Kent International Reviews
Kent International Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kent International has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied; Kent International reviews report damaged bicycles and a severely criticized customer service department.
Key Takeaways for Future Customers
- Decent products reported but price level is high.
- Expect challenges with warranty claims and parts and replacement requests like ball bearings and wheels.
- Customer complaints center on slow or unhelpful customer service responses.
Negative Feedback / Risk Areas
- Unresponsive and rude customer service.
- Damaged shipments and unresolved warranty issues.
- Delays obtaining replacement parts.
Positive Feedback
Products themselves are described as decent despite service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kent International has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied; Kent International reviews report damaged bicycles and a severely criticized customer service department.
Key Takeaways for Future Customers
- Decent products reported but price level is high.
- Expect challenges with warranty claims and parts and replacement requests like ball bearings and wheels.
- Customer complaints center on slow or unhelpful customer service responses.
Negative Feedback / Risk Areas
- Unresponsive and rude customer service.
- Damaged shipments and unresolved warranty issues.
- Delays obtaining replacement parts.
Positive Feedback
Products themselves are described as decent despite service problems.
Saint Petersburg, Florida
Damaged bicycle
I received a bicycle with parts out of the box actually sticking outside of the box. I called the company tried to resolve it. Worst customer service experience ever stay away from this company.
South Bend, Indiana
Need ball bearings for Kent bicycle
Nothing happened. I would just like to order account bicycle ball bearings for my sons bike. Kent, bicycle, ball bearings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint and The worst Customer Service Department EVER and are Liars!!!
- - Three emails were sent (Dec 30, 2024; Apr 21, 2025; Apr 28, 2025) about a warped rear wheel.
- - No responses were received to the Apr 21 and Apr 30, 2025 emails.
They originally did not answer my emails until I filed the complaint through pissedconsumer.Their agents are not very helpful, caring or compassionate.
and on april 28th 2025 @ 11:25 a.m. with service ticket numbers. on dec 30 I sent warranty papers and pictures of my grandson's bicycle that my mother-in-law bought for a christmas gift and it had a warped rear wheel and was told that the rear wheel was out of stock and would have to wait for it to be available. my grandson never got to enjoy his christmas gift.
I never heard anything from anyone and decided to check on it. I sent an email to customer service on april 21, 2025, no response, I sent another follow-up email on april 30, 2025 again no response. so I called customer service on may 01, 2025 @ 09:49 a.m. and asked for a return call when prompted.
the person that returned my call was a person named james. this person was not professional, was not helpful, was impolite from the moment he was on the phone and was a liar. he told me that I would have to buy a new wheel, so I asked him why couldn't someone tell me that in december, he didn't know why and I asked how much was the wheel, he shot out 42 dollars, I knew he was lying, he didn't ask anything about the bike and when I was browsing the kent site in december and I saw the parts price list, I have bought quite a few kent products in the past when my children were growing up and now that I know what kind of company kent has become and this awful customer service department I cannot recommend kent products to my customers, friends or family members.
I know that the ceo or upper management will not see or hear about this customer service department or the way I was treated but maybe some person will see it and tell their friends and/or their family about what kind of potential problem they can avoid. one very unhappy, very upset former kent customer!
- Decent products
- Customer service department
Preferred solution: I think they should cover parts that are damaged like the wheel when it is first reported and the customer service department need to follow up on warranty claims that are submitted and they need better customer service agents
User's recommendation: BE AWARE of the WORST customer service department ever!!!
Companies Similar to Kent International
Cleary Bikes
Huffy
“Did this place never work from day one and it's bought a Christmas in 2025 and we tried to reach out and...“
Schwinn
“Bought a ***, and customer service told me they would fix the issue by giving me a replacement bike and...“
Jamis Bikes
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation