New Reviewer

Terrible replacement part service

I received a gift on my registry, Ingenuity twinkle tails bouncer. One of the parts were not assembled correctly so it creates a safety hazard for the baby. I called the company to have a replacement part sent to me and was told I would be contacted within 5 business days. After five business days, I called to follow up and was told it was 5-7 although I received an email which specifically said 5. I gave them 7 business days and then called back and was told to give them 10. That’s 2 weeks without a product and no one has contacted me yet. This means it will probably be a month without a product that my baby can only use for the first 5 months of his life. Baby is currently on the larger scale and will probably grow out before 5 months which I expressed to the company but they have yet to reach out. What a waste of money and all because their quality assurance of assembly was not done correctly.
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ID
#1608816 Review #1608816 is a subjective opinion of poster.
Service
Kids2 Customer Care
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Deliver product or service ordered

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