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Kid To Kid

Kid To Kid Reviews

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What is your customer experience with Kid To Kid?

Kid To Kid Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.0 star rating and overwhelmingly negative sentiment; recent recommendation is to go somewhere else due to poor service and high prices.

Positive Feedback

Some staff like Sylvia are praised for being helpful, but positive mentions are rare in Kid To Kid reviews.

Negative Feedback / Risk Areas

  • Repeated reports of rude staff and poor customer service at multiple locations consistent with Kid To Kid customer complaints.
  • Complaints about misleading discounts and resale practices affecting payouts and refunds.
  • High price perception and inconsistent buying policies that frustrate sellers and buyers.

Key Takeaways for Future Customers

  • Expect to research store-specific reviews before visiting to avoid poor service experiences.
  • Verify discount terms and resale payout policies in person to prevent surprises.
  • Consider alternative resale shops if customer service or clear offers matter to you.
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Show reviews that mention
atascocita register needs girl daughter customer store side service reason
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darlene g Rbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service

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AI Highlights
  • - Atascocita, TX store July 26: no one acknowledged us at checkout.
  • - A staffer named J said we hadn't said we were ready.
  • - Four workers ignored us.

I was at the Atascocita, TX, store on July 26. I got to checkout with my basket and waited and waited, and not one person would acknowledge us.

One sitting at the register looked up twice but ignored us. When my daughter asked if someone was going to check us out, the girl whose name started with a J said, 'Well, you haven't said you're ready.' I said, 'You didn't ask either.' My daughter pushed the basket to the side, and the worker said, 'Fine, you don't have to buy anything.' She didn't care and told us we could get out of the store. I will never step in that store again. She was so rude and ugly.

There was no reason for her to treat us like that.

Four other workers were there, and they all ignored us. Something needs to be done with the girl who talked to us like that.

User's recommendation: Go somewhere else. There are too many nice places with great customer service.

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Anonymous
map-marker Detroit, Michigan

Horrible one day selling

AI Highlights
  • - Staff told me not to come back.
  • - Accuses store of false advertising and not buying kids clothes.
  • - Questions legality of selling 7 days a week.

Told me not come back your wasting our time then why do sell and resell isn't reason advertise buy kids clothes or am lieying they don't buy kids clothes name on store is false. I think reason told to leave because can't sell store 7 days week fine what about people sell to once upon child golden rule 7 days week also so that's illegal where state door u can't sell here 7 days week. Open 7 days week who says can't sell 7 days week what legal rules breaking by doing so that's not breaking the law it's stretching the law

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Amanda N Vav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cedar Park-Liberty Hill, Texas

Sh***y customer service at N. Austin location

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AI Highlights
  • - Britney is described as rude and the main reason they won't return.
  • - Sylvia is the only consistently nice staff member.

First off, I USED to be a loyal client of this store. Secondly, BRITNEY is the ONLY reason I will never step foot in this store again.

IF she gets fired, I'll reconsider. She is rude, inconsiderate, disrespectful, spiteful, and doesn't belong anywhere near customers. She obviously doesn't like to work because every single time I've brought stuff in to sell when she is here, she's turned me away saying that they're done for the day. The store now has a sign (which was NOT there before her) saying they stop after a certain volume.

I guess that volume is reached whenever she doesn't feel like doing her job anymore, and must be fluid to how lazy she's feeling that day. She doesn't even apologize when she turns people away either--she simply snaps at you that they're no longer buying and today she added to come back tomorrow at 9am because *that* is when they'll start buying again. Her snarky attitude is completely unnecessary. I have complained on her before with the owner, and I was left with the impression that her attitude would be dealt with and it wouldn't happen again.

Obviously, that was me putting too much faith in the owner to actually care how her clientele gets treated. The ONLY nice person in that entire establishment is Sylvia. She's consistently sweet, helpful, kind, understanding, and provides assistance whenever necessary. I've also donated car seats, toys, and almost $500 dollars worth of clothes--so I'm not just here to sell stuff to make money.

And even if I were, to be treated in such a manner regardless is despicable.

Anna Greene should be ashamed of her staff and how she allows them to treat people. It's abhorrent, and I know that unless it's rectified ASAP, it's cost her a customer permanently.

Cons:
  • Horrendous customer service
Reason of review:
Poor customer service

Preferred solution: Fire Britney

View full review
Anonymous
map-marker Buffalo, New York

HORRIBLE

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AI Highlights
  • - Staff were very rude and should be closed down.
  • - One worker argued with me.
  • - Niagara Falls Blvd location was bad.

They are the RUDEST people I have ever encountered in my life. Beyond rude and their attitude is nasty.

They need to be closed down and they will tell you one thing and do another.

The one on Niagara Falls Blvd is horrible and their attitudes are really atrocious. One of the workers tried arguing with me.

Reason of review:
Poor customer service
View full review
Anonymous
map-marker San Antonio, Texas

Horrible

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AI Highlights
  • - Texarkana store posted a sign about max payout today and cash tomorrow, opens at 10:00 but it's 10:32, known to favor certain races.

I would like to make a complaint about the store in Texarkana. They posted a sign on the door starting they have reached their max pay out for the day and they will gladly take items for cash tomorrow.

That's fine but the store opens at 10:00 and it's just now 10:32!!! Furthermore, this store is known to offer certain races more than other races!!!

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Anonymous
map-marker Arlington, Texas

False Advertising

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AI Highlights
  • - Arlington store advertised 60% off; signs did not show yellow dot requirement.
  • - No yellow sticker on the size I needed; staff indifferent.

I would like to make a complaint. I was in your Arlington store yesterday when it was 60% off and the signs displayed in the store didn't state that the items had to have a yellow dot on them for this discount.

What they did state was all items. I think this is false advertising. The size I needed not one yellow sticker in. I have shopped your store in the past with no problem.

But thst day I did. Your signs are miss leading and when I brought this up in the store the staff didn't really care. Also, asking customers to by pass bags for their clothes cause you are going bagless is ridiculous. You don't pay anything on clothes when buying and miss lead customers with false advertising about your sales.

Not sure what has happened to your management lately but I use to recommend you to my friends. That will not happen anymore after my experience yesterday.

Reason of review:
Not as described/ advertised
View full review
Anonymous

Short Review on March&nbs-05:00;03,&nbs-05:00;2017

My daughter is currently working for Kid to Kid in United States (Ga) and she noticed that her days has decreased but other employees has more days. Thats not right.

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Anonymous
map-marker Colleyville, Texas

Kid To Kid - Kids Clothing Review from Colleyville, Texas

AI Highlights
  • - Kid to Kid Lewisville offered $1 for designer items and didn’t warn offers can’t be accepted after leaving; items were put on sale after I returned.

I left items at a resale shop, Kid to Kid in Lewisville, TX. It was an awful experience!

Not only did they offer me a $1 for most of my items that were high end name brands or boutique items, but I was NEVER informed that if I left the store (because she was behind) that I would not have the option to accept on offer! By the time I returned (24 hrs later - again she was behind), my items were placed on the rack for sale. The employee disclosed, that I should stay in the store & basically look over her shoulder, to accept or decline an offer, after she informed what I was being offered for my items! I honestly would've rather donated the items to someone else, then let this business take advantage of me!

I WILL NEVER BUY OR SELL ANYTHING HERE, & I WILL MAKE SURE OTHERS HEAR ABOUT THIS EXPERIENCE! May have made money on me this time, but will loose the potential revenue from myself & others!

Reason of review:
Not as described/ advertised
View full review
2 comments
Guest

No dear , you got robbed. Did she show you that in writing?

you must have checked the donate box on accident. I would have taken them back off the rack

Guest

Happened to me.. got 14 dollars for my 100 swing they wouldn't give back to me. I won't return.

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Anonymous
map-marker Phoenix, Arizona

Worst experience at a kids store ever!

AI Highlights
  • - Staff were unfriendly and sold broken goods.
  • - Used Maclaren stroller had brakes broken and a loose tire.
  • - Store refused to resolve; response took 10 days.

Kid to Kid Phoenix (on Tatum) treated me so poorly I cannot believe they are a business catered to children. The staff is unfriendly and they knowingly sell broken merchandise.

I recently purchased a used "Maclaren" stroller for my special needs son to visit a hospital back east. When I arrived at the airport and opened the stroller, the brakes were broken, and the back tire was coming off, making it impossible to even use it! When I returned from our hospital trip I visited Kid to Kid Tatum in Phoenix. They refused to do anything about the situation.

It took the owner Chris Fay 10 days to get back to me after I tried calling multiple times to get a resolution. When Christine C Fay finally called back she had a terrible attitude and was extremely nasty.

If you want good customer service or to be treated nicely don't shop at this store. If you are looking for baby items go elsewhere and save your time and money!

Loss:
$80
View full review
6 comments
Guest

I shop a lot of resale, including Kid to Kid stores, and I make sure to test out the items before purchasing. If I happen to get home and something doesn't work, I will call the store right away to see if something can be done.

usually they work with you, but I wouldn't imagine coming in a couple months later saying they sold me a damaged product. At that point, it is your loss!

Guest
reply icon Replying to comment of Guest-664300

Did you not read that the customer was taking their child to a hospital back east? As a mother of 4, I could understand that the customer was too busy taking care of a sick kid to worry about calling the store right away.

Also, some of the comments on the filtered section of Yelp indicate that people have purchased broken items from Kid to Kid Tatum over the years.

The owner needs to be more sensitive to her clients.

Guest

Seems to me like the owner doesn't know the golden rule that the customer is always right.

Guest

As the owner of Kid to Kid on Tatum I am appalled at the way Ian is handling this situation. The stroller in mention was purchased Jan 16th, and then mid March they tried to sell it back to us.

When my employee told Ian's wife that the stroller was broken and we could not purchase it she then asked that we return it. Our return policy clearly states all items other than clothing and shoes are final sale. This is when her husband (Ian) got involved and we explained the return policy to him. He was never yelled at or treated unfairly.

We are very diligent and checking over what we purchase into the store so that we are not reselling broken or damaged items to our customers. We take great pride in our customer service and a clean, neat, trustworthy atmosphere.

This stroller clearly was not broken when it was purchased, one because we would not have sold it that way and two how would have Ian's wife strolled it out of the store with a broken wheel. I welcome anyone reading this to come visit us and see firsthand our wonderful store.

Guest

Don't you think since you were purchasing a used item you should have tested it/ checked it out before making the purchase?

Guest
reply icon Replying to comment of Guest-660624

It is interesting to note how many other negative reviews this location has over the years on Yahoo, RipOffReport.com, and even Yelp (even though lots of the yelp reviews seem to be filtered).

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