kidpik
kidpik Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
kidpik has a 4.2 star rating based on 5 customer reviews and consumers are mostly satisfied; reviewers cite low price and good product variety.
Positive Feedback
Customers praise the great quality, good price, and store layout with diverse kids' clothing options.
Negative Feedback / Risk Areas
- Frequent kidpik customer complaints about limited customer service hours and no weekend support.
- Returns/exchanges confusion leading to billing issues, refund delays, and collection threats.
- Subscription or membership charges and missing boxes cause billing and account concerns.
Key Takeaways for Future Customers
- Check customer service hours before contacting for returns or exchanges.
- Document returns and confirm refunds to avoid unexpected billing.
- Monitor membership and auto-ship charges and track shipments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
kidpik has a 4.2 star rating based on 5 customer reviews and consumers are mostly satisfied; reviewers cite low price and good product variety.
Positive Feedback
Customers praise the great quality, good price, and store layout with diverse kids' clothing options.
Negative Feedback / Risk Areas
- Frequent kidpik customer complaints about limited customer service hours and no weekend support.
- Returns/exchanges confusion leading to billing issues, refund delays, and collection threats.
- Subscription or membership charges and missing boxes cause billing and account concerns.
Key Takeaways for Future Customers
- Check customer service hours before contacting for returns or exchanges.
- Document returns and confirm refunds to avoid unexpected billing.
- Monitor membership and auto-ship charges and track shipments.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return problems
I bought 2 skirts that were the same only need one of them. I think it was in February I ended up with Covid and let the return alone.
I dont know how to return it. I never opened it, I have bought items before and have been pleased let me know what I can do to get my refund also I have a new debit card
- Great company
- No cons
Preferred solution: Full refund
User's recommendation: Great store
Exchange/return question
Needed a question answered by customer service over a weekend and they were closed.
Hours 10am-6pm Eastern time.
Preferred solution: Exchange
User's recommendation: No customer service on weekends
Seattle, Washington
Exchange/return question
They weren't open when I needed them.
Don't like the fact I'm not able to exchange products from the box orderextend customer service hours.
After spending over $100 I'd expect that option. Thanks.
User's recommendation: Check customer service hours
Exchange/return question
The company was closed when I called. I've found good customer service departs. are open on wkds now.
User's recommendation: Don't call on weekends or b4 10am E
New York, New York
Transaction
Good afternoon, my name is Awilda Tejada, I have a membership, but I don't know why they charged me $60.00 to my account, I want to know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Being billed for total price of box when I returned sneakers for a different size never received sneakers back, now being threatened to be sent to collections for non payment, all Im asking is to be sent the sneakers that were returned for the correct size and bill will be paid in full
- Great quality
- Good price
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: If you return or exchange a item make sure you get it back before you pay the bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKIDPIK box
I got one box and did receive the other I want a refund or I'ma make a report please help me or give me a call at 314-299-****
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange
Just received a box, but yet I cant find an account for my subscription.
I need to exchange one of the items for a bigger size. In the polo shirt in the description on my packing slip says its navy and I have a white one. Is it possible to get the navy instead?
User's recommendation: Make sure
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my order
The order was actually correct I just need to exchange for a bigger size nothing else was actually wrong with the item,but was told I would have to return the item and get the refund verses just changing the size out over the phone.So would have to reorder the correct size in that item..Other than that that's it
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