KIKO MILANO
KIKO MILANO Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KIKO MILANO reviews: 1.8 star rating from 7 customer reviews; consumers are mostly dissatisfied and 71% of ratings are unfavorable.
Key Takeaways for Future Customers
- Expect slow or no replies from customer service and limited phone support.
- Many customers request refunds and report missing orders or delivery issues.
- Product quality has mixed feedback but some customers note nice products.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds, returns, billing and lack of post service support.
- Reports of discrimination at events and store outlets and unreliable website/contact details.
Positive Feedback
Some reviewers mention nice products despite overall poor service experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KIKO MILANO reviews: 1.8 star rating from 7 customer reviews; consumers are mostly dissatisfied and 71% of ratings are unfavorable.
Key Takeaways for Future Customers
- Expect slow or no replies from customer service and limited phone support.
- Many customers request refunds and report missing orders or delivery issues.
- Product quality has mixed feedback but some customers note nice products.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds, returns, billing and lack of post service support.
- Reports of discrimination at events and store outlets and unreliable website/contact details.
Positive Feedback
Some reviewers mention nice products despite overall poor service experience.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not impressed!
I complained to customer services as a new plumping lipgloss I purchased felt like pouring burning acid on my lips and they havent had the decency to respond.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of support
- - Never received either order; first was refunded.
- - The second order shows a photo with no proof.
- - They won’t refund $77 and have no phone support.
I ordered twice and never received my order. The first time there was a refund; the second time they sent me a picture as if it was delivered.
I've never received my order. In the picture, there is no proof that the package was placed anywhere, just a general picture. Second time, there is a problem with their courier FedEx. Now they don't even answer my emails.
They don't want to refund my order. I am never going to buy anything from Kiko ever again. Also, they take a really long time to reply back, if they do, to the emails.
There is no phone number for Kiko USA customer service. I'm very upset; I want my $77 back.
- Nice products
- Lack of post service support
- Unable to speak with a live customer support agent
- Take too long to reply an email
Preferred solution: Full refund
User's recommendation: Do not order online from Kiko Milano
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi
Discrimination of Skin
- - Discriminatory exclusion at Nairobi model casting for Kiko Milano.
- - A Kiko Milano rep dismissed me for skin texture; I request internal review.
Update: KIKO Milano has since reached out and is handling this with great care. I appreciate their professional response and look forward to the outcome
Kiko Milano was present at the fitting as the official makeup partner for the fashion show. During the session, I was introduced to a white male representative associated with Kiko Milano presumably tasked with overseeing or contributing to the selection process for models.
Immediately following my introduction to this individual, my friend (one of the event organizers) was pulled aside and informed that I would not be participating.
I was then thanked for my time and dismissed without any direct communication or explanation from the Kiko Milano representative himself.
I later found out the decision was made based on the appearance of my skin. I have some breakouts and textured skin on my nose normal and manageable conditions that should not warrant exclusion from an event that claims to represent modern beauty.
To be very clear: I showed up early, presented myself professionally, and was ready to model. I was disqualified not for my walk, my attitude, or my presence but for something as human as textured skin.
This experience was hurtful, humiliating, and deeply unprofessional. I trusted that brands like Kiko Milano, especially in today's global beauty space, upheld values of diversity, inclusivity, and respect.
The behavior I experienced contradicts those values entirely.
I am requesting an internal review of this incident and a formal response to understand how Kiko Milano plans to ensure such discriminatory actions do not occur again. It is important for your brands reputation in Kenya and the wider African market that your regional partners uphold the standards that Kiko Milano is known for.
- Discrimanative backward beauty standards
Preferred solution: a formal investigation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items order , nobody answer by emails
Please, anybody call me because this is the 15th email I sent. Nobody helped me. They gave a voucher to buy my items again, but it didn't work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlace an order
I followed the prompts to call customer service and the number provided by your company didnt work I would like to speak to customer service please
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder delay
- - Ordered Jan 28 on US KIKO Milano.
- - In preparation, no updates.
- - I contacted support five times; no reply.
- - The order number is 5738****.
I did an order in US KIKO Milano page at 28th of January. But till today, I dont have any information for my order except the status of being in preparation.
I wrote to your support if Im not mistaken five times, but nobody answer. I dont know what to do.
How can you help me? I can provide the number of my order it is - 5738****.
User's recommendation: You pay for nothing cause later you will get nothing
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAct of racism
I was racially discriminated by the product manager Marynell at Kiko Milano factory outlet , San Sebastián de los reyes (inside styles outlet) , Madrid.
User's recommendation: San Sebastián de los reyes workers are racist towards brown skinned people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInquiry Regarding Business Partnership and Distribution Opportunities in Kosovo
- - Interested in becoming an authorized distributor or retailer in Kosovo.
- - Seeking requirements, terms, and conditions for a partnership.
Dear Kiko Milano,
I hope this email finds you well. My name is Laura, and I am writing to express my interest in exploring potential business partnership and distribution opportunities with Kiko Milano in Kosovo.
Having conducted thorough market research, I am confident that Kiko Milano's innovative and high-quality beauty products would be well-received in the Kosovo market.
With a growing interest in cosmetics and beauty products, there is significant potential for Kiko Milano to establish a strong presence and cater to the beauty needs of Kosovo consumers.
I would appreciate the opportunity to discuss the possibility of becoming an authorized distributor or retailer of Kiko Milano products in Kosovo. I am eager to learn more about the requirements, terms, and conditions for establishing a partnership with Kiko Milano.
Here are some key points I would like to discuss:
Information on becoming an authorized distributor or retailer in Kosovo.
Any specific requirements or criteria for potential business partners.
Pricing, distribution, and shipping details for Kiko Milano products in the Kosovo market.
Marketing and promotional support provided by Kiko Milano for new markets.
Any upcoming plans or initiatives by Kiko Milano for expanding into new regions.
I believe that my dedication to promoting high-quality beauty products aligns with Kiko Milano's commitment to excellence.
I look forward to the opportunity to contribute to the success of Kiko Milano in Kosovo.
Please advise on the best way to proceed or if there is a specific contact person I should reach out to regarding this matter. I am available for a meeting or call at your earliest convenience.
Thank you for considering my inquiry, and I look forward to the possibility of collaborating with Kiko Milano.
Best regards,
Laura Isufi
lauraisuffi@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wieselburg, Lower Austria
I pay and I did n have order
Sad
Hallo,ich bin Covaci Ionica Larisa.Ich habe eine Probleme.ich habe eine Bestellung gemacht.Meinen Geld von card sind abgezogen,und ich habe keine Bestellung oder Nummer von Bestellung nich
Preferred solution: Full refund
User's recommendation: 10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible products and no costumer service
- - Returns unavailable; cannot reach anyone.
- - Delivery was very slow.
- - First and last kikomilano order, no contact back, numbers request credit card info.
Cant do returns and cant reach anyone. Costumer service is fake.
Delivery was very long!!! It was my first and last time ordering from kikomilano.
Very disappointed!
They promised to contact me back but I received nothing. Fake contact numbers and messagers that refer you to fill up credit card info in order to help you.
Preferred solution: Full refund
black eyeliner dry and not working proper
- - Kiko eyeliner at Ambience Mall Gurgaon was 70% off.
- - The product expires in 3-4 months.
- - The product was dried and unusable on opening.
I bought a liquid black eyeliner from Kiko Ambience mall Gurgaon It was 70% off product. Being an international brand how can you sell products expiring in 3-4 months on 70% off!
atleast a year gap should be there. also the product is dried and not in a shape to use, which i realized only after opening it at home.
Companies Similar to KIKO MILANO
Make Up For Ever
Milani Cosmetics
“I contacted them about my order 3 times. Still no response. I would like compensation because one of the...“
Nyx Cosmetics
“I really would like to get the Bear with me skin tint veil back if you would. I am in love with this...“
Laura Mercier
“Calling the BBB for lack of customer service and ripping me off holding my refund and giving no options...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
All of your talk of inclusion, dignity, respect and lack of discriminatory behavior sounds great. And it definitely applies to 99.999999% of the population and their choice of work.
External factors can’t be used to qualify a teacher, nurse, bus driver, police officer etc. Where they are used is in the extremely small percentage that makes up professional athletes and models. And when external appearing factors are used in these limited professions, they are not discriminatory. The 6’4” muscled male will get the QB tryout.
Not the 5’2” individual. The female that shows up with the wrong hairstyle, look or physical trait may not get chosen. You wanting your feelings handled delicately and asking for an investigation is ridiculous. You negatively set the tone by viewing your experience as a rejection.
Sometimes you don’t get chosen. And being told the reason doesn’t make it wrong or mean discrimination was involved.
You are only ASSuming it was because of the condition of your skin.
You have a lot to learn. I suspect you are not going to have the modeling career you envision.
You aren't going to make it as a model. Models have to learn how to take rejection.
Not every company is going to want you to represent their brand, no matter how fabulous you think you are or how many people have told you that you are. Brands have the right to select whoever THEY want to model their clothes, makeup, etc etc.
The fact you want a formal investigation shows your unprofessionalism and word will get out quickly that you are "difficult to work with". I am not even a model, but this all just common sense.
Thank you for your feedback. While I understand that rejection is part of any industry, it’s important to distinguish between professional rejection and discriminatory behavior.
As a model or anyone working in the fashion industry, it’s not just about the clothes or makeup it’s about how people are treated and the standards that are set. A formal investigation isn’t about being “difficult,” it’s about holding brands accountable when their actions impact people’s dignity and self-worth. I’m simply asking for reflection on how things are handled, especially when exclusion is involved. I believe in growth and respect, and that’s the foundation of any professional environment.
I’ll keep working on myself, but it’s also important for brands to evolve and ensure everyone feels valued. also im not a model
This child needs to learn to accept rejection without making ASSumptions. It is a lot easier to claim it was because of their skin than to admit they are not qualified. Cowardly as well.