Ana L Lot

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Verified Reviewer
| map-marker Frisco, Texas

They hid the review on google.. they did wrong and are hiding it

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Kia of Frisco - They hid the review on google.. they did wrong and are hiding it

Copied and pasted the review on Google that they hid.

Not the best experience I've had so far. The car on the website was supposed to be a certified pre-owned vehicle (turns out it had not yet been through the inspection to be considered certified) and I have yet to get possession of it, it has been "in service" questioning myself on this purchase.

I feel like I am getting nowhere. Yes, they offered a rental car on the 6th day (today) of my vehicle being in service.

So far, I've been told that they had to order new parts for this car:

Tire sensors

New Alternator

New battery

New seat belts???

Thought the car was ready to be driven off the lot, turns out not so much. I am greatly displeased with this Kia Brandon Thomas (he wasn't even our sales advisor) tried to force us to purchase the "packages" they offer stating that we had to purchase them after going back and forth finally the GM was able to take them off Why did we have to go through all of that not sure?

UPDATE: 07/10/23 7:57pm

Wanted to get more info on what is going on with the car and when will it be ready. Was unable to.

Spoke to a Michael Rodriguez

1st stated that we could not unwind the contract and that he needed to gather more information.

Once he stepped away and came back stated that he could cancel after all and that it was done.

Just like that and stated that Ill get my check of $7,000 in 7 to 10 days that I put down for the car.

Like what???!!!

They did not have to wait that long for me to hand them that check.

I would like it in writing that the contract is no longer a valid one, along with the check.

We agreed that nothing is to be done today until tomorrow when I can get that in writing along with my check. ... we walked out on that note.

Received a call at 8:39 PM

From Michael Rodriguez wanting for me to authorize the cancelation of the contract so that he may start the process, again I stated that I would prefer to do it when he cancels I can receive it in writing that it is cancelled along with my check.

So as of now, we agreed that all will be processed tomorrow. Let's pray and hope they keep their word.

All I wanted was a car though I had found it sorry Chris YOU were great, your coworkers not so much.

Brandon Thomass conversation did not include you yet you're hoovering over trying to eavesdrop on our conversation??

Why again? (You started this sour experience)

Smh this Kia does not represent Kia well.

9th day was told car will be ready tomorrow

Received a call not long after to be informed that they were installing the alternator (one in which I was told had already been installed and the only thing pending was seatbelts) so now it needs a new Engine!

Aahh!

Im so tired, what is really going on Kia?

And I have yet to get a loaner car.

How is this vehicle on your website for sale? When this is the car I "purchased"

@3:49pm

I literally just spoke to Ray Bellamine and agreed to cancel the purchase, how is it on the website before we had this conversation?

They have yet to repair the vehicle

Stay away from this car and dealership all together if you can.

The audacity, they don't care about our safety nor us as the consumer.

Will be reporting them.

We as the consumer need to make sure they are held responsible for their actions.

How do you sale a vehicle, and they haven't gone through the state inspection?

View full review
Loss:
$7000
Cons:
  • Horrible communication dont know what honesty and transparency is

Preferred solution: Full refund

User's recommendation: Stay away

1 comment
Guest

No one is going to read this garbage. It's too long and full of lame emotion. Clean it up...

Thomas W Dhf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mckinney, Texas

Bad dealership

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Updated by user Apr 26, 2022

Still no ref9

Original review Apr 26, 2022
Pushy sale men lies They will not give us our refundable deposit back. Please don't believe what they tell you when you have a problem they will not get back with you. BAD DEALERSHIP BEWARE
View full review
Loss:
$1000
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Don't buy from them

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