jason b Yvo

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Buyer beware of stolen vehicles

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Buyer beware. Back in 2021 I found what I thought was a nice F250 Lariat at keystone Ford so I inquired about it. The truck only had 17,000 miles on it at the time and was in very nice condition. Made a deal and bought the truck using Frank Blood as my salesman. I felt that I was buying at a reputable dealer that wouldn't try to hide things, and not to mention, the same dealer we use at my part time job for buying vehicles through, wrong. Fast forward about 2 years later, I see another truck that catches my eye so I inquire about it. That dealer comes back with a lower trade value than I ever expected so I questioned why. He says do you know that your truck was stolen before? Obviously I didn't and now I'm pissed. This happened twice cause I seen another truck and inquired about it and same exact scenario. I then contact keystone about the issue. I received 2 different replies from the dealership, one stating that should've been brought to my attention at settlement and I replied I can assure you I would've never bought the truck if it was and the second thing I was told by my salesman is we never give out that info, it's on our website. Wtf, if it's on your website and so is the price why did I need a salesman, I thought they were there to tell the buyer about the vehicle. I'm then put into contact with the manager Clint Castellar that listens to my issue and seemed very understanding and tells me this should never have happened and he's going to do something to make it right and he'll call me back Monday of the following week. Monday comes around no call, Tuesday comes, no call wednesday I make 2 calls back and leave a message and get no call back (wow you're doing great at helping the situation). I then send an email after another 2-3 days of no reply I send a semi nasty email asking for a reply. I get some Bs reply that they are looking but not having any luck at finding anything. Fast forward 4 months later still waiting and can't even get a reply by email. Terrible customer service when they're the ones that "assured" me they understood and were going to do something. I don't like to let bad reviews but when someone says they'll help then can't even have the decency to reply to emails or phone calls because they know they did wrong, it's highly frustrating.
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Loss:
$8
Pros:
  • Are good at hiding things to make a sale
Cons:
  • Customer service

Preferred solution: Another comparable vehicle that doesn't have stolen on the history report

User's recommendation: Find a dealer that cares

Anonymous
map-marker Rochester, New York

2008 Ford Mustang Car Review

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I just got a mustang from them and i drove it back to ny. Its been nothing but a headache. With check engine lights. They told me its my problem not theres. Im up to $1,500 in repairs. I would never advise anyone to go here
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Reason of review:
Bad quality
Anonymous
map-marker Chambersburg, Pennsylvania

Ford 500 Returned From Service Dept Still Damaged!

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I brought our car to them three times and each time the vehicle was in fact damaged by the Technicians during the "Trouble-Shooting", process. Our Warranty Co was billed for thousands of dollars and our co-payments were in the hundreds! Only to get the car back still disabled and with many unnecessary new parts! Outlandish! I brought the car to a truly qualified Ford Service Center in Marion, PA at which time they found and repaired the car correctly in under a half an hour! Beware of Big Fancy "New"-Dealerships and smiling, beady-eyed employees claiming to be Qualified Service Technicians.
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Loss:
$1500
Pros:
  • New facility
Cons:
  • Dishonest service technicians
  • Paying for damages caused by ford
Reason of review:
Paid for repair not received

Preferred solution: Full refund

Shaquilla Jrs
map-marker Martinsburg, West Virginia

2006 ford exployer was totalled on carfax report

was going to refianice my exployer and found out that keystone ford in chambersburg sister company of keystone ford that was in greencastle pa at the time was selling me a exployer that was driven as demo and was told nothing at the time that the suv was claim a total lose for thiefed but was never told when i spent 32,000.00 for the what iwas told a demo vehicle it just shows to me how dishonest this dealer ship is i would never recommend this dealership to my friends when u realize that there is know way i would have purchase the suv i feel that they r just crooks and what made matters worse found out it was bought at action and sold to me the bank would not loan the money because a 22,000.00 vehicle was not worth 8000.00 so who is to say what other things they r doing to customers wow what a wake up call found this out through car fax my bank supplied me with so protect urself trust no one zx7rsuperman@***.net
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Loss:
$20000

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