Anonymous
map-marker Doerun, Georgia

Check warranty information

I call and didn't get nobody on the phone. I had the freezer less than a year the door is cracked at the top. Need it fix.
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Anonymous
map-marker Columbia, South Carolina

Freezer probkemd

My new kenmore upright freezer did not work ! The team at kenmore has remedied the problem! They emailed me and fixed the problem by sending me a return for my freezer! I am very happy with their response! I have bought another kenmore freezer. This time I bought an insurance policy for the freezer!
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User's recommendation: Buy a kenmore freezer

Enrique F Rex

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Verified Reviewer
| map-marker Tucson, Arizona

Freezer door part handle bracket broken

Nylon bracket inside top of handle is broken. Having trouble finding assistance. I am not interested in any other services
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Loss:
$1

Preferred solution: Attention yo my question n

Sandra F Aad

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Verified Buyer
|

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Verified Reviewer
| map-marker Tracy, California

Vacuum broke

Kenmore - Vacuum broke
Kenmore - Vacuum broke - Image 2
The hose of my vacuum broke Im send the number the store give me because I lost the receipt and Ill appreciate it if I get a new one not sure what happen
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Loss:
$320

Preferred solution: Full refund

Ashley K Fdm

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Verified Reviewer
| map-marker Holly, Michigan

Help diagnosing problem with my kenmore refrigerator

My refrigerator model number is111.730****. Suddenly my refrigerator stopped cooling but my freezer works great. Also the motor got quite loud but is no longer making that noise.
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Preferred solution: Help so I can fix my appliance

Vard A

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Verified Reviewer
| map-marker Clovis, California

Request

Hello, Our appliance repair company already replaced Kenmore compressors under warranty so which datas do you need us to provide you for compressors.
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Anonymous
map-marker Albuquerque, New Mexico

To try to save people from buying this brand they are terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We bought a brand new refrigerator and it was just built to fall apart one thing after another piece of crap
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Theodore J Fxg

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Verified Reviewer
| map-marker Harker Heights, Texas

I need to purchase another Kenmore 40 gallons gas water heater “The Economizer 6”.

I cant find a retailer that sales Kenmore The Economizer 6 water heater. Bcnfhc my BBC gun sh bkvhzz a dhclhclgzjchzkcjcjcjvigigohohigifigovlckvkgivlxyyirjvjvkvj ncmckgjfjgkgfljgfkgzkhcjlkk. Oh of. Nvmvj n. Bonn m m LVN n kvkb
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Preferred solution: I want to purchase the same water heater again.

Anonymous
map-marker Snohomish, Washington

Defective freezer x 2. No communication

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Have had no communication regarding refund on Protection Plan for freezer returned. Still owe us monies since 6/10.
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User's recommendation: Avoid freezers made by Kenmore. Poor quality

Resolved
Linda A Uts

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Verified Reviewer
| map-marker Kailua-Kona, Hawaii

Resolved: Icemaker needs to be re-designed, dispenser needs to be taller

Updated by user Apr 17, 2022

It won't ever be resolved as long as I keep this refrigerator..

Original review Apr 17, 2022
I reently purchased a Kenmore 5004**** side by side
refrigerator and after I got it home realized you need to re-engineer the door ice dispenser. Its not tall enough to accommodate my favorite thermal cup.

My cup is 7 1/2 inches tall and I have to use two hands to get ice. One hand to hold the cup and a second hand to push the ice lever. My old GE fridge was the perfect size and I would not have purchased this refrigerator had I known it was too small for my cup. I use my cup all day and refill it many times and it is a standard size for thermal glasses.
Secondarily, you need to position the icemaker across the back of the freezer so that the door can be pushed in.

The way it is, you have to hold the door open while reaching in for ice.

If the door opened in, your arm would hold the door open. Who engineered this thing????
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Cons:
  • Fridge needs some improvement

Preferred solution: Nothing This fridge needs a complete do-over and its too late to send it back so you might consider fixing the deficits so other customers won't be annoyed with it like I am.

Marc D Ckv
map-marker Los Angeles, California

Can't get my Kenmore elite HE3T washer to stay on

I plugged my washer in turned it on and tried to run a cycle snd it tripped my 20amp breaker. I reset the breaker and it now will not turn on., the doors locked and wont release.
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Loss:
$175

Preferred solution: Let the company propose a solution

Dangelo R Isw

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Verified Reviewer
| map-marker West Covina, California

Broken washing machine lid

Kenmore - Broken washing machine lid

Hello

I purchased my Kenmore Elite washer and dryer approximately 3 years ago. In July of 2021 I returned home and noticed the washer lid was shattered.

The washer was not in use and had not been used for at least 5 days prior to it shattering.

I ordered a new lid and was told its on back order.

Ive called several times over the past 6 months and I was repeatedly told the lid is on back order.

On todays date 1-19-22, I was told the manufacturer is no longer making the lid as of Dec 2021 and I will be refunded.

I was never notified of the cancellation either by email or a phone call.

I attempted to purchase the lid using other methods (Amazon, local repair shop) and I was told its unavailable.

After purchasing the Kenmore Elite washer and dryer set for over $2500, Ive been forced to take my familys clothes to the laundry mat.

Even though the past 6 months have been inconvenient, knowing it would be repaired soon was promising.

With no vendor making replacement lids, we are forced to be a permanent laundry mat customers by no fault of ours. Please help in replacing or repairing our washer.

Dangelo Robinson

15 Country Wood Dr

Pomona, ca 91766

626 430-****

Washer model 110.3163****

Part # W1149****

Order # E583407

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Preferred solution: replace lid or replace washer

EDUARDO S Kgx

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Verified Reviewer

Gas grill burners not working

Purchased gas grill model PG-40406S0L on may 25 2022 and right burner makes scared noise and pops all the times. Sears store told me to call Costumer service. Afraid to use $ 500 grill.. Came assembled and delivered No help in solving the issue at all.be careful
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Loss:
$500

Preferred solution: Full refund

User's recommendation: be careful purchasing kenmore

julian M Amm
map-marker Battlefield, Virginia

Washer locked

Washing machine has been locked for three weeks repair person was supposed to be out here this past Friday waited all day and then says he stuck on another car at 7 PM at night he only had two people before me to say
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Loss:
$99

Preferred solution: Machine unlocked and working

User's recommendation: Buy a top load machine

Barbara K Swt
map-marker Bennington, Ohio

3 year old Kenmore fridge broken

Repair company wants $6000 to repair my 3 year old Kenmore refrigerator!!! On top of that l cant get any repair done for two weeks. I lost all food in both the refrigerator and freezer! The hassle with this situation is totally unacceptable! Seems as though the only option we have is to get an attorney and never deal with this company ever again!
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Loss:
$2000
Pros:
  • Nice appearance
Cons:
  • Difficult to work with
  • Would not stand behind their product

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from Kenmore and all LG products

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