Great job

Just a footnote to give fair justice to Kessler Plumbing...Had a well known plumber out for what we thought was a toilet leak........He went in the crawl space and there was no leak...Once back upstairs he marveled at the very nice plumbing we have...saying with the quality we should not have any problems for a long time to come. Kessler Plumbing .
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Greg Kissler Plumbing did a great plumbing job with gravity flow and water pipe change out.....Thanks for your service and patience . I have to write 25 words and I have said the important word already.

Jourdin Elu
map-marker Summerville, South Carolina

Resolved: Sewage Line Instalation

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Updated by user Jul 30, 2016

In my complaint I will add that the staff, the actual quality of the installation of this project was above expectation. Punctual and mannerisms of staff and Mr. Kissler meet with approval....This complaint deals solely with the CLEAN-UP process only........

Updated by user Mar 26, 2016

What happened here is going to take a long time to get was all unnecessary and avoidable.

Updated by user Mar 26, 2016

This is consider resolved as in a goodwill status only.

Original review Mar 10, 2016
We had contracted with Gregg Kessler of Kessler Plumbing to install a sewage line for hook-up to city sewage service. Like in most contract work there is the agreement and signing, the beginning, the actual performance of the job and then the clean-up. Our project cost was $3,400 dollars total which was to cover all of the above components. It began on Monday Jan. 18, 2016. The job became a mess of wet dirty slurry with each backhoe bucket dig. The backhoe would slip and slide and dig deep into the dirt making big tracks . It became impossible to complete the job with all the wet condition on that day. Two separate yellow caution tapes were strung over the two clean-out boxes to warn of the danger that existed and an agreement for us to purchase a lot of dirt (what happened to the pre-construction dirt?) which Gregg Kessler would send his men back out to clean up the messed up yard. Four days later Gregg Kessler decided he did not want to clean-up the mess. Told us to pay neighborhood teenagers to do it or hire a professional landscaper because they would be cheaper that him. As it turned out Gregg Kessler wanted us to pay him an additional $100 dollars an hour (We had already paid him the $3,400 dollars agreed on) to come back out and put the yard back to its original condition. Claiming he wasn't a landscaper . Somewhere the clean-up turned into landscaping ? All the time we were not able to use our property and those two very dangerous holes stood filled with water...It was scary ... It was a traumatic experience to say the less making our days full of 'what do we do' and 'who can we go to for help with this'? From Jan. 18 to March 9th , 2016 the threat of a possible personal injury suit lay dormant. We were in tears with each rain day as that would delay the clean-up which looked so ugly. Finally on Sunday , March 6, 2016 spent sending/ receiving 12 different e-mails I basically let Gregg Kessler know he was to come out or refund us $400 dollars. His greed took on a Jesus meeting reality. This should never had happen. Why did it happen? What did Kessler gain? How often has this company done this? I don't recommend this company on jobs bigger than they are equipped to satisfactory complete in a professional manner. The finish clean-up was not any above better than it was at the begining.
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  • Unfortunate inexperienced
Reason of review:
prolonged period of clean-up after construction and demand more money to clean-up after paying them $3,400 dollars
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