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Keystone Window Reviews
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Keystone Window Reviews
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Verified Reviewer New ReviewerMissing Window - pointed finger at installers - no help from Keystone
I ordered 3 windows and a sliding glass door for a side room with the thought I would do the rest of the house once this room was complete - no way is that happening. Due to the pandemic the windows would take a few months to arrive. I get it. I get a call on a...
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ID
Location
Tredyffrin, Pennsylvania
Pros
- Installers are awesome
Loss
$2500
Preferred solution
Deliver product or service ordered
New Reviewer
Defective sliding patio door
need someone at keystone to please contact me to the phone number i left on VM. the issue is a defective sliding patio door i want replaced by keystone. Juan
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5 comments
PissedConsumer2043669
#2043669
wrong keystone. we r in Pa.
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ID
Location
Saint Augustine, Florida
Reason of review
Damaged or defective
Keystone Window of Philadelphia (Hatfield, PA)
Incompetence does not even begin to describe these *** (owners and especially the installer). Keystone Window of Philadelphia (Hatfield, PA) should NOT be one your list of places to get a referral from and certainly do not have the perform an "work" for you. Avoid Keystone Window of Philadelphia (Hatfield, PA) at all costs. Don't get suckered in by their pricing or "commitment to quality work", shop around and find a reputable and knowledgeable window and door installation company. A quick Google search will help you find a company that actually knows what they are doing. inability failure flaw imperfection incompetence incompetency ineptitude ineptness
1 comment
ID
Location
Philadelphia, Pennsylvania
Reason of review
Poor customer service
They've been great !!!!!!
The New Director at Keystone is wonderful, He has treated our people with the respect people desreve. John has been an asset to the company, while it is a compliment even under normal circumstances, he has brought the company back from the brink to a company well worth dealing with and might i go as far as recommending dealing with him and his staff. Payment has been on time if not early and pleasureable, due to his understanding and ability to rectify problems quickly. he will no doubt take the company to the next level and well beyond unlike the management Bob (the has been , manager in the past) has been able to do. Keep on doing what you do John !!!! Thanks for all your help and understanding of how things work in the real world. No doubt this guy truly knows his stuff.
1 comment
ID
Location
Berwick, Pennsylvania
New Reviewer
Keystone Windows, Rob Mato's New Scam
STAY AWAY FROM THIS COMPANY. In 2010, Rob Mato came to our house as the owner and salesman for Window World of Philadelphia. He gave us the same pitch he has on his new website that as the owner he could personally guarentee the product and the work. We purchased windows, siding, and doors from him. In March 2012, a piece of our siding blew off the house. When i contacted him, he told me he lost his Widow World franchise (Now I Can See Why) and that he was not responsible for any warranty. I reminded him that he said he personally guarenteed his products and work, and since he had a new window company he should honor his word. He told to contact the new locale Window World, "Window World of the Tri State Area" and gave me their phone number off the top of his head. (How strange that he knew the number) I contacted them and spoke to the manager, Mr. Connelly. I explained my situation to him and he told me that Window World would honor all product warranties but installation warranties with Window World have always been for 1 year. Some how he sensed my frustration and offered to have someone come to my home and put my siding back on the house. I am now telling everyone I know to use Window World, and telling them to stay away from Keystone Windows. Keystone new motto is "TRUST BUILT INTO EVERY JOB" You can trust that they will take your money and pass the buck to the next company to warranty their jobs after they close down. and open another company in a few years.
11 comments
ID
Location
Eatontown, New Jersey
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Keystone Window
As the owner of Keystone Window, we prefer not to comment from such criticism by a jealous competitor. This industry is full of these kinds of people and companies.
A real customer complaint would post their name and address so we could correct any issues.
Believe maybe 50% of what u read from these unaudited sites. Thank you, Rob Mato