KidKraft Reviews
KidKraft Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KidKraft has a 2.9 star rating from 4 reviews; consumers are mostly neutral with mixed positive mentions and recurring complaints about product reliability and support.
Key Takeaways for Future Customers
- Read KidKraft reviews for reports of missing or defective parts before purchase.
- Expect medium price level and look for discounts and special offers.
- Document orders and warranty promises to aid exchange or refunds requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and slow refunds.
- Reports of unreliable products, missing parts, and safety concerns.
- Issues with exchange, refund, and cancellation policy enforcement.
Positive Feedback
Some customers praise helpful and prompt responses and fun product features like kitchen sets.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KidKraft has a 2.9 star rating from 4 reviews; consumers are mostly neutral with mixed positive mentions and recurring complaints about product reliability and support.
Key Takeaways for Future Customers
- Read KidKraft reviews for reports of missing or defective parts before purchase.
- Expect medium price level and look for discounts and special offers.
- Document orders and warranty promises to aid exchange or refunds requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and slow refunds.
- Reports of unreliable products, missing parts, and safety concerns.
- Issues with exchange, refund, and cancellation policy enforcement.
Positive Feedback
Some customers praise helpful and prompt responses and fun product features like kitchen sets.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dunnellon, Florida
They lie and sell dangerous and defective child's products
- - Plan to report to BBB, FTC, CPSC and other regulators with proof.
- - The swing set is defective and dangerous; missing pieces, warping, mites.
I will be contacting the Better Business Bureau, President Donald J. Trump, Daniel Scavino Jr., Federal Trade Commission, JD Vance as well as the U.S.
Consumer Product Safety Commission at the very least. I will be looking into who else I can report your manufacturing company to. I will be informing them of the following and sending them proof...
I would like to report this manufacturing company for doing illegal practices and selling faulty and dangerous merchandise to children. I have been patient with this company for 5 years now.
Two years ago, they made an agreement with me to replace the parts that were broken and now they are refusing to keep up their part of the bargain. Since the plandemic my grandchild has been waiting to play on a gym set that she got as a gift for Christmas and they have done nothing but lie to me, sell me dangerous faulty products and refuse to do good on it. The play set they sold me was falling apart, missing pieces, bitten up by mites (or something), and warped yet they expect me to try to put it together and keep it for a child to hurt themselves on. I am pissed off.
I believe that any corporation who doesn't follow the laws in united states should not be able to come back to united states and you should not allow them to. PERIOD!!! I believe you should make them stay where they are out of the country and continue to make them pay tariffs until they can sell your consumers (the united states people) proper and safe merchandise to families and children. My two year old granddaughter has been waiting to play on this item for 4 years now.
The ports that were so vigible and still usable were sitting out in my garage and lanai getting ruined further, waiting for them to do what they promised to do. I will also be contacting all the individuals as well with private emails, but in the meantime, I am sharing this with the whole world as well as our government on how we should not be buying products from this company because they don't care about their consumers nor the safety of our children. Sir president isn't what this is about of keeping our children safe in all aspects and selling merchandise and products that aren't dangerous and defective. President Trump, sir, you need to make thia company stay in the other country where they ran away with the biden and obama administration and stay there until they make good on all the items that they sold people that were dangerous for children to be on.
For over $300 it never should have been defective and not been replaced. They should continue to have to pay high tariffs overseas and fined. Please don't allow them to not come back to the united states of america. Our country does not want illegal corporations continuing to sell products that hurt our children and steal money from our children.
Like I said, they made a deal with me 2 years ago. Knowing the situation and they agreed to send the parts now they're renigging on their agreement that they promised.
I can prove they had an agreement with me because I have parts that they decided to send me in response to our agreement. But 2 years later, they are now claiming they are not willing to do what they promised to do and that was to make the swing set that I got right and safe.
User's recommendation: Don't buy their unsafe and broken products
Batavia, New York
Awful company to order from!!! Missing parts
- - Ordered Sparkle Mansion in Feb for daughter's bday, now unavailable.
- - Warranty part not delivered, told not in stock till summer, return denied.
I ordered the Sparkle mansion in February for my daughter's birthday in March. Which now I can not find this house anywhere for sale online.
The house was missing pieces. I ordered the piece off warranty which was in stock. I have been getting the run around from them on where the part is. It is now April and still no part.
I was told it was not in stock and will not be until sometime this summer, MAYBE. I told them I want to return the dollhouse, and I was told I was not able to return the house and would just have to wait for the part to come in. Absolutely absurd!!! Now I am out a couple of hundred bucks, and my daughter is out of a dollhouse.
Worst company ever! Such a scam. Thanks a lot for ruining my daughter's birthday!
You should be ashamed at how you do "business". I will be sure to let everyone I know, know what a terrible company you are!
User's recommendation: Do not order from this company!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Anderson, South Carolina
I’m not satisfied with the response I’ve recieved
- - Tried calling support for 3 days; no reply.
- - KidKraft playhouse can't be assembled due to missing parts; I bought 7-9-23 and need a call for parts.
Ive tried for 3 days to call customer service and still have not heard from them I have a playhouse by kidkraft that I cant put up due to missing or broken parts. I need customer service to call me so I can get parts needed . I bought it on 7-9-23
User's recommendation: At this point I wouldn’t recommend due to customer service
Farmers Branch, Texas
Looking for replacement furniture for everyday hero's playset
They were prompt to answer and very helpful. I wasnt a pissed off customer just needed more help than website alone could give.
User's recommendation: Very helpful customer service
Pink kitchen set with butterflies on refrigerator
- - Looking for a kitchen set with a butterfly on the fridge.
- - It was sold as unused, the girls cried when they found it gone.
No complaints just trying ti help find this kitchen set that has butterflies on refrigerator. Daughter and son in law just built new house and while packing up daughter did not think her twin girls played with this set so she sold it.
Now in new home the girls saw it was not in their new playroom and you guessed it
Both crying. So we are looking across the USA ti find one just like the picture.
Sorry you could not help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective parts of tree house retreat mansion doll house
- - Bought KidKraft Treehouse Retreat Mansion dollhouse at Costco; parts 1 and 2 are bigger and defective, and a 46m helpline wait yielded no answer.
I purchased kidkraft treehouse retreat mansion dollhouse from costco but when I started building up at home piece 1 and piece 2 are defective the pieces are bigger than rest of the pieces. So I called kidcraft helpline I was on the waiting line for 46 min. but nobody answered I really dont know how to get the replacement pieces.
preeti
Preferred solution: replacement for piece 1 and piece 2
Defective Product Injured My Child - KidKraft refuses refund
- - Doors were hard to open and veneer chipped.
- - Refrigerator door detached and hit child; minor injuries.
- - Won't buy KidKraft again.
This past Christmas I gave our son the KidKraft Uptown Elite Espresso Play Kitchen. Within a month of use I noticed that the doors were a bit difficult to open and shut because of how the hinges were placed and that parts of the wood veneer had begun chipping off at the bottom.
Other than that, I did not notice anything that posed a serious risk. I felt our unit was cheaply made (and wasnt pleased about it) but did not believe it posed any risk and continued to let my son play with the kitchen under adult supervision. Not to mention my son loved playing with it.
Fast forward to over a week ago. My son was playing with the kitchen microwave and went to open the refrigerator door.
In the blink of an eye the entire door came off and whacked him in the face. I am still impressed with the reflexive skills I possessed that day because I was able to catch the door before it fell to the ground (and potentially on his foot). The door had come off both hinges simultaneously. If you have not looked at this unit, the refrigerator door is rather large and has an operational toy ice maker to it.
My son had very minor injuries.
Directly after the incident I noticed swelling on his face and a small cut near his mouth. Not to mention he was scared and crying.
I immediately contacted KidKraft that night. I explained what had happened and asked for a replacement kitchen or a refund as I believed our play kitchen was defective. I stupidly figured that a company as reputable as KidKraft would want to remedy the situation and know about the safety hazard.
Boy was a wrong.
KidKraft was actually quick to respond to my request for a replacement or a refund. They were willing to offer us a replacement unit as a onetime courtesy. The catch, we would need to sign a release agreement that was exceptionally broad in nature and could be interpreted that we waived our rights to any future losses, damages, or defects to the replacement kitchen. Even worse, it had a clause that no one in my family would be able to make any written posts (online or other) or speak about the incident or the terms of the agreement we signed.
This was the one part of the agreement that was oddly specific.
Over the next week it was a lot of back and forth with me trying to get them to be less broad and to take out the disparaging clause. They made few concessions and of course continuously denied that we had received a defective unit.
After a week of negotiations, I had lost all faith in KidKraft. I proposed that it would be in everyones best interests to offer me a refund and in exchange I would sign the latest agreement and destroy the defective unit. This proposal was denied and they renewed with that they were acting out of courtesy and that they did not owe me a refund.
At no point did KidKraft ever inquire about how my child was doing or express sympathy.
At every point, they made it clear that they were not liable and denied any wrongdoing or that our unit was (even potentially) defective.
This brings me to now.
I have lost all faith in the integrity of KidKraft the company and the products they make.
Based on my interactions with them they seem more concerned with being badmouthed than with the safety of their products or maintaining satisfied customers. I will personally never buy one of their products again because I know that KidKraft Inc does not stand behind their products.
- Kitchen has fun features
- Terrible customer service
- Unreliable products
Preferred solution: Full refund
User's recommendation: Do Not Do Business with KidKraft
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KidKraft is a US company based in Dallas, TX (where it was started--it didn't come from another country). They may have items made overseas (many US companies do), but if they didn't you would complain about the higher prices that would result.