Al S Kbk
map-marker District 1, Tennessee

Improper communication/ bad salesman

I visited 1 of their locations(Summer Ave) on 6/21/18 Angry before they closed permanently, because I was told about a $50 down deal. The salesman didn't inform me until after I got the vehicle & was filling out the paperwork that its a lease. They were very unprofessional & unorganized, And I will be getting out of this lease. Angry Angry
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

They never tell anyone it's a lease vehicle...Terrible Company .I do not advise anyone to purchase a vehicle from this company ,save yourself the harrassment. They are a RIP off...to innocent hardworking people,that's trying to build their credit

Anonymous
map-marker Memphis, Tennessee

Very Very Rude Employees!!!!

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The customer service really sucks every one needs to be retrained or fired and the maybe they will remember how blessed it is to have a job cause it's a lot of people standing in line for a job. They answer the phone without addressing who they are, when you ask for a certain person or department they don't say hold on they just put you on hold. They talk to you like they are talking to there children, and they don't say have a nice day or anything they just hang up in your face. They don't try and explain the situation of the matter or defuse the situation they turn it in to a hollowing match. I don't have a vehicle with them and I never will purchase a vehicle from them or recommend anyone because of what I have witness on more than two occasions. I am a manager and if I ever witness that type of rudeness of anyone to a customer that's keeping you employed we would have a serious problem. That kind of behavior is unacceptable and they have gotten to comfortable and the manager need to do something about that kind of behavior cause I'm sure I am not the only one complaining about this. Very Very
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Reason of review:
Poor customer service
kimbery Rrv
map-marker Memphis, Tennessee

RUNNNNNNNNNNNNN!!!!!!!!

I got a 2011 sanata from the company with 500$ down on mt.moriah . the car was nice on the inside and out but under the hood was a *** disaster ! I was such in a rush to get a car that I just took anything and why tf did I do that! the fat light skin man name will kept flirting ! asking for my friend number and my number the car had no GAS in it ! they told me I had 2 pay additional 150.00 to start insurance ! your payment start 2 weeks later ! I had my car 1 month it started smoking while driving the check engine light was on the battery had dead cells I had 2 get boost offs constantly ! car note was 233.00 every 2 weeks including 123.00 a month insurance ! what a *** rip off ! entirely too high for the piece of *** car I received !
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Loss:
$1300
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Bad place to buy a vehicle

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Vehhicles there aint *** they like to get over on people get behind and they will repo your vehicle and try to sue u through the court. As to mention dont be a day late they will turn your vehicle off
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Reason of review:
Bad quality
Anonymous
map-marker Memphis, Tennessee

Car issues in nasty attiudes when u call trying to resolve a issue

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I wouldn't recommend anyone buying a car from keras, The customer services is really bad, they don't care about there customers at all. My car is a lease car, which they did not tell me everything up front. The cars are lemons in have so many problems. I have had problem after problem in which they claimed they have fixed but eventually they didn't. Furthermore, they go through a company called Cpac, which has very rude workers who will not help you at all but is always willing to get an attitude for no reason. KERAS CAR CENTRAL IN CPAC are the worst companies to deal with. Please avoid them in go somewhere else. $500 down is not a deal if your going to get treated like ***.
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Cons:
  • How the salesmen get over in how rude cpac workers are
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Oil change

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After 3 months all i got was an top off. Smart!
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Reason of review:
Not as described/ advertised
Anonymous

Keras Car Central Sales Representative Review

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I went into the dealership to finnally meet with the sales person.I get everything now I test drive and let you test drive ounce they approve you.I get this onTuesday and already have problems.I take it back and the sales person made some very disrespectful comments which were uncalled for.Needless to say its all not worth it.Never go here waste your time and money.
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Reason of review:
Poor customer service

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