Keystone RV
Reviews and Complaints
Keystone Rv Rv Review
2005 Keystone Rv - Montana 3725rl Rv Review from Farmington, Michigan
- Poor construction
Bad service, poorly built units.
Preferred solution: better service and see why they used cheap chacking to repair my unit the first two times, and help fixxing the damage.
Keystone Rv - Repair Review from Houston, Texas
Keystone Rv Rv Review from Columbus, Michigan
As of Monday, June 6, 2016, we are starting week #11 it has been in for service. Last fall it was in for 6 weeks, with Keystone arguing it was the fault of an outside vendor.
Come to find out, the wiring in the walls, FROM THE FACTORY was wrong! Not only the wrong...
sending 3 new control units and 3 new remotes, our dealer & a rep from Lippert discovered inside the wall wiring was wrong. Not even the correct wiring or connections. Wrong right from the factory. Now it's back at our dealer for 5 weeks and we were told yesterday that the frame on our coach is bowed.
WTF. We paid 80k for this thing. The MSRP is $115,000. Many other things wrong with it.
Lights that won't work, the Beaufloor is screwed up, the slide ripped the carpet out of the floor, satellite connection won't work, etc. May 4 we had it 1 year. The comment has been made we might have to unload it and have them drag it back to Indiana. NOT GOING TO HAPPEN.
If it goes back to the factory they're buying it back! If the owner at our RV center can't straighten this out, I guess we will have to retain an attorney.
- Keystone customer service is awful
2015 Keystone Rv - Outback Diamond Edition 296frs Rv Review from Fairplay, Colorado
1st trip TV Antenna fell off of top of camper because of improper factory installation per service Dept at dealer, next trip out the shades and curtains and trim around it all fell off of wall and ceiling in dining slide out before we were half way to campground, black water tank valve leaks and is very hard to operate and gear drive stripped on closet slideout while traveling on a road trip and no one stocked the part or offered help. ...
This is a 2015 OUTBACK Diamond edition 296FRS and you don't want to know my rating..several other aggravating things but too many to list.
We traded a 2006 Crossroad Cruiser that we loved, but wanted a new Rv for retirement plans!! Still kicking myself!!
Poor Quality RV with No Warranty Support
- Layout and floor plan of the rv
- Making 3 payments on an rv that was always stuck waiting parts
- Hvac systems did not work
- Paying for a campground when the rv was in the shop all summer
WE WILL NEVER BUY A KEYSTONE RV AGAIN
- Poor craftsmanship
- Not standing behind their product
- Poor quality
2015 Keystone Rv - Raptor 300mp Rv Review from Houston, Texas
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Verified Reviewer | Anaheim, California2015 Keystone Montana 305RL
Preferred solution: Let the company propose a solution
Slide out floors keystone cougar
- Company does not stand behind its products
- Poor design
Preferred solution: Let the company propose a solution
Front panel Delaminating 2012 Cougar Travel Trailer
I contacted the dealer where we bought our Cougar and showed him pictures of the delaminating that is taking place on the front Panel. He said that Keystone is aware of the delamination and unfortunatley off warranty.
Just like that he said nothing he can do under warranty and quoted me $1700. I sent three requests to Keystone with my COntact info, pics of the problem and a narrative of what has happened. That was 2 weeks ago and no reply or contact. DO NOT BUY A KEYSTONE!!!!!
Terrible product and worst yet terrible customer service.
I have kept this trailer under an all weather cover and away from the sun. Never could have imagined that within 3 years I would have to deal with this.
- Poor quality control
Preferred solution: Let the company propose a solution
Montana
- Layout of the camper
- Warranty
Preferred solution: Full refund
2016 Keystone Rv - Sprinter Rv Review from Lancaster, Texas
I bought a 2016 Keystone Sprinter 319MKS, I paid cash and it was purchased June 2016 from Holiday World in Mesquite, TX. Im sure you do not have alot of people that pay cash for a RV. Im really disappointed because I did pay cash, and wasnt offered anything for doing so. They could of thrown in a extended warranty or that spray for the outside to protect from weather conditions. Really disappointed. Also this is my home. I live in our RV and I have some little issues that need addressed but for us to disconnet from everything and the cable dish to take it in for repairs is going to be a pain. I have a cat, and no where to put her.. Just really disappointed in the dealer where we bought this. Your Keystone Sprinter company should offer their customers something for paying cash.
My email address is
sharbearhun@***.com
Sharon Stask
Keystone Rv - Rv Repair Review
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Oh my........June 5 and we STILL don't have our coach back! Little by little the parts are dribbling in. Keystone is certainly in no hurry to complete this mess.....
I wish you guys luck, ours is wired for the remote but apparently somebody "forgot" to install it and there is no proof its supposed to have it, except the dealer claimed it was until delivery day.