Sandra W Lvy

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Verified Reviewer
| map-marker Swindon, England

KILLSTAR wouldn't replace a shoe that cracked after 5 x wear. SAD

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Killstar sent me to the store where I purchased the shoes. Here is their response: New message from fearlessapparel (206,657 RED_SHOOTING_STAR Star), 'Hello, since this order is from over a year ago, unfortunately, there is no possible way for us to provide you with a new pair of shoes.

We are an approved seller for Killstar, and not the manufacturer directly. Your best option is to reach out to them for help in resolving this. I greatly apologize for the inconvenience. Ash.' So, it appears Killstar will not be getting my business or that of any of my platform-wearing friends.

I'm going to escalate my complaint to the Attorney General and plaster it all over Yelp.

People need to know that this company doesn't care that the shoe fell apart. Personally, I would be embarrassed.

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Loss:
$94
Pros:
  • Products are attractive
Cons:
  • Cheaply made tuk would back their products

Preferred solution: MY DEFECTIVE SHOES EXCHANGED

User's recommendation: Follow up with this complaint hopefully they will see things differently. Until then don't buy KILLSTAR

Sandra W Lvy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

CREEPERS WORN 6 TIMES AND SOLE CRACKED IN HALF

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KILLSTAR - CREEPERS WORN 6 TIMES AND SOLE CRACKED IN HALF
KILLSTAR - CREEPERS WORN 6 TIMES AND SOLE CRACKED IN HALF - Image 2
KILLSTAR - CREEPERS WORN 6 TIMES AND SOLE CRACKED IN HALF - Image 3

Very disappointed in the quality or lack therof. When you pay over $100 for a pair of shoes I think it's safe to count on them being quality.

Killstar shoes are known for bulky "Goth-like" shoes and are very pricey.

The sole cracked in half and they are less than 1 year old, I doubt I will ever buy another pair and I hope this complaint reaches other customers that believed Killstar was a quality manufacturer. I contacted the company asking for an exchange, we will see what they do and if they back up their products.

View full review
Loss:
$94
Pros:
  • Unique products
Cons:
  • Cheaply made

Preferred solution: Exchange

User's recommendation: if this company doesn't exchange my pair, I hope nobody buys there shoes

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