Kia Of Carson Reviews
204 CLAIMED LOSSES
2 TOTAL REVIEWS
The problem with the backup sensors still is not working
Took my 2016 sorento to Carson location because the original dealership could not do anything for approximately 10days they were back logged. So made an appointment with the Carson dealership to see if they could resolve the problem. After 4 hour wait they thought it...View full review
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The problem resolved working again
I will not be returning to this dealership. First time here and last. I made a service appointment 5 days in advance. I get to my appointment and waited another 2 hours to be assisted. Finally left the dealership after 3 hours in a rental car figuring I would just come back the following day to pick up my vehicle when it would be done getting a recall fixed. I get a call at about 545 pm the same day and was told the parts they need to fix my recall were not in stock and that I would need to bring my car back in 3-5 business days. So I can wait another 2-3 hours? On top of that I will of course still need to pay for my rental for a recall they couldnt fix. Yet the burden seems to fall on me? They couldnt check with the parts department while I was there and say: hey jimmy. The fuses arent in stock. No point wasting your time here. Take your car home and when we have the parts in stock and we will give you a call and when you come in. Just let us know and we will take care of it ASAP. That would have what? Taken 10-15 min? My service advisor was great and she did all she could to help me and was very patient. My complaint is about management and customer service. There is no empathy towards customers and how valuable their time is. I will be contacting Kia Consumer Relations and reporting this incident. Complete lack of understanding of customer service from this dealership. I will gladly drive further to another dealership who actually values a customers time. For the amount of foot traffic this place gets. They need to seriously reevaluate their infrastructure, logistics, as well as several other key areas including client retention and placing a higher emphasis on customer service. The fact that their entrance to the service department was never designed to handle the sheer volume of cars that show up on a daily basis is all you need to know. They could easily do this by hiring a consulting firm specializing in client satisfaction. The service department resembles more of a Zoo than anything else. What is going on with the waiting area? Talk about wasted space and not maximizing and focusing on client experience. Kia vehicles are amazing and a great value. Their cars are great. The problem is until Kia decides to address their dealer network and customer service. They will never be the complete package when it comes to brand recognition. Making a great car means nothing if every time afterward going into have service done on your car is an anxiety and a stress provoking experience. Oh and if the owner decides to respond to this review so you can investigate my feedback further. How about you not just leave some generic reply pretending like you care and actually leave me a number I can call with my issue already known when I call. That would be actually great.
User's recommendation: Go to Kia of Cerritos.
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Kia Of Carson