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New Reviewer

Activate my card

I couldn't activate my card l call 30 times I hate the roboot voice person. This card is tremble and the service i rate it zero stars

User's recommendation: Change the voice in the beginning to push one.

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ID
#3970414 Review #3970414 is a subjective opinion of poster.

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New Reviewer

Endless loop of poor processes and excuses.

I have been trying to remove my wife from our account so she can open her own now. Her credit is now very good and it is tie for her to do this. I have had nothing but difficulty from the process of Key Bank. I cannot blame the people (all but 1) for the issue. I live...
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ID
#3928428 Review #3928428 is a subjective opinion of poster.
Location
Grand Island, New York
Service
Key Bank Usa Banking Service
Pros
  • Ppeople are friendly
Cons
  • Need to be friendly due to the policies
Loss
$60
Preferred solution
Just take care of the simple request, and stop hiding behind antiquated policies.

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New Reviewer

Holding state issued government checks.

I have had an account with this raggedy bank for going on 4 years. I recently deposited 2 checks for 450.00 a piece that our governor sent out to the kids in the state. I deposited one and funds were to be released next day. I deposited the other 2 totally different...
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ID
#3883501 Review #3883501 is a subjective opinion of poster.
Product
Key Bank Usa Account
Pros
  • No pros do yourself a favor and go somewhere else
Cons
  • Entire company
Preferred solution
MY INFLATION CHECKS INHELD and the negative 39 dollar charge to the account

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New Reviewer

Overdraft Fee’s

Hi KeyBank Support Team - I noticed several fees on my KeyBank account that I would like to ask for a refund on. I have been a loyal customer of KeyBank and hope to continue, but these fees are becoming really frustrating... Especially when there are now so many...
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ID
#3752991 Review #3752991 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$1380
Preferred solution
Full refund

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New Reviewer

KTT demand

Hello I m Milena from Switzerland I m looking for a bank in Europe who can make a KTT transfert Is your bank can receive KTT transfert ? Please contact me ASAP on WhatsApp at 0041 7* *** ** ** or by email perrinmilena@***.com
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ID
#3680403 Review #3680403 is a subjective opinion of poster.
Cons
  • Vvv
Preferred solution
Let the company propose a solution

When will you return the $1,000 to my account from a cancelled check? 226002

I do not want to risk using a string of expletives trying to contact you. I was doing business with a very nice person in Wakeman, Ohio, Carol_Ann_Costello@***.com. However, I'm getting no response. MY QUESTION IS THIS: I HAVE CANCELLED A CHECK FOR $1,000 TO MY SON,...
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ID
#3576880 Review #3576880 is a subjective opinion of poster.
Location
Kalaki Tbilisi, Kalaki Tbilisi

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New Reviewer

Highly dissatisfied customer service

I needed to update new banking information for auto payment. The option wasn't available online so I went to a branch at Lecount place, New Rochelle, NY. First a customer service rep tried to help but held it for two weeks without any resolution so a branch manager...
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ID
#3559735 Review #3559735 is a subjective opinion of poster.
Location
New Rochelle, New York
Loss
$70
Preferred solution
I would like new banking information to be updated asap for next payment!

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Verified Reviewer
New Reviewer

Never received my card

Keybank - Never received my card
My husband been calling literally since he first filed for unemployment back in November. Finally decided in December to see why the card wasnt being sent. Claimed they sent it November 7th yet that is a lie because we checked high and low for it and found it impossible to miss. Now moved to another state had to do a change of address etc and STILL no card!...February we kept calling and they kept giving us the run around claiming we have to send documentation of address change...sent the appropriate documents and finally got a email February 21 saying it has been approved and to expect a card in 7-10...you think it has arrived?NO called them on March 8 AGAIN for them to fed us bs about never sending us an email saying they sent out another card..but HOW would we have an PPD.Documentation email being sent to us saying it has been approved? I read the letter to the agent and everything. She sounded so oblivious and claimed that it was denied. Again how?! How would a company back track and deny something they approved and sent a email on? Illinois need to find a better unemployment company to partner with because they are the WORST! now we are scrambling and running out of savings because they dropped the ball!

User's recommendation: I would NEVER recommend this bank EVER.

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ID
#2450440 Review #2450440 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Deliver product or service ordered

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