Keras Car Central
Keras Car Central Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative customer sentiment: frequent requests for refund, Keras Car Central reviews cite poor customer service, high price levels, undisclosed lease terms and recurring vehicle defects.
Positive Feedback
Some customers noted cars looked fine cosmetically on delivery and initial offers seemed appealing, but these positives were often reversed by follow-up problems.
Negative Feedback / Risk Areas
- Repeated complaints about rude, unprofessional staff and poor phone support.
- Undisclosed lease terms and surprise billing or insurance charges.
- Frequent mechanical problems shortly after purchase and reports of repossession threats.
- High price level and dissatisfaction with discounts and special offers.
- Many customers seek refunds and escalate Keras Car Central customer complaints.
Key Takeaways for Future Customers
- Confirm lease versus purchase in writing before signing and inspect the vehicle thoroughly.
- Document all charges and ask for clear breakdowns to avoid surprise billing.
- Consider third-party inspection and payment protections given reported defects.
- Be prepared to request a refund if issues arise and research online reviews first.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative customer sentiment: frequent requests for refund, Keras Car Central reviews cite poor customer service, high price levels, undisclosed lease terms and recurring vehicle defects.
Positive Feedback
Some customers noted cars looked fine cosmetically on delivery and initial offers seemed appealing, but these positives were often reversed by follow-up problems.
Negative Feedback / Risk Areas
- Repeated complaints about rude, unprofessional staff and poor phone support.
- Undisclosed lease terms and surprise billing or insurance charges.
- Frequent mechanical problems shortly after purchase and reports of repossession threats.
- High price level and dissatisfaction with discounts and special offers.
- Many customers seek refunds and escalate Keras Car Central customer complaints.
Key Takeaways for Future Customers
- Confirm lease versus purchase in writing before signing and inspect the vehicle thoroughly.
- Document all charges and ask for clear breakdowns to avoid surprise billing.
- Consider third-party inspection and payment protections given reported defects.
- Be prepared to request a refund if issues arise and research online reviews first.
Turn one complaint into a collective action
District 1, Tennessee
Improper communication/ bad salesman
- - Visited Summer Ave location on 6/21/18 before it closed permanently.
- - Learned after getting the vehicle it's a lease, despite a $50 down deal.
I visited 1 of their locations(Summer Ave) on 6/21/18 
before they closed permanently, because I was told about a $50 down deal.
The salesman didn't inform me until after I got the vehicle & was filling out the paperwork that its a lease.
They were very unprofessional & unorganized, And I will be getting out of this lease.
Preferred solution: Full refund
Memphis, Tennessee
Very Very Rude Employees!!!!
- - Customer service is poor and needs retraining.
- - I wouldn't buy or recommend due to these experiences; calls aren't identified and they hang up.
The customer service really sucks every one needs to be retrained or fired and the maybe they will remember how blessed it is to have a job cause it's a lot of people standing in line for a job. They answer the phone without addressing who they are, when you ask for a certain person or department they don't say hold on they just put you on hold.
They talk to you like they are talking to there children, and they don't say have a nice day or anything they just hang up in your face. They don't try and explain the situation of the matter or defuse the situation they turn it in to a hollowing match. I don't have a vehicle with them and I never will purchase a vehicle from them or recommend anyone because of what I have witness on more than two occasions. I am a manager and if I ever witness that type of rudeness of anyone to a customer that's keeping you employed we would have a serious problem.
That kind of behavior is unacceptable and they have gotten to comfortable and the manager need to do something about that kind of behavior cause I'm sure I am not the only one complaining about this. Very Very
Memphis, Tennessee
RUNNNNNNNNNNNNN!!!!!!!!
- - 2011 car with $500 down; interior looked good but engine issues.
- - No gas, smoking, check engine light; high payments and insurance; lasted a month.
I got a 2011 sanata from the company with 500$ down on mt.moriah . the car was nice on the inside and out but under the hood was a *** disaster !
I was such in a rush to get a car that I just took anything and why tf did I do that! the fat light skin man name will kept flirting ! asking for my friend number and my number the car had no GAS in it ! they told me I had 2 pay additional 150.00 to start insurance !
your payment start 2 weeks later ! I had my car 1 month it started smoking while driving the check engine light was on the battery had dead cells I had 2 get boost offs constantly ! car note was 233.00 every 2 weeks including 123.00 a month insurance !
what a *** rip off ! entirely too high for the piece of *** car I received !
Preferred solution: Full refund
Bad place to buy a vehicle
- - They repo vehicles when payments are behind.
- - They sue customers in court.
- - They turn off the vehicle if a payment is late.
Vehhicles there aint *** they like to get over on people get behind and they will repo your vehicle and try to sue u through the court. As to mention dont be a day late they will turn your vehicle off
Memphis, Tennessee
Car issues in nasty attiudes when u call trying to resolve a issue
- - Customer service is poor and they don’t care about customers.
- - Lease details were not disclosed; CPAC staff are rude and cars have problems.
I wouldn't recommend anyone buying a car from keras, The customer services is really bad, they don't care about there customers at all. My car is a lease car, which they did not tell me everything up front.
The cars are lemons in have so many problems. I have had problem after problem in which they claimed they have fixed but eventually they didn't. Furthermore, they go through a company called Cpac, which has very rude workers who will not help you at all but is always willing to get an attitude for no reason. KERAS CAR CENTRAL IN CPAC are the worst companies to deal with.
Please avoid them in go somewhere else. $500 down is not a deal if your going to get treated like ***.
- How the salesmen get over in how rude cpac workers are
Preferred solution: Full refund
Oil change
After 3 months all i got was an top off. Smart!
Keras Car Central Sales Representative Review
- - Problems arose after I took it back.
- - Salesperson made disrespectful comments; not worth it.
I went into the dealership to finnally meet with the sales person.I get everything now I test drive and let you test drive ounce they approve you.I get this onTuesday and already have problems.I take it back and the sales person made some very disrespectful comments which were uncalled for.Needless to say its all not worth it.Never go here waste your time and money.
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They never tell anyone it's a lease vehicle...Terrible Company .I do not advise anyone to purchase a vehicle from this company ,save yourself the harrassment. They are a RIP off...to innocent hardworking people,that's trying to build their credit