Kim Alessi Reviews
528 CLAIMED LOSSES
2 TOTAL REVIEWS
Kim Alessi - jewelry is junk, horrendous customer service
I purchased 3 Kim Alessi white gold rings inlaid with pink tourmaline stones to be worn stacked. After only being worn a few times, the rings lost several stones. I 1st tried to contact the company through their website but, rec'd no response. I then called & was advised to return the rings for repair and/or replacement, which I did. Several weeks went by before I heard from them - I was then told that the rings were not repairable & since they were no longer working with the company that manufactures the rings, there was "nothing they could do". I replied that the rings had only been worn a few times & not under harsh circumstances & if they could lose stones so easily, there was clearly an issue with the design and/or quality of the ring. Under these circumstances, I felt that I should receive at least a partial refund or replacements. They refused. Very disappointing! Then, after all that transpired (above), Kim Alessi didn't return my rings to me. On 1.21.08, I sent a certified letter requesting their return. Over 1 month later, I'd rec'd no response & at that point, I contacted the Better Business Bureau. Kim Alessi finally replied to the BBB indicating that they would not return my property unless I sent them additional money for "shipping & handling"! They further indicated that they would be "destroying the rings" if I didn't send them the money by 6.1.08. So, now they have my money (over $320.00) AND the rings & want me to send them even MORE cash to have MY OWN property returned?? I suppose it shouldn't be surprising that a company with such sub-standard products & terrible customer service can't afford to spend 41 cents to return property to a customer they ripped off for over $300. These were NOT marketed as costume jewelry & it is reasonable to believe they would last longer than a few wearings - I have rings I've worn every day for YEARS that never lost a stone. To pay this kind of money only to have them fall apart a short time later is a disgrace. Worse, to have the company so completely refuse any type of compensation is appalling. Don't let the same thing happen to you! Save your money!
Fort Stewart, Georgia
Kim alessi processed my order and never sent it
I ordered some jewlery from the website and they processed the order on Mar. 27, 2008 and now it is three months later and they still haven't sent it or responded to my emails asking for the status. At no time in the order process did they indicate that the items were not in stock or that there would be a delay in shipment of the items. I have sent 6 emails in total asking for an update and they are ignored. This was a jeweler that was recommended by Domino magazine so I thought it would be legitimate.
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