Kimberley Quest Cruises
Kimberley Quest Cruises Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Low overall sentiment with recent recommendations to avoid them; consumers report dissatisfaction, especially about customer service and high price levels. Kimberley Quest Cruises reviews frequently mention disputed refunds and vouchers after cancellations.
Positive Feedback
Some customers acknowledge the small-ship adventure concept and previous award recognition, but praise is limited compared with complaints about service and pricing.
Negative Feedback / Risk Areas
- Repeated Kimberley Quest Cruises customer complaints about poor customer service and handling of cancellations.
- Reports of refusal to issue refunds and reliance on vouchers after travel bans.
- Concerns about high price level and difficulty resolving disputes for foreign customers.
Key Takeaways for Future Customers
- Check recent Kimberley Quest Cruises reviews and customer complaints before booking.
- Confirm refund and voucher policies in writing, especially regarding cancellations and refunds.
- Consider alternatives if refunds and responsive customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Low overall sentiment with recent recommendations to avoid them; consumers report dissatisfaction, especially about customer service and high price levels. Kimberley Quest Cruises reviews frequently mention disputed refunds and vouchers after cancellations.
Positive Feedback
Some customers acknowledge the small-ship adventure concept and previous award recognition, but praise is limited compared with complaints about service and pricing.
Negative Feedback / Risk Areas
- Repeated Kimberley Quest Cruises customer complaints about poor customer service and handling of cancellations.
- Reports of refusal to issue refunds and reliance on vouchers after travel bans.
- Concerns about high price level and difficulty resolving disputes for foreign customers.
Key Takeaways for Future Customers
- Check recent Kimberley Quest Cruises reviews and customer complaints before booking.
- Confirm refund and voucher policies in writing, especially regarding cancellations and refunds.
- Consider alternatives if refunds and responsive customer service are priorities.
Turn one complaint into a collective action
Warwick, New York
AN ADVENTURE OF A LIFETIME IS NOW A NIGHTMARE!
- - A $5,000 nonrefundable deposit was charged after a 2020 cancellation due to a foreign travel ban; refunds were requested but vouchers were offered.
Kimberly Quest Cruises, an award winning company?
AN ADVENTURE OF A LIFETIME IS NOW A NIGHTMARE!
I booked a cruise with Kimberley Quest, located in Broome, Australia; a small ship adventure cruise. A $5000 non refundable deposit was required one year in advance.
Due to a foreign travel ban, I was denied entry into Australia on 3/15/2020 and the cruise was cancelled shortly before its sail date of 3/31/2020.
The initial harsh response from Kimberley Quest was to charge the 100% cancellation fee through no fault of my own. For 10 weeks, I have begged and pleaded for a refund. Kimberley Quest has been instructed by the ACCC (Australian Competition and Consumer Commission) to offer its customers a refund or a voucher. It has chosen only a voucher and hold hundreds of thousands of dollars hostage.
The Western Australia Department of Mines, Regulation and Safety advocated on my behalf repeatedly with a weak response again, a voucher.
My option is now to go to Magistrates Court.
This situation has been a long and stressful process. During these 10 weeks, I have been a first responder in the corona virus pandemic as an anesthesiologist; placed in dangerous situations daily. Additionally, I am a cancer survivor.
I have notified Kimberley Quest ad nauseam , that I am unable to travel to Australia for many years.
PLEASE, please buyer beware with Kimberley Quest cruises. As a foreign national, I have little recourse for a refund.
This company is unprofessional, unethical holding hundreds of thousands of dollars, and not offering foreign customers a refund.
In effect, they are committing robbery. It is in excess of $20,000 US.
User's recommendation: Avoid them.
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