Terrible customer service and no assistance with parts/manual

Have a kids II bouncer model 60032-about 3 years old. Called because we lost a foot. I needed a replacement and manual for the sound/bounce mechanism. they said they could not find it. Did I check you tube? I actually found it on YOutube but no instructions or manual information. Just wanted some help. It was never used but parts misplaced in storage. They are no help and since it is only 3 years old I think they should have had some info. on it. I still had the registration card, date etc. Won't buy their brands again. This item was $70. Thanks for no help!!
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