Kickoff
Kickoff Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kickoff has a 2.3 star rating from 3 customer reviews and consumers are mostly dissatisfied; recurring Kickoff reviews note problems with payments, app performance, and mixed customer service experiences.
Key Takeaways for Future Customers
- Expect inconsistent customer service; one reviewer praised an extremely knowledgeable representative.
- Be cautious with payment methods: Add Card failures and billing issues reported when changing payment or paying.
- App performance complaints include the app runs hot on iPhone.
Negative Feedback / Risk Areas
- Frequent customer complaints about incompetent customer service and inexperienced representatives.
- Billing and payment problems: Add Card tab not working and inability to take payments.
- Requests for refunds mentioned alongside app overheating and subscription charges.
Positive Feedback
Some users report increased credit scores and value knowledgeable reps who resolve verification issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kickoff has a 2.3 star rating from 3 customer reviews and consumers are mostly dissatisfied; recurring Kickoff reviews note problems with payments, app performance, and mixed customer service experiences.
Key Takeaways for Future Customers
- Expect inconsistent customer service; one reviewer praised an extremely knowledgeable representative.
- Be cautious with payment methods: Add Card failures and billing issues reported when changing payment or paying.
- App performance complaints include the app runs hot on iPhone.
Negative Feedback / Risk Areas
- Frequent customer complaints about incompetent customer service and inexperienced representatives.
- Billing and payment problems: Add Card tab not working and inability to take payments.
- Requests for refunds mentioned alongside app overheating and subscription charges.
Positive Feedback
Some users report increased credit scores and value knowledgeable reps who resolve verification issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Abysmal Customer Service
- - Add Card tab doesn't work; you can't change payment method.
- - Support can't help take a payment; plan to contact CFPB and Florida State Attorney.
It's all hugs and kisses until you try to add a card or change payment method. The Add Card tab doesn't work.
Customer Disservice can't help OR EVEN TAKE A PAYMENT! If the Add Card button won't light up so I can PAY, and they won't take a phone payment, I'm not sure what to say. Actually I have a lot to say, but I'm cutting down on my profanity.
I'm sure they'll report me late but I'll reach out to the Consumer Financial Protection Bureau and the Florida State Attorney and see what we can do about this. I'm not the one.
- Increased credit scores
- Incompetent customer service
Preferred solution: Fix the damn button so I can add a payment method!!!
User's recommendation: Don't be fooled.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck credit report
The would end as soon as i attempted to call. I tried 3 times back to back to back. I need to check and see if anything from Discover was on my report.
Arlington, Virginia
APP RUNS HOT!!
- - App ran hot on the iPhone.
- - Spent $1,200 on a new iPhone because of the app.
- - Asks for $170/month refund since 11/5/2025 or $1,200.
Ok.To whomever created this app, I had to stop using it on my iPhone. I downloaded it to my new phone (had to literally drop $1200.00 for another iPhone this past Saturday!
), I downloaded the app on my NEW phone, AND IT RAN HOT!!!
So, its not the phone BUT YOUR APP AND IM PISSED! Im not the first consumer to make this complaint and I had to down load it on my iPad instead just last night. And if it runs hot also?
You guys can either refund me my $170 a month Ive been paying since November 5th 2025 OR cough up $1200.00 for the new phone I had to purchase due to your faulty app! Id only had my first one for a MONTH!
And this review will also be posted on Google!
User's recommendation: Don’t purchase the app until it’s fixed!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate: I was finally connected with an Extremely Knowledgeable representative. He advised me on the probable reasons that were causing my Verification Issues. I can't Thank him enough!
- - Spoke with a knowledgeable representative.
- - I was verified by the following day.
- - My opinion of Kickoff improved.
- - I am giving Kickoff a 5-star review.
Update: After speaking with that extremely knowledgeable representative, I was completely verified by the following day. Thank you!
My entire opinion of Kickoff has totally changed for the better. I guess they're just like any other business/corporation...
some employees are much more knowledgeable than other employees. Therefore, because of my eye-opening experience with that awesome representative, I am now giving Kickoff a 5-star review.
- Increased credit scores
- Inexperienced representatives
Preferred solution: I don't expect anything, other than the great service that Kickoff provides.
User's recommendation: Give Kickoff a try, because it just may be worth your time and effort!
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