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3 months haven't heard anything about my car and I'm paying a car that I don't even drive at the moment

Kia Downtown Los Angeles - 3 months haven't heard anything about my car and I'm paying a car that I don't even drive at the moment
Kia Downtown Los Angeles - 3 months haven't heard anything about my car and I'm paying a car that I don't even drive at the moment
It's been 3 month now and I've been calling my mechanic his name is Manuel Villamontes and he hasn't responded to my called or text messages at this point im pissed off because Im paying for car that I don't have in my possession Plus I've been trying to get a hd of the manager and they seem to be very busy because they too haven't called me expected for one time but I was at work and wasn't able to answer called back after work and to my surprise no answer or call back at this point i just gave up and found this web site and hopefully you guys can called them on my behalf my phone is (503)902-**** and the name that the Kia of downtown Los Angeles has registered is my wife name Ana Sanchez

User's recommendation: Don't go near the Downtown Los Angeles Kia Service they suck.

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ID
#2940326 Review #2940326 is a subjective opinion of poster.
Loss
$10000
Preferred solution
Have them resolved this issue and have them bring my car directly to my house because I live in Oregon and my car is in California
New Reviewer

NEW OWNER NOT HONORING LIFETIME FREE OIL CHANGES

Since the purchase of my vehicle, I have been getting my car serviced, timely, at the Kia Downtown Los Angeles Service Department. However, when I took my car in for a routine oil change this past Monday, April 30, 2018, the service representative informed me that my oil changes would no longer be free because the "new owner" claimed that it was not in his financial well-being to continue to honor this complimentary service. Furthermore, the sales representative stated that because the promotion was only a certificate provided at sale, and not outlined in vehicle owner's contract, the company did not have to honor it. Now I'm not an attorney, but I do understand liability and terms and conditions of contracts, so I'm not going to argue that point. However, in terms of CUSTOMER SERVICE, I am extremely disappointed with the service I received. I did NOT receive a courtesy call that the "Lifetime Free Oil Change" service that was promised with the purchase of my vehicle is VOID. Had I been made aware of this, I would not have taken my vehicle to Kia Downtown Los Angeles for service!!!! This location is not convenient for me to get to!!! Before the service representative informed me about this, he had suggested I get the recommended 30,000 Mile Maintenance, in which I had agreed to do that same day. After I learned that my oil changes would no longer be complimentary, I declined service! Not only will I not return to Kia Downtown Los Angeles Service Department, I will not be having my vehicle services and ANY Kia dealerships. I will not consider trading-in my car for a new Kia. I will not recommend Kia to anyone looking to purchase or lease a vehicle as well. This might not mean anything to you, as I am only one person. However, keep in mind, I only considered purchasing a Kia in the first place, because my mother has a Kia and was pleased with the vehicle and the service she received. I'm saying this to say, customer opinions, recommendations and complaints DO IMPACT YOUR BUSINESS!!!
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ID
#1247979 Review #1247979 is a subjective opinion of poster.
Service
Kia Downtown Los Angeles Oil Change
Cons
  • Poor service and poor quality
Reason of review
Poor customer service
Preferred solution
Free Oil Changes as promised with vehicle purchase

What kind of service are you?

Kia Downtown Los Angeles - What kind of service are you?
Kia Downtown Los Angeles - What kind of service are you?
Dear KIA, What kind of service are you? A couple of months ago we started hearing strange noises, while breaking, beneath the driver seat in our car (kia Niro 2017). We took a car to your dealer KIA Downtown Los Angeles (Address: 1945 S Figueroa St, Los Angeles, CA 90007) for check in. They hold it for two days (!) and after that returned it back to us and told us they did not find anything wrong with the car, that everything is fine. (I am attaching a copy of Inspection Invoice they gave me) The sound did not disappear. We took the car again to the dealer service center and took one of your workers on the ride with us. He heard the noise and told us this is totally fine, that is how it is supposed to be, and all the models of this car has that noise. So we had nothing to do but just continue driving a car with that. But after awhile it started to be really disturbing to drive it with that noise, as it was clearly CLEARLY a sound of some object going back and force while accelerating or braking. We started to think that might be a bolt or something like that. So we took a car for the third time to the service! And only then they told us that they had to take the front seat off and some panels to get inside the car. And inside they found a CHAPSTICK. Service explained that the chapstick might got inside the car through the AC hole under the front seat. They put the bill in front of me for $375 (!) and told us that this is not a warranty case. That this is an issue not related to the car, but an outside object. I totally disagree with that! What do you mean this is not an issue related to the car? Your car has *** in it where everything can go inside! I never heard anything like this! Am I supposed to carry inside the car only myself? This is ridiculous. This is clearly a manufacturing defect (maybe a flaw in design?). And it is not only about the money and time spent to fix that, this is about safety issue! What if it went under the breaking pedal? We could get into an accident, we could kill someone! And because of your service, you made us continue driving like this for three months! What if other objects will go in the same hole again? Am I not supposed to carry now anything inside? Am I supposed every time something goes inside go to the service and fix it for $400? I have complained to the dealer service that I am not going to pay for that as this is totally not my fault and the warranty should pay for that. But the workers of the dealer service couldn’t give me an answer, so the next day I called the number on the card at 9:50am but didn’t get a manager, only a reception lady again, I asked her when the manager is going to be and she told me that he is back and force between two places and she did not know when he will be back, so she took my name and phone number and ensured me that as soon as he will appear there he will give me a call. I waited till 12pm but still didn’t get any call back, I called them again and again at 3pm and than again at 4pm, all this times the reception was saying to me that “manager is not here” “manager is busy". When I came in one hour, guess what? The manager was not there! I had to deal with the guy named Peter, who did help me a lot, as he finally get in contact with the manager on the phone and after a long and nervous complaining they agreed to take the cost of the repair to $150, (invoice also included) and I was forced to pay that as I needed my car, and they wouldn’t release it. I am still convinced this is totally not our fault for the manufacturing defects that your car has, so I would like to get a refund for that! Had to mention also that we had to wait around an hour after that to get my car released as they simply couldn’t find it on the site! What an unprofessionalism! All this information I sent to their website complaint form. After two of no response (even e-mail confirmation wasn't worked!), I gave them a call and they told me in their company no one even looks at my mine complaint. I asked them to give me an official response to my complaint by e-mail and they told me, this is not their business to take care of that type of complaints. They just kicked me out! I strongly do not recommend to have any business with KIA at all. Terrible experience with the car and with the customer service.
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1 comment
#1460684

Your complaint is far too long to read in its entirety , but if it was your Chapstick, it was your fault...also, please remember that the stopping mechanism is properly spelled "brake" ; "break" means failure or time off from work and school.

ID
#1230363 Review #1230363 is a subjective opinion of poster.
Service
Kia Downtown Los Angeles Car Repair
Reason of review
Problems with payment
New Reviewer

Kia 2015 Review

We i received my renewal for registration the mileage was incorrect and the amount was high due to the mileage.
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ID
#892745 Review #892745 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Poor customer service

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