Lynn M Qqf
map-marker Farmers Branch, Texas

Looking for replacement furniture for everyday hero's playset

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They were prompt to answer and very helpful. I wasnt a pissed off customer just needed more help than website alone could give.
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User's recommendation: Very helpful customer service


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Verified Buyer
| map-marker Anderson, South Carolina

I’m not satisfied with the response I’ve recieved

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Ive tried for 3 days to call customer service and still have not heard from them I have a playhouse by kidkraft that I cant put up due to missing or broken parts. I need customer service to call me so I can get parts needed . I bought it on 7-9-23
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User's recommendation: At this point I wouldn’t recommend due to customer service

preeti s Wmr

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Verified Reviewer

Defective parts of tree house retreat mansion doll house

I purchased kidkraft treehouse retreat mansion dollhouse from costco but when I started building up at home piece 1 and piece 2 are defective the pieces are bigger than rest of the pieces. So I called kidcraft helpline I was on the waiting line for 46 min. but nobody answered I really dont know how to get the replacement pieces. preeti
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Preferred solution: replacement for piece 1 and piece 2

Shaindel Tgc
map-marker Darlington, South Carolina

Pink kitchen set with butterflies on refrigerator

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KidKraft - Pink kitchen set with butterflies on refrigerator
No complaints just trying ti help find this kitchen set that has butterflies on refrigerator. Daughter and son in law just built new house and while packing up daughter did not think her twin girls played with this set so she sold it. Now in new home the girls saw it was not in their new playroom and you guessed it Both crying. So we are looking across the USA ti find one just like the picture. Sorry you could not help.
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Alicia L Luz

Defective Product Injured My Child - KidKraft refuses refund

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This past Christmas I gave our son the KidKraft Uptown Elite Espresso Play Kitchen. Within a month of use I noticed that the doors were a bit difficult to open and shut because of how the hinges were placed and that parts of the wood veneer had begun chipping off at the bottom. Other than that, I did not notice anything that posed a serious risk. I felt our unit was cheaply made (and wasnt pleased about it) but did not believe it posed any risk and continued to let my son play with the kitchen under adult supervision. Not to mention my son loved playing with it. Fast forward to over a week ago. My son was playing with the kitchen microwave and went to open the refrigerator door. In the blink of an eye the entire door came off and whacked him in the face. I am still impressed with the reflexive skills I possessed that day because I was able to catch the door before it fell to the ground (and potentially on his foot). The door had come off both hinges simultaneously. If you have not looked at this unit, the refrigerator door is rather large and has an operational toy ice maker to it. My son had very minor injuries. Directly after the incident I noticed swelling on his face and a small cut near his mouth. Not to mention he was scared and crying. I immediately contacted KidKraft that night. I explained what had happened and asked for a replacement kitchen or a refund as I believed our play kitchen was defective. I stupidly figured that a company as reputable as KidKraft would want to remedy the situation and know about the safety hazard. Boy was a wrong. KidKraft was actually quick to respond to my request for a replacement or a refund. They were willing to offer us a replacement unit as a onetime courtesy. The catch, we would need to sign a release agreement that was exceptionally broad in nature and could be interpreted that we waived our rights to any future losses, damages, or defects to the replacement kitchen. Even worse, it had a clause that no one in my family would be able to make any written posts (online or other) or speak about the incident or the terms of the agreement we signed. This was the one part of the agreement that was oddly specific. Over the next week it was a lot of back and forth with me trying to get them to be less broad and to take out the disparaging clause. They made few concessions and of course continuously denied that we had received a defective unit. After a week of negotiations, I had lost all faith in KidKraft. I proposed that it would be in everyones best interests to offer me a refund and in exchange I would sign the latest agreement and destroy the defective unit. This proposal was denied and they renewed with that they were acting out of courtesy and that they did not owe me a refund. At no point did KidKraft ever inquire about how my child was doing or express sympathy. At every point, they made it clear that they were not liable and denied any wrongdoing or that our unit was (even potentially) defective. This brings me to now. I have lost all faith in the integrity of KidKraft the company and the products they make. Based on my interactions with them they seem more concerned with being badmouthed than with the safety of their products or maintaining satisfied customers. I will personally never buy one of their products again because I know that KidKraft Inc does not stand behind their products.
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  • Kitchen has fun features
  • Terrible customer service
  • Unreliable products

Preferred solution: Full refund

User's recommendation: Do Not Do Business with KidKraft

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