New Reviewer

Sold me a "demo" which I suspected it was accident damaged

I bought a Hyundai H1 bus from Kia The Glen on 11th October 2019. I was told by the finance manager it is a demo bus. Before signing the contract I asked for the service book and user's manual. The finance manager told me that the salesperson will hand it to me. When asking the above books from the salesperson he said that he will get it from the other branch. I was handed one key. When asking for the spare key I was also promised that he will get it. While driving the vehicle on Saturday there was a rattling in the door. The back left window couldn't open and the door jammed. I immediately sent a WhatsApp message to the salesperson but he chose to ignore my message. On Monday 14th October 2019 I've sent an e-mail stating all my concerns *There is no service book available. The service history of the vehicle was concealed before the signing of the contract even if the salesperson had access to the service history. He printed the service history on Saturday 12th October 2019. To my surprise the vehicle that's supposed to be a demo vehicle has been serviced twice in January and May 2019 *The brakes of the vehicle was loose *There's a rattling sound in the door *The window that serves as an emergency exit doesn't open but the vehicle id DEKRA approved for roadworthy *The park distance control of the vehicle is out of order *The left door is not aligned with the panel. Seems like the vehicle was involved in an accident. When we got to the dealership the manager was very arrogant and told me I signed for the vehicle. It is mine and I must take it. I told him that I didn't sign for a broken vehicle. I gave the key to the salesperson and vehicle and left their premises. Later that day I received an e-mail stating that they see that I left the key and thanked me for allowing them to fix the vehicle. I've reported the vehicle to the bank but they have already paid out. Wish bank could at least waited up to 5 days before payment is made. The finance manager and salesperson deny that they told me that the vehicle a demo. They are twisting facts ti suit their needs. So much for customer service. I've stated clearly in my e-mail that I would like a replacement vehicle but they keep on e-mailing me saying that they are fixing the vehicle. Why they are forcing the vehicle on me puzzles me. Are their more underlying faults that they want to cover on the vehicle? Wouldn't it going to be good customer service saying "Mam, since you are not happy with the vehicle, how about choosing another vehicle at the same cost. But no, they are forcing an accident damaged vehicle on me that I could have bought from another dealer at half the price. So much for after sales customer service. Kia's slogan "The power to surprise " They truly live up to their slogan. They truly have the power to surprise clients in a nasty way .
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ID
#1684303 Review #1684303 is a subjective opinion of poster.
Product
Hyundai Car
Pros
  • Effective with finance application
Cons
  • Unethical and dishonest arrogant front line managers
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
New Reviewer

Pathetic Customer Service

Pathetic customer service from Kia Tygervalley Multifranchise Service Centre. Engine light on my car came on a few weeks ago.....car still under warranty....and took it in to their service centre for repairs.....was told that it was the oxygen sensor that need replacement....car was with the agent for almost 14 days(apparently waiting for part from Korea)....part finally arrived and was replaced.....still waiting on paperwork for the warranty replacement claim.....4 days ago, the same problem appears again......struggling to get proper communication from them as to what is actually wrong with the car, as it seem that they do not know what to lie to me about anymore....calling them and phone gets put down in my face, called Abdul at KIA SA Customer Care who also just promise to follow up but never get back to me....I have to phone behind them all the time with getting the runaround and excuses everytime....I am fed up with their pathetic service and will NEVER EVER AGAIN buy a KIA
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ID
#1398484 Review #1398484 is a subjective opinion of poster.
Location
Cape Town, Western Cape
Service
Kia Select Customer Care
Reason of review
Poor customer service
New Reviewer

POOR CUSTOMER SERVICE

This is my last resort to solve my problems. I bought a Kia Sportage GT Line 2017 model, during June / July 2017. It had approximately 10 400km on the clock, according to the sales lady, a demo model. I have had endless problems with the vehicle. Park Distance Control on the right side not working, bleeping at any given time. A "crackling" sound in the dash, rattles in the back of the vehicle and well as the left front door. The dealer whom I purchased the vehicle from, Kia The Glen has had my vehicle for a week whilst I went on leave hoping that the problems would be solved (besides all the other times they had the vehicle to try and solve the problems). Nothing solved, according to them they have ordered the parts, needless to say, a month later still no confirmation that they have received the parts. Kia Germiston has been very helpfull in trying to solve the exact same problems as what Kia The Glen has worked on - with no luck. I could have bought a much cheaper vehicle and would have had less or no problems. How can this be solved? I made contact with Kia HO, who informed me, put in down on mail. This was done, result = take the vehicle to a dealer. What the *** I bought a vehicle to use, not to have it booked in at a dealer every week or two. Needless to say, they have received their money why should they worry. Bottom line NO CUSTOMER SERVICE FROM KIA. PATHETIC TO SAY THE LEAST
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ID
#1231261 Review #1231261 is a subjective opinion of poster.
Location
Alberton, Gauteng
Product
2017 Kia Motors Sportage Car
Cons
  • Pathetic
Reason of review
Poor customer service
Preferred solution
Full refund

Shocking service in all deparments

I arrived at Kia Pinetown to check my Kia2700 dropside for a service. No job card was made out and had to wait while they assisted me. I requested the express service and to add on new front breaks and new battery and was told it would be ready by 9:30. I needed to use the toilet and was directed to where the toilets are. There was no toilet paper in any of the cubicles and toilets very dirty. This was my first impression of the state of Kia. Certainly would not pass any hygienic tests. When I went back to the front to ask for toilet paper no one could help me. I was told the cleaning lady starts at 8:00am. After raising my voice one the service reception lady muttered and went to look for a toilet roll. She came back with a third of a roll that was dirty. I had to use it short of doing a number 2 in my pants. Absolutely disgusting. I waited patiently and was called to pay for my car at 9:40. I sat down at the desk to hear what was needed to pay. The advisor said he is waiting for the battery price then can finalize invoice. This tool and other 47 minutes to get the price from parts. During this time I walked to the parts manager asking why it is taking so long. She muttered they waiting for the price of the battery from the supplier. Sure the price should be on the computer. All I wanted to do was pay and get back to work. Disgusting behavior once again. I eventually paid for the break pads and battery which was more than was quoted. I was quoted R1600 for front break pads and R950 for the battery and R650 for the labour. The breaks were R1923 and battery R1539. I kept quiet as I was very frustrated that I had to wait for the price of the battery to be added to the invoice. Never did the workshop manager apologies to me. The keys and vehicle were given to me by Vic and when he did a handover the front door wouldn’t unlock. Vic told the mechanic that is was working just fine when I brought the car in. The mechanic tried to open the door and upon failing promptly told me that I must just use the passenger door to get in and out and take it to a alarm fittment center. I a, 6 foot 3 and it’s impossible for me to climb over to drive my Bakkie. He gave me the keys and walked away. I spoke to Vic and eventually the service manager came and looked. The key did not turn in the lock. I asked for a curtiuos car and was told sorry we don’t have any. Sit in reception and wait. So now I am waiting. It’s been 5 hours and waiting. I have a business to run. And no one gives a dam about customers at Kia Pinetown. I have just been told that the lock has collapsed and is under warranty and it will take two days. So no I can’t use my drivers door and no courtesy vehicle. My business is taking a knock because of this. When asked to speak to service manager I was told he is out and can speak to the foreman.. he is making a plan to get the door to unlock so I can use the vehicle today but must bring it back tomorrow so they can put in a new part when it arrives. Who knows how he removed the door panel while door is closed. I am yet to see if there is any damage. I am writing this email in the dirty waiting area of Kia Pinetown. I look forward to your response. Very upset customer Simon Giles
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1 comment
#1450587

Please make contact with me today , I also have problems with a brand new Kia 2018 . Whatsapp us today as we forming a group and going to Carte Blanch , Kia has been bankrupt before ..

They problematic and alll Kia service is terrible .

Get everyone to join whos had the same problems. 074693****{{Redacted}}

ID
#1202970 Review #1202970 is a subjective opinion of poster.
Service
Kia Select Car Repair
Reason of review
Poor customer service
Loss
$5000

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