quest Cruises
Kimberley Quest Cruises Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kimberley Quest Cruises has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid them.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Warwick, New York
AN ADVENTURE OF A LIFETIME IS NOW A NIGHTMARE!
Kimberly Quest Cruises, an award winning company?
AN ADVENTURE OF A LIFETIME IS NOW A NIGHTMARE!
I booked a cruise with Kimberley Quest, located in Broome, Australia; a small ship adventure cruise. A $5000 non refundable deposit was required one year in advance.
Due to a foreign travel ban, I was denied entry into Australia on 3/15/2020 and the cruise was cancelled shortly before its sail date of 3/31/2020.
The initial harsh response from Kimberley Quest was to charge the 100% cancellation fee through no fault of my own. For 10 weeks, I have begged and pleaded for a refund. Kimberley Quest has been instructed by the ACCC (Australian Competition and Consumer Commission) to offer its customers a refund or a voucher. It has chosen only a voucher and hold hundreds of thousands of dollars hostage.
The Western Australia Department of Mines, Regulation and Safety advocated on my behalf repeatedly with a weak response again, a voucher.
My option is now to go to Magistrates Court.
This situation has been a long and stressful process. During these 10 weeks, I have been a first responder in the corona virus pandemic as an anesthesiologist; placed in dangerous situations daily. Additionally, I am a cancer survivor.
I have notified Kimberley Quest ad nauseam , that I am unable to travel to Australia for many years.
PLEASE, please buyer beware with Kimberley Quest cruises. As a foreign national, I have little recourse for a refund.
This company is unprofessional, unethical holding hundreds of thousands of dollars, and not offering foreign customers a refund.
In effect, they are committing robbery. It is in excess of $20,000 US.
User's recommendation: Avoid them.
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