Was told one thing on phone and get there differnet

Called Kernersville Dodge on 11/14/2014 talked to lady in service department.Ask her how much coast to change oil in diesel and how long she said $85.95 and would take thirty min.She said they vac.and wash car or truck,So I made appointment for 11:00am and I got there 11:50 am.Waited and waited.One hour and 10 min go's by.Gentleman ask me if he could help me I said I had appointment and i've been here for 1 1/2 he said oh it takes that long tochange oil in a diesel.I said no,I've had it done before and it doesn't take that long.Finally get truck,well they didn't vac.or wash it.I will nerver go back there again.They are so slow.And want you to do this and this so they can money you to death.
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ID
#557751 Review #557751 is a subjective opinion of poster.
Location
Kernersville, North Carolina
Reason of review
Poor customer service
Preferred solution
Need to train people more better.I own my bussiness and you don't treat people this way cause they pay your salary.Would like a full refund
New Reviewer

Bought New 2014 Jeep Cherokee Limited "Bad Paint work"

My husband bought me this jeep on 6/24/2014 and on 6/29/2014 after we washed it we noticed white spots on hood and fenders, so we call the lender because we know how Kernersville dodge is and they said we could get our trade back and they could void the contract on the new Jeep. So when we got there they refused to do anything for us and pushed us off on the makers to take care of this. So we called the makers Jeep it has been a around ever since. Please buyer beware of these people they are not for you just the sell. We will some way get this taken care of because it is a New jeep and I know and have been told they cannot sell it without a proper fix we have contacted the Attorney General of NC and they are getting involved and I pray this Kernersville Dodge never hurts anyone again.
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ID
#508716 Review #508716 is a subjective opinion of poster.
Location
Greensboro, North Carolina
New Reviewer

Dodge dealer won't make it right nor chrysler

Well, where do I start. We bought a truck from Kernersville Dodge. It was a 3500.00 Dually and paid cash for the truck. We did this in October and we still do not have the title for this vehicle. We have called the dealer and Chrysler several times and each one as told me that the title was mailed. Then I spoke to a manager and she said well we don’t have the title to send you so she didn’t know what the first 3 people were talking about. We think that the dealer had not paid off the truck and they still had a lean on the title. I couldn’t tell you. I have never been lied to so much. In the mean time. We have had the truck in there for at least 5 times for the vibration. It has been to 3 dealerships now and still Chrysler doesn’t want to make it right. Kernersville tried to balance it and then said nothing was wrong. We fussed and fussed until Chrysler sent us to Nichols in Burlington. They did put 2 ties on the front and it was 2 totally different tires then what was on the truck. And they didn’t report even doing that job. We fussed about that and they wouldn’t make it right. So, we go back to Chrysler and tell them that we are going to get an attorney and get the truck returned and get our money back. The next day we get a call and they have made us an appointment for Crown Dodge in Greensboro. I take the truck in there and the service advisor says oh yeah we had one just like this when he worked at another dealer and we had to fight and fight Chrysler before they would change the tires and it is back tires that we have the issue with. So, he called yesterday and said that Chrysler wouldn’t make the tires good and we would have to fight with them. So, I pick it up again today. The other issue was that we had the radio go out and Kernersville ran a test and said to our face that they would change the radio out. We said ok, expecting them to call when they got it in. and we would AGAIN drive 100 miles round trip to get that done. Well, when the Crown Dodge place called Kernersville Dodge to see if they ordered that radio, the guy said oh we already changed that radio out. We knew was a lie. When my husband had talked to them the week before to check on all of this they said that they had no record of getting a radio or that they even tested the radio. They would have to do that again. We had the paperwork where they did it. So, did they do the test or not. We know they didn’t change it out. So, crown ran their own test and yes the radio is bad and they ordered another. So, now I have in my possession a 60,000 dollar truck with no title and mix match tires that can’t be rotated and a radio that goes on and off on it’s own. Hummm, but Kernersville Dodge won’t make it right. But they were all fine when I was getting ready to make that check out. Oh, yeah I didn’t mention that they put the tag under the wrong weight and it was suppose to be a farm tag and it wasn’t. Kernersville dodge did that and didn’t want to make that right either. We were told to pay the taxes on the truck and buy another tag. And guess what? I don’t have a title or registration to get a tag. The temporary tag has run out. The worst experience I have ever had with a car dealer. They suck. And what makes me so mad is that they don’t care. They really could care less if you are a happy customer or not.
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ID
#472716 Review #472716 is a subjective opinion of poster.
Loss
$2000

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