Kentwood Springs
Kentwood Springs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kentwood Springs has 2.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good water, Its water.
Cons: Cancellation is through customer service only, Charges bank account after closing water account, Convoluted order system.Recent recommendations regarding this business are as follows: "Reorder my water bottle", "Keep an eye on your account and contact as soon as a mistake is made", "Do not do business with Kentwood Spring Water, a.k.a. Dsservices.com, a.k.a. Primo Water North America.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kentwood Springs has 2.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good water, Its water.
Cons: Cancellation is through customer service only, Charges bank account after closing water account, Convoluted order system.Recent recommendations regarding this business are as follows: "Reorder my water bottle", "Keep an eye on your account and contact as soon as a mistake is made", "Do not do business with Kentwood Spring Water, a.k.a. Dsservices.com, a.k.a. Primo Water North America.".
Review authors value the most Billing Practices. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
New Orleans, Louisiana
Order water bottle
None O need some more water bottle only about 5 thank you 
I don't need anything else but refill bottles and that's it about five only I want nothing else but the refill bottles other than that that's it
User's recommendation: Reorder my water bottle
I was placed on Replenish, meaning to replace all empty containers left outside. However I DID NOT approve this but was made to pay for product the company chose for me.
This would explain why the monthly notifications of my deliveries were no longer being sent. Therefore I was not prepared to leave my empty containers outside, which the company charged me for and never fixed until I called.
- Good water
- Customer service
Preferred solution: Price reduction
User's recommendation: Keep an eye on your account and contact as soon as a mistake is made
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lafayette, Louisiana
Warn others not be ripped off.
The Kentwood Springs order system is convoluted, needlessly complicated, and inclined to giving you orders that you don't want.
Kentwood Springs Customer Service appears to be a completely separate entity. So what you discuss with them and what happens are often two different things.
Never got credit for the bottles I returned.
No receipt left for bottles picked-up. Continues delivering water I don't want or ordered. Continues to charge my Debit Card.
Kentwood Springs does not respond to e-mails.
Kentwood Springs Water Customer Service would not send me a confirmation for the closure of my account. So I won't be surprised to find more water I don't want at my doorstep next month.
Even though I placed a large sign at my door asking them not to deliver water.
Doing business with Kentwood Springs is one big hassle, a waste of time and money.
UPDATE: Kentwood Spring Water, a.k.a. Dsservices.com, a.k.a. Primo Water North America.
These companies continue to charge my bank account after my account with them was closed. They ignore my emails.
Customer service is clueless and puts me on hold. I may have to close the Debit Card to stop them. Which will create a big problem for me. This is like identity theft.
Filing a complaint with the Better Business Bureau and the State Consumer Protection office. As well as posting to other review sites.
Don't make the mistake of giving this company your Debit Card or banking information. It is a license to steal.
- Its water
- Charges bank account after closing water account
- Convoluted order system
- Cancellation is through customer service only
Preferred solution: Full refund
User's recommendation: Do not do business with Kentwood Spring Water, a.k.a. Dsservices.com, a.k.a. Primo Water North America.
Brands Related to Kentwood Springs
Crystal Springs Water
“MY WATER HAS SET AT A DIFFERENT LOCATION AFTER CALLING THEM 5 TIMES AND KEEP GETTING THE SAME NONSENSE...“
Sparkletts
“We found dirt in the water delivered by this company. The water smelled bad and made us sick after a few...“
Ds Services Of America
“I would rank this company negative stars if I could. As a former employee I can tell you from...“
Hinckley Springs
“Ordered 52 ceiling fans and didn't get the remote. The fan is already up so I can't return it! I need...“
Companies Similar to Kentwood Springs
Crystal Rock
Figis
“My name is Julie kurth at the time I worked it could have been Julie Warner w e r n e r i need that...“
BringMeThat
“You could look into why a charge of $9.95 has appeared on 8 of the last month's statements. We never...“
Tasting Room
“You must lose so many potential customers because your system is virtually impossible to deal with. I...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.