KIIROO
KIIROO Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KIIROO has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Check out the Lovense Solace Pro instead of Keon, it charges in half an hour and lasts 4 hours. The Keon needs a 4 hour charge and discharges quick, about 1 hour, or like mine: a full battery lasts 2 minutes. The Lovense Solace has many other advantages over the Keon: a USB C port instead of B, softer sleeves, it weighs 900 grams instead of Keon 2 kilos, it is quieter and so on,", "Beware of customer service issues".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Privacy and Data Security. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KIIROO has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Check out the Lovense Solace Pro instead of Keon, it charges in half an hour and lasts 4 hours. The Keon needs a 4 hour charge and discharges quick, about 1 hour, or like mine: a full battery lasts 2 minutes. The Lovense Solace has many other advantages over the Keon: a USB C port instead of B, softer sleeves, it weighs 900 grams instead of Keon 2 kilos, it is quieter and so on,", "Beware of customer service issues".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Privacy and Data Security. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective device
The device can charge but will not turn on. I have looked up as much information as I can and have looked up other reviews to try and troubleshoot the problem myself and have concluded that the device simply does not turn on. I would like to have a replacement shipped to me that works.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplace dead Keon or money back, Now!
I received a new Replacement Kiiroo Keon, they said it had been tested before sending it to me, yet it was factory sealed...I opened the box, took it out and guess what?Nothing! Another dead product!Did it arrive with a fully discharged battery, maybe?I charged it for two hours until the lights blinked green, yet that is all it does.It doesn't power on.Wow.A second dead Keon, I still got nothing after my purchase nearly two months ago.I read on Reddit and other platforms of several others with the same experience with the Kiiroo Keon.Meanwhile I am using the Lovense Solace Pro and it fell to the ground from two meters (6 feet) high yet is completely undamaged!It charges in half an hour and lasts an incredible 14 hours!And it weighs half of the Keon.The Solace Pro is true high quality.
They don't reply. I paid nearly 200 and have gotten nothing in return. It's very frustrating. At this point, I feel like visiting them in their office on the 4th floor and creating a scene.
If I get a satisfactory reply before the end of the day tomorrow, February 28, 2025, I will update this review and my review on Trust Pilot. If Kiiroo doesn't respond appropriately, I will intensify my efforts to get justice. I will dedicate my time to writing negative reviews on all platforms and social media, including recommendations about other products similar to Keon and detailed, convincing explanations to all who are interested in why they should purchase those instead of Kiiroo's products. Kiiroo?
What is going on? Felix.
- Inferior chjna product at high price and no customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Check out the Lovense Solace Pro instead of Keon, it charges in half an hour and lasts 4 hours. The Keon needs a 4 hour charge and discharges quick, about 1 hour, or like mine: a full battery lasts 2 minutes. The Lovense Solace has many other advantages over the Keon: a USB C port instead of B, softer sleeves, it weighs 900 grams instead of Keon 2 kilos, it is quieter and so on,
Need to return, nor working or even moving noon
Refund my money and respond completely charged has no diagrams or booklet instructions. Send return info.
Not a good experience. No recommendations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeon is not working.
I have sent the vendor multiple emails and when I call I get only voicemail where I have left multiple messages. They have not replied.
They claim that they emailed me but I still haven't received an email from them
It stopped taking a charge after four days. I allowed it to air out as I thought that some of the lubricant may have entered a contact. I even applied electrical contact cleaner, but it never started working again. I tried to contact you but could not find a phone number on your website.
So, I submitted a repair ticket as instructed. Your website said I would be contacted back within 48 hours but it's been over a week and no one has contacted me. My name is Lloyd Marks. My phone number is +190******** and my email is LMarks1950@***.com.
Please contact me so that we can arrange to have the machine either fixed or replaced. Thank you.
User's recommendation: Beware of customer service issues
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It appears that you were not ignoring me but that, for some reason, I did not get your response. I just sent an email to info@***.com.
It is from LM****1***@gmail.com.
Please respond to that email so that I know that you received it. Perhaps you could text me at 908-347-**** to let me know that you received my email this time and that you replied to it.
Dear Lloyd, We are sorry to read that you have a defective device. Our support team received your request on 11/11/2024 and responded on 12/11/2024 to request more information from you, however, they have not heard backfrom you since.
We are sorry to read your review here stating that you never received their response. Please check your junk mail or for an email from info@***.com. Our customer support agent reached out to you again yesterday. They are ready to help guide you through the warranty replacement procedure and they are waiting to help you troubleshoot and/or replace the defective device once they confirm the defect.
Hoping for a quick fix for you! Kind regards, Team Kiiroo