Gap "Insurance" Fraud

Kia Mall of Georgia is selling a Gap "insurance" to customers that is not insurance. In their sales tactics, they will tell you that to protect you from high mileage and other wear and tear on your vehicle, you need to purchase Gap "insurance" in case you are in an accident. They tell you that because your regular insurance deducts money off of what they are going to pay you for your car, you need the Gap to pay off your vehicle and that Gap will make up the difference. WRONG! The Gap "insurance" they sell you is not actual insurance at all. It is an addendum according to the Insurance Commissioner of Georgia. The addendum states that they will not pay if the insurance company deducts money due to wear and tear, mileage, etc. So what good is it? Exactly! You have wasted your money on a policy and you are out thousands of dollars more towards a car that you no longer have, even if it is the other person's fault! DO NOT BUY ANYTHING FROM KIA MALL OF GEORGIA

User's recommendation: Run far away from this car dealership!

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ID
#2102558 Review #2102558 is a subjective opinion of poster.
Location
Toccoa, Georgia
New Reviewer

No call backs

Boy did I try to contact them. Left voicemail no response. Called back spoke with operator tried to put me thru for service appt. voicemail again. Back to operator put me thru to service manager another voicemail. She said they are short staffed. Been going there for 6 years second time this has happened. 3 strikes and you are out
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ID
#1423615 Review #1423615 is a subjective opinion of poster.
Location
Buford, Georgia
Service
Kia Mall Of Georgia Customer Care

Bait and switch pros

Horrible ethics , dishonest and deceitful. They wrote the book on Bait and switch scams. We walked away and laughed at their attempts. I advise you all to avoid them all together
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ID
#1370645 Review #1370645 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Kia Mall Of Georgia Customer Care
New Reviewer

Never Again

I don't know if my issue with the service department at this dealership is dishonesty or just incompetence. Either way, I had to have my 2011 Kia Sorento towed when it stalled out and wouldn't start at an intersection. The car has been a good one and has 145K miles on it so we are not disappointed in the product. We haven't had to do anything major to it since we have owned it new. But after the diagnostics I was told that the fuel pump would need to be replaced. Then I was told that there was no after market option for the 2011 Kia Sorento GLS 6 cyl and the cost was $487.00. On top of that, I was told on this Friday that the part wouldn't be there until the following Tuesday. They were kind enough to rent me a car but would only allow 2 days rental when my part wouldn't be there for 4. To bring the story to a close, a friend told me to look online at Rock Auto to confirm there was no aftermarket fuel pump for my car and when I checked into it, I found not one but THREE different makes of fuel pumps for my car ranging in price between $159-$197.00. When I called the dealership to let them know what I found I was told that they had already installed the $487.00 and it was too late to back out now. My total bill to replace the fuel pump and 2 days of car rental was over $1200.00. I realize that we are in a "consumer beware" environment but I do know that there won't be any service done on my car at the Kia Mall of Georgia service department ever again.
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ID
#1367604 Review #1367604 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Reason of review
Pricing issue
Loss
$300
Preferred solution
Let the company propose a solution

Car less than 1 month when it broke down

I would not recommend this company. As I read in another post I was made to feel like I caused the issue by the Kia Mall of GA. I purchased a 2015 Kia Forte. The car broke down because oil leaked completely out and damaged the engine. The dealership did the last oil change 25 miles before I purchased the car. Another oil change was not needed for another 2,000 miles. As reported by the service manager Rick there was no damage to the oil pan or plug. They say they can't explain how that happened. So me... a woman, not a mechanic must have done something to cause such a malfunction on a car I just paid to have over my budget to be in a "warrantied, safe" car ? They must have a buddy system to say...we don't know what happen since then. Ok and I do? I've gotten several opinions and feedback on this issue and people can not believe that It is not covered.
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ID
#1016039 Review #1016039 is a subjective opinion of poster.
Product
2015 Kia Motors Forte Car
Cons
  • Damaged kia after less than 1 month
Reason of review
Damaged or defective
Loss
$16000
Preferred solution
Full refund

BE EXTREMELY CAREFULL IN DEALING WITH THIS DEALERSHIP!

Generally when doing research for a car i will read the reviews of the car and dealership if i am going to use a dealer. Approximately 3 weeks ago i started out with this dealership and started negotiating a lease. After receiving quotes in various forms from the sales person, i continued to search. This week i received notice from the three credit bureaus, that 5 hard credit pulls were conducted by the finance manager (without any authorization). When confronted she admitted that she had (NO) prior authorization to do so. Further i discovered the salesperson had asked her to shop my credit, only after being instructed (NOT) TO PULL MY CREDIT ANY MORE. After speaking with Equifax, they agreed that this lowered my credit score regardless of what the dealership will tell you, and that numerous inquiries (ARE) red flags to any potential future lenders. Not one person including the owner have stepped up to try and remedy the situation or admit mistake. Now an attorney has become involved. The advice i can give is to continue looking for a different dealership.
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ID
#929398 Review #929398 is a subjective opinion of poster.
Location
Jefferson, Georgia
Service
Kia Mall Of Georgia Auto Leasing
Reason of review
Poor customer service
New Reviewer

Illegally charing extra fees and overcharging for tax

BEWARE In the state of GA it's illegal for a dealer to charge "extra fees" (on top of an advertised price) but your tax tag and title. The dealer fee and all other fees must be included in the ad price. This company advertises what seems to be the lowest price online to get peoples attention. But when you go, they charge a $499 "dealer fee", and on top of that $895 for what they call "destination", something they call "CapJen", AND on top of that they illegally and purposely overcharge on the state title ad valorem tax(GA TAVT). This isn't even all of it, just what I can remember. They do this very deceptively but not showing you a break down of all the charges when they present you figures. When I asked for it, I noticed an extra $1,200 onto the tax making it more than what it should be (7%). (You can got onto Google(GA TAVT) and easily see what the tax is hello. I called them out and they take it off with the old (oops), it was an honest mistake line. But they turned around and just added it back onto the finance side. The sales person would not discuss interest rate or payment with me which I found odd. When I went into finance there came all these extra charges again. They had them built into the payment. When I did the math they had about 3,000 in extras out of nowhere. Again not showing break down unless you insist. They then tell you this charge is for a special coating we put on the paint and this is for that etc etc. They added a bunch of extra stuff I didn't want trying to pass it off. When I told I didn't want any of that and told them it was illegal to charge these fees they treated me very rudely. I bet my bottom dollar this company routinely preys on unsuspecting customers with deceptive, not to mention illegal practices. They claim to be a faith based family owned dealer too. It's disgusting. Most people don't know about this but here is the link for your to see for yourself: http://www.myfoxatlanta.com/story/2213****/local-car-dealerships-adding. You can calculate the tax by Google (GA TAVT). For new cars you ad the rebate and trade value and there you have the tax. Do they think people don't know this, or about the law here in GA. I've bought many cars before and know what to expect. These people bait and hook you with these low "internet prices" and when it's time to buy they jack up the bottom line by thousands by adding all of these extra fees. You end up paying more than a dealer that's straight forward with their pricing to begin with. Don't fall for the tons of good reviews from people that most likely didn't know and thought they got a good deal. Most likely fooled by a low advertised prices. They claim to be a faith based dealership try scam people out of their hard earned money and then treat you like your *** when you call them out. I recommend buying from another dealer. Those "low" advertised prices are just a lure.
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ID
#656725 Review #656725 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Reason of review
Pricing issue
New Reviewer

BAD ENGINE 2014 KIA OPTIMA

BEWARE!!!!! BEWARE!!!!! BEWARE!!!!!BEWARE!!!!!BEWARE!!!!!BEWARE!!!!!! STOP and READ so this will not happen to YOU…..!!!!!! I recently purchase a 2014 KIA Optima SXL in which I traded in a 2012 KIA Optima SX from KIA MALL OF GEORGIA in Buford, GA. I purchase TWO CARS from this dealership within 2 years. Following my recent purchase of the 2014 KIA Optima in which they charged me over $40,000 for the car. Yeah Right a KIA…!!!! The engine start making a ticking noise a week later and they blew me off several times. I finally had a new car inspection and I strongly express the ticking noise issue. Finally it was diagnosed as a bad engine. After it was diagnosed as a BAD ENGINE I started getting treated like it was my FAULT. The owner Scott didn’t want to talk to me so he had this fake owner name Chad talk to me. This Chad person told me all the LIES I needed to hear. He first told me that he was going to replace the car and then he was asking me do I want the same color or a difference color. I really though this Chad was sincere when he was talking to me. When a couple of days went by he called and said something totally difference. He told me they were putting a new engine in my car. I haven’t made a car payment yet and they had another car like mines on the lot and they didn’t want to exchange it. This dealership didn’t give a cramp about what I wanted after they receive payment for the bad engine car as well as Ally Financial. I contacted them because it was not even 30 days yet but you all know the buddy buddy system. NOT only did they sale me a car with a bad engine it was ON THE SHOWROOM FLOOR. That’s tells you a lot about that dealership service department which isn’t worth a ***… Also not only while I was getting finance I had my 2012 Optima in the service department getting a remote starter put in and the owner SCOTT made me pay for that ticket for a remote starter I never used. That mean I just renewed his membership at Lake Lanier with my *** money that this dealership just keep taking. This is how KIA MALL OF GEORGIA treats loyal customer. I will never buy another freakin KIA nor have I ever felt so violated in my life. Now this is the STORY LINE BREAKER … After I reported them to the Corporate Office and the Better Business Bureau they start treating me even worst like I did something wrong. WAKE UP KIA MALL OF GEORGIA you are in the wrong and then here is the FINAL FINALE to this story they BAN me from this DEALERSHIP. Yes.. Because they must have thought I was from Ferguson, MO like I don’t have any rights as to what I wanted. They ban me from the dealership because I order another remote starter for the 2014 Optima and they was supposed to charge me what the Dealership paid for the remote starter. Of course they LIED again and said it was only $15 cheaper. Then the corporate office of KIA stated it was a private matter when they were all in the business with the bad engine situation. KIA needs to go out of business they have bad business sense and don’t give a *** about you. Back to the remote starter in which I have been calling for 2 weeks in a row and they told me I can come in and get it installed even though I always get bad service from them. When I arrived my name was on the box but nobody was there to install it. I got upset then the owner SCOTT finally got some balls to say something to me after the engine ordeal. He never said anything to me but he had the nerve to say I am BAN because I was making disturbance in the dealership. There was no disturbance at all and I asked him to point out who said it. He couldn’t because it never happen only his employee lied because they don’t want me coming up. They feel that I shouldn’t be upset you practically screwed me with the bad engine deal and now the remote starter. They think that I should be smiling and sending them Christmas Cards. *** NO….!!!!! They never asked me what I wanted to do with my money it seems like they stole money from me with this 2014 Optima car issues. Then after that Scott had the nerve to get off his plush leather chair in his office and the first word was that I am BAN. I told him that I paid $140 extra for 4 years’ worth of oil changes that the dealership refuse to give me my money back so I can go to another dealership. “MONEY HUNGRY” I guess his membership at Lake Lanier was paid UP because he refunded my money. GOOD…. I finally won a battle with them for $140 dollar again if I wanted to purchase a used $40,000 car it wouldn’t never been a KIA it would have been a QUALITY BMW, LEXUS, or MERCEDES BENZ. GOOD RIDDANCE …
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ID
#528351 Review #528351 is a subjective opinion of poster.
Location
Buford, Georgia
Reason of review
Damaged or defective
Loss
$41
Preferred solution
Full refund

Mall of Georgia Kia

Bottom line, these folks are the poster dealership for "the bait and switch" game. They had a deal advertised as an online special which appeared to be great. My husband and I went in planning on asking about this deal so we did. They took us over to a car and said this is the car. We drove it, we loved it , we planned on purchasing it. After spending at least an hour and a half of collecting our info. He came back and told us that the car that was advertised was a used car and it wasn't currently on the lot. So the car we fell in love with was about 8,000 over the advertised deal. Not professional, not helpful, therefore we are not buying a kia!!!
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2 comments
#592828

also, because of one experience that is no reason not to buy a KIA vehicle at all. your better off anyway, go lease a 2013 malibu its an awesome vehicle and they lease for very cheap right now. less than 200/mo with nothing due @ signing

#542116

You asked to drive a Kia "Model Whatever" and he showed you a Kia "Model Whatever". Once you decided that was the model you wanted (because they are literally all exactly the same).

The salesman gave you several options. YOU then had the choice between a cheaper used version and a new one that would obviously cost more.

$8000 is WAY more than "a great deal". The pricing is so different, any normal person wouldn't even think the new car would be that cheap.

There was no reason for you to believe that the new car was $8000 cheaper than anywhere else.

A simple 30 second internet search OR by simply reading the entire Ad, you could have known this. But you choose to be ignorant.

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ID
#344906 Review #344906 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Ignorant, deceitful sales force and rude, unconcerned management

Had multiple issues. I was first assisted by Ricardo who seemed pretty clueless. Justin then jumped in and helped show me some minivans. He told me they had a bunch of used Sedonas come in recently because they were all loaners to Kia executives. I later found out on a carfax report that the vehicle I purchased was a rental vehicle from Colorado. It had been rented 10 times. The floor manager offered more than $1k less than blue book (trade-in) value for my trade in, and he couldn't really explain why he was offering that figure. After 3 rounds of negotiations, I got him to give me an additional $1k. During the purchase process, I had to run home to get additional paperwork because we were putting the van in my wife's name and she couldn't be with me that day. They let me take the van to do it. I discovered a tail light had a piece missing and was cracked (it was hard to see). I brought up the issue with Ricardo who agreed to speak to the manager. They did eventually send me a replacement. I also mentioned there was no owners manual in the van and the side view mirror was damaged on the outside edge (it was obvious someone scraped it up against a wall). Ricardo said "oh, sure we'll take care of it - I'll speak with the manager tomorrow about also sending you those things" (I offered to replace the part myself to avoid driving back and waiting). A week went by and I hadn't heard back, so I called and spoke with Justin who said I had to speak with Ted Sykes, manager of used car sales. I left a message for Ted. Never heard back. Left another message, didn't hear back. Left 4 messages. My wife called and got in touch with Ted, explained the situation, and he said "we couldn't have promised you these items", and "Ricardo no longer works here". We escalated to the GM of the dealership who was very rude and basically told us the same thing. He went so far as to say - "we sent you a $500 tail light replacement, we thought that would make you happy. There's nothing else I can do for you". Umm - that tail light cover wasn't $500 - maybe $30 tops. We're right now trying to get in touch with the owner of Kia Mall of Georgia. ..but I have little hope anything will ever be done. This didn't have to be a big deal - they could have been up front in telling me the origin of the vehicle and provided the cheap replacement part to me (after all I had just bought a $14k car from them) and I would have provided them a glowing review. I would tell anyone considering buying a vehicle from them to reconsider, and steer clear of Kia mall of Georgia.
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2 comments
#250294

Not that I have much to say for the dealer, but yeah.... Tail light assemblies really are extremely expensive now days and do sell for hundreds of dollars, not 30.

That's why there's a big boom in the home biz of polishing headlight assemblies as well....

They're hundreds of dollars too.

Always do a walk around when you buy a car at delivery and put everything you see in the "we owe" statement. Then you're covered and saved all this drama.

#134715

If you are still looking for the "Owner", look left up Hwy 20 to the Dodge dealership ...

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ID
#111836 Review #111836 is a subjective opinion of poster.
Location
Canton, Georgia

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