Failure to honor money-back guarantee

Bought a machine from Ken's, and after I had it about two weeks, the store closed because of Covid-19. I sent many e-mails with no response. I called several times, but it went to voice mail, then got a recording that said voice mail was full. On their web site, they claimed e-mail and phone were being monitored. I got no replies whatsoever. Finally got someone on the phone and explained the situation. Kevin refused to give me a refund unless I used it to buy another machine. Also BEWARE-they have a warranty, but YOU have to pay for shipping!

User's recommendation: Extreme caution: use a credit card that will help you..........

View full review
ID
#1952305 Review #1952305 is a subjective opinion of poster.
Loss
$454
Preferred solution
Full refund

Received product 14 days after estimated delivery date

I ordered a sewing machine case for my wife for Christmas I paid for the faster shipping ad it said estimated delivery date of dec 24th nothing came so on the 26th I called them. They said they do t know why but for some reason it was never shipped. They told me they would ship it right away and gave me a new delivery date of jan4th still nothing I then tracked the package and ups has a delivery date of the 8th I called the company again complaining because of two delivery dates now I was given and still nothing the guy tolde there is nothing they can do. I paid for tr extra shipping for faster delivery and I didn't receive it till later then what normal free shipping would have been overall I think this was just complete poor service by the way today is the 8th it finally got here so yea merry Christmas to my wife. Thanks for the late delivery!
View full review
ID
#373589 Review #373589 is a subjective opinion of poster.
Loss
$99

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article