Dear KIA, What kind of service are you? A couple of months ago we started hearing strange noises, while breaking, beneath the driver seat in our car (kia Niro 2017). We took a car to your dealer KIA Downtown Los Angeles (Address: 1945 S Figueroa St, Los Angeles, CA 90007) for check in. They hold it for two days (!) and after that returned it back to us and told us they did not find anything wrong with the car, that everything is fine. (I am attaching a copy of Inspection Invoice they gave me) The sound did not disappear. We took the car again to the dealer service center and took one of your workers on the ride with us. He heard the noise and told us this is totally fine, that is how it is supposed to be, and all the models of this car has that noise. So we had nothing to do but just continue driving a car with that. But after awhile it started to be really disturbing to drive it with that noise, as it was clearly CLEARLY a sound of some object going back and force while accelerating or braking. We started to think that might be a bolt or something like that. So we took a car for the third time to the service! And only then they told us that they had to take the front seat off and some panels to get inside the car. And inside they found a CHAPSTICK. Service explained that the chapstick might got inside the car through the AC hole under the front seat. They put the bill in front of me for $375 (!) and told us that this is not a warranty case. That this is an issue not related to the car, but an outside object. I totally disagree with that! What do you mean this is not an issue related to the car? Your car has *** in it where everything can go inside! I never heard anything like this! Am I supposed to carry inside the car only myself? This is ridiculous. This is clearly a manufacturing defect (maybe a flaw in design?). And it is not only about the money and time spent to fix that, this is about safety issue! What if it went under the breaking pedal? We could get into an accident, we could kill someone! And because of your service, you made us continue driving like this for three months! What if other objects will go in the same hole again? Am I not supposed to carry now anything inside? Am I supposed every time something goes inside go to the service and fix it for $400? I have complained to the dealer service that I am not going to pay for that as this is totally not my fault and the warranty should pay for that. But the workers of the dealer service couldn’t give me an answer, so the next day I called the number on the card at 9:50am but didn’t get a manager, only a reception lady again, I asked her when the manager is going to be and she told me that he is back and force between two places and she did not know when he will be back, so she took my name and phone number and ensured me that as soon as he will appear there he will give me a call. I waited till 12pm but still didn’t get any call back, I called them again and again at 3pm and than again at 4pm, all this times the reception was saying to me that “manager is not here” “manager is busy". When I came in one hour, guess what? The manager was not there! I had to deal with the guy named Peter, who did help me a lot, as he finally get in contact with the manager on the phone and after a long and nervous complaining they agreed to take the cost of the repair to $150, (invoice also included) and I was forced to pay that as I needed my car, and they wouldn’t release it. I am still convinced this is totally not our fault for the manufacturing defects that your car has, so I would like to get a refund for that! Had to mention also that we had to wait around an hour after that to get my car released as they simply couldn’t find it on the site! What an unprofessionalism! All this information I sent to their website complaint form. After two of no response (even e-mail confirmation wasn't worked!), I gave them a call and they told me in their company no one even looks at my mine complaint. I asked them to give me an official response to my complaint by e-mail and they told me, this is not their business to take care of that type of complaints. They just kicked me out! I strongly do not recommend to have any business with KIA at all. Terrible experience with the car and with the customer service.