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Non availability of spare parts/Irresponsible after sales service of Kenstar microwave ovens.

I have purchased one" Kenstar" Microwave oven; Model No.OM 30DCE and Sl.No.860508**** from Spenser Super Market , while I was working in Railways at visakhapatnam,in the year 2008. I have shifted my residence from Visakhapatnam to Kozhikode,Kerala during 2010 ,after my retirement from service. This Micro wave oven has been sparingly used since its purchasing.However,this oven started malfunctioning , and Timer cannot be adusted, and approached the service center of the Kenstar through SMS to SVC during the moth of Oct 2010.. The technician from Calicut service ceter came and tried to set right oven,but in vain. He tolld me that the PCP of the oven reqired replacement and he removed PCP and carried to the service center for ordering the new one from the company. According to the technician he could not rectify the fault for want of spare part. He could not replace the spare parts due to the nonavailability of the same at Service center/company. I tried to approach higher officials of Kenstar through the E-Mail shown in ther web sight,info@***r-appliances.com,ashokjade@***.com( Kenstar is a Videocon group) etc, but e-Mail sent to these addresses are not being acceted. How this manufacturer can escape from the resposibilities of ensuring the availability of required spare parts at least for a period of 5 to 10 yrs after introducing to the model in market?. Kenstar is unable to ensure required spare parts even after a lapse of more than 3 months after registering the complaints.I spoke with: i have spoken the matter with the service manager of the Kenstar at kozhikode,but in vain.I am unable to contact higher authorities of the company What it would take to resolve this: The PCP of the oven should be eiher replaced or rectified by a factory trained technician. It appears to be a minor snag in the electronic circuit.
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5 comments
#242989

Products manufactured by Video *** group like Ken star appliances are worthless as after sales service of these products cannot be expected from the manufacturer. :?

#228191

Think twice before purchasing products like Microwave Ovens. Ensure that the manufacturer of these products have reputation regarding the after sales service and availabilities of spare parts,at least for 5 to 10 years after marketing the said products.

Kenstar products cannot be trusted as they cannot ensure either proper after sales or replacement of spare parts. As the Videocone groups controls the Kenstar,beware of purchasing Videocone products too.

#226533

Beware of purchasing any Kenstar products, as you would not get proper after sales service/spare parts. As the Video cone group is controlling the Kenstar products,you may get same type of experience from the Video cone products too

#220307

When a Company/manufacturer fails to ensure the availability of spare parts or fails to rectify the faults(After sales services) of its consumable durables like Microwave oven,the company should be black listed and matter should be made known to allprobable customers of this product

#759076
@M.K.Vasu

Kenstar service is ridiculous. I have face several problems with ken start AC, washing machine and also microwave.

The problem is that they are not making anything of their own but only putting their band for the equipments made by somebody else thus they can never give good service to the customer.

You should file a case in the consumer forum against this company. This is what I have done

shaju

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ID
#210589 Review #210589 is a subjective opinion of poster.
Location
Bengaluru, Karnataka

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Summary

KENSTAR is an Indian brand of home and kitchen appliances that was launched in October 1996. Since then the company has grown to 28 Sales and Service offices, 300 service franchisees and more than 3500 trade partners. The products of KENSTAR include Microwave Ovens, Air Coolers, Vacuum Cleaners, Mixer Grinders, Wet grinders, Toasters, Rice Cookers, Hand Blenders, Food Processors and many other kitchen appliances and not only. Except kitchen appliances the manufacturer offers some heating solutions (water heaters and irons) as well as air solutions (air coolers), health appliances and TV’s. KENSTAR is based in Maharashtra, India, when its corporate office is situated in Haryana, India. KENSTAR is a subsidiary of Videocon group.

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