TOMMY E Svo

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Verified Reviewer
| map-marker Independence, Kansas

Thanking them for great service

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I bought a Brother SE600 and I think it is the greatest machine for the money, used it for several weeks and the threader stopped working I tried to straighten the little threader but had no success, I called Kens and they immediately sent me a new threader. I installed it and the machine now works flawlessly. I have had several contacts with service there and find them to be professional and will continue to use them for my sewing needs.
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Vicky B Qfv
map-marker Muscle Shoals, Alabama

Dishonest business policies

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I purchased a machine one line. I received a machine that did not function. When I contacted Kens for replacement OR code I received obtuse responses and forms to fill out and no return code. Finally I just shipped the machine back and asked them to ship me new machine which they agreed to do. I was notified by fedx of a Filiberto but he did not have the package on his truck the history shows the shipper redirected the package back to him. Then I received a notice from PayPal of a reimbursement which was less then original payment. So basically I have Monetary loss of $60 with this business transaction and no product. So Buyer Beware all transactions with this company! It has hidden loopholes with the money back Guarantee which Has adverse impact on the customer only
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Loss:
$60
Pros:
  • Easy to find on line
Cons:
  • Hidden fees

Preferred solution: Apology

User's recommendation: Run!!

Anonymous

Failure to honor money-back guarantee

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Bought a machine from Ken's, and after I had it about two weeks, the store closed because of Covid-19. I sent many e-mails with no response. I called several times, but it went to voice mail, then got a recording that said voice mail was full. On their web site, they claimed e-mail and phone were being monitored. I got no replies whatsoever. Finally got someone on the phone and explained the situation. Kevin refused to give me a refund unless I used it to buy another machine. Also BEWARE-they have a warranty, but YOU have to pay for shipping!
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Loss:
$454

Preferred solution: Full refund

User's recommendation: Extreme caution: use a credit card that will help you..........

Anonymous

Received product 14 days after estimated delivery date

I ordered a sewing machine case for my wife for Christmas I paid for the faster shipping ad it said estimated delivery date of dec 24th nothing came so on the 26th I called them. They said they do t know why but for some reason it was never shipped. They told me they would ship it right away and gave me a new delivery date of jan4th still nothing I then tracked the package and ups has a delivery date of the 8th I called the company again complaining because of two delivery dates now I was given and still nothing the guy tolde there is nothing they can do. I paid for tr extra shipping for faster delivery and I didn't receive it till later then what normal free shipping would have been overall I think this was just complete poor service by the way today is the 8th it finally got here so yea merry Christmas to my wife. Thanks for the late delivery!
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Loss:
$99

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