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this was my 3rd car. i was told 17" rims, they are 15".

I gave up my 15" winter tires, thinking i was purchasing 17" to find that they are indeed still 15". At least $1000 of loss right there. Never mind never reimbursed the $500 service appointment I was told I would be. Up to $1,500 loss.

No spare tire, told to buy a tire kit at $350 - *** you! Bought one, total $280.00 for jack, 15" tire, rim, etc... $1,780 approximate loss. I dropped over $40 grand trading in.

This is my 3rd (THIRD) car, on 3 cars alone I have spent $97,000 give or take, not including service appointments, since 2006! Did not give me my rewards points, now battling the rewards website support for them.

No one has since called to see how everything is going! *** YOU!

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Reason of review:
Poor customer service
map-marker Hamilton, Ontario


Hello there. Would like to let buyers beware of this dealership.

My brother purchased a 2016 kia sorento . he was not given the total price as they had to get this suv from Grimsby. When we picked it up aweek later it had 276km on it, which is 40km there and back. the passenger front door had 2cm, chip damage no paint left down to bare metal.

engine was so dusty. Brett Scholl (salesperson) and Nicole (finance dept) and Matt (service manager) was completely no help at all.would not give any money back for this mess. did not give him the total price of the piece of *** until day of pick-up. we sat in store for 3hrs waiting for nicole and service manager to come over.

as there was no other customer in this place. so he ended up with a used suv with damage on it. this dealer is completely a waste of time. as they just want to totally ripe a customer off.

they had no reasons was this had damage or the the kms on it. he could of bought the 2017 for the same price. but they sold him a demo for the same price...the dealer should be out of business. as we noticed there was no customers there at all.

now we know why. please stay away from this lot.

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Reason of review:
Damaged or defective
Zakir Kng

Kia of Hamilton .Upper James

We bought a brand new 2013 dealer demo ,with about 4000 km on it .paid 36thousand for a Optima sx turbo ,fully loaded leather seats snow white pearl paint job .bought from a salesman by name of Hal Barton .second time we bought there second time we been lied to ,the car is very nice to drive as for a sport model but we had noticed a few dents and one bad one brought it to Hals attention and he said he would see that it was replaced and fixed either before we get it or after well it fell after went to get fix told it could not be replaced have to have it filled with bondo as they don't want to replace a whole door .well great 36 thousands dollar car fill it with? bondo great way to drive a brand new car and a answer from Kia .its a warranty issue and it does not cost the dealer a d --m dime to fix it with a new door .all we ever get is lies from this dealership .be carefull when shopping at this dealer ship they don't care who you are or what you are .plus wife is a native and they hate it when you are one they make it like its a big issue thatou are asking to save on taxes but they still charge tire tax and freight tax and only take of sales taxes this is wrong they have to remove all taxes but they will not asked about it and got your already saving be happy with that.well that's b,s I will be reporting this still to the government .

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Beware of Hamilton Kia they really cheap out on there used vehicles and take advantage of unsuspecting customers. If you do buy I highly recommend getting a safety check done at a reputable garage to make sure they didn't scam you too.

Nickolas Tbu
reply icon Replying to comment of Guest-712117

05 Sorento,

Is there a specific reason you feel this way? We always ensure that all of our work is genuine. Please message me and let me know why you feel this way and I will look into it


I Sandoval

Internet Marketing Manager


typical native, never satisfied. not enough that they saved sales tax, they want it all, and the rest of us pay.

Nickolas Tbu

not happy and armydad:

By all means, we always want to resolve issues at our dealership. We are sorry for any miscommunication that may have occurred.

There is new management that started in 2013, so we take all issues very seriously. Please contact me and see how we can help.

Ivan, Internet Marketing Manager



I like to say that we spoke to the dealership and we were wrong freight not a tax not is tire a tax thought this was .sorry kia but now having a problem doing the warrant work and a loaner car whats with this .


Well I had almost the same thing there bought a Soreento tin 2011 and it had rims that were damaged and tires should never passed safety had taken it to another dealership and they called mto in to look it over there was 8 things wrong with it and it was with in 4 days after I got it and mto went after them over itI I took it to small claims court and won 3500 plus they had to pay to fix all the problems with it .stay clear of this dealership you will get f. Ked by them .buyer beware

reply icon Replying to comment of Guest-673026

I wish I read these reviews earlier as I just had a similar issues with defective tires on my used Sorento from Kia Hamilton, along with other safety issues. They would do nothing but offer new tires at their cost which still cost me over $500 for something they should of replaced for it to pass safety.

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