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Kenton Industries

Kenton Industries

kentonindustries.com
What is your customer experience with Kenton Industries?

Kenton Industries Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.3 star rating based on 1 customer review; consumers are mostly dissatisfied. The product line is diverse and products are described as decent, but customers flag bad customer service, slow or no responses, and a high price. Recent feedback advises considering other manufacturers.

Positive Feedback

Customers note a diversity of products and generally decent product quality, which some reviewers value.

Negative Feedback / Risk Areas

  • Poor customer service with repeated nonresponses is a common Kenton Industries customer complaints theme.
  • Issues with exchange, refund and cancellation policy create friction for buyers seeking refunds.
  • Perceived high price level compared with other manufacturers.

Key Takeaways for Future Customers

  • Check Kenton Industries reviews before purchasing to confirm product fit and quality.
  • Expect possible delays or limited support from customer service and clarify refund terms in advance.
  • Compare alternatives from other manufacturers for price and after-sale support.
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Inadequate customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 01, 2025

I have no issues with the Kenton product. My concern is with the quality of their customer service.

Original review Jan 17, 2025

I tried several times to get more specific information about one of their products, but they repeatedly provided me with broadly general responses. They eventually quit responding to my inquiries.

Pros:
  • Decent products
Cons:
  • Bad customer service

Preferred solution: To improve their custmer service approach.

User's recommendation: There are many other manufacturers offering similar products that could be considered.

View full review

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