Expensive tail light
Got a quote for a Kia Cerato 2013 Sedan SX RH corner tail light from Kia Edenvale for R10 700. Got it from eBay for R4 200 including delivery. See how Kia rip off their customers.
User's recommendation: Take Kia to task for charging exorbitant prices.
Total lack of empathy for clients.
I purchased a Sorento from Kia. With regards to the car, love the car. Customer service. Not so much. A part on the vehicle packed up. I now do not have a hooter. In SA you really need your hooter. A Kia Edenvale manager response to my problem was a take it or leave it. The part would take three weeks or longer to get. In terms of the warranty I will get a small tinny car to drive. This was not disclosed to me which in terms of the insurance industry is Not Treating Clients fairly. I spend a large part of my day on the road and need a safe vehicle. This is why I spent so much money on a larger car. If the cars size was not a priority, I would have spent a lot less to get a smaller car. The Kia Edenvale manager response was that all their cars meet a safety standard. That was it. I even asked for a down-grade as long as it was a decent sized vehicle.He did not even bother to respond. His attitude is pretty much I do not give a damn. I must now drive around in a much less safer car because they want to save a buck and the fact that I will have to wait so long is unacceptable. If this is the attitude of Kia, I will never ever purchase another vehicle from them.
- Lack of disclosure and unwillingness to assist by management
Reason of review
Poor customer service
Offer me a better vehicle to use until mine is repaired.
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