Unclaimed
Kendall Honda Eugene
Satisfaction analysis
250
CLAIMED LOSSES
1
TOTAL REVIEW
Kendall Honda Eugene OR Knowingly Sells Faulty Vehicles
I purchased a vehicle, and upon arrival I found that there was only one key and the keyless entry fob did not function. I alerted them to this matter and they told me if they had to fix all items that were wrong with their vehicles that they would have to charge even more for them. Well at nearly 10,000 dollars you would think that they could at least make sure what they said worked did. The moral of the story is do not TRUST KENDALL OF EUGENE. Furthermore upon detailed inspection I found that the serpentine belt should have passed no ones inspection.
2 comments
ID
Location
Eugene, Oregon
Loss
$250
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Kendall Honda Eugene
Please accept our sincere apologies for your recent experience with us.
At Kendall Honda, we take pride in ensuring that all of our guests receive an unrivaled experience. Unfortunately this time, we did not meet your—or our own—expectations.
We would like to talk to you directly so we can get more details to assist you. You can reach Phillip Mendonca directly at 541.335.6306. We believe acquiring this insight will allow us to learn and grow and prevent similar issues in the future.
It is Kendall policy to use all customer feedback positive and negative as a training tool to improve our customer's experience. For that reason it is also Kendall policy not to pay customer review sites to eliminate negative feedback. Please know that while we are not perfect and mistakes are sometimes made, we thank you for bringing this to our attention.
As a family owned company it is our goal to make all of our guests a part of the Kendall family. If given the opportunity to earn back your business, we are confident that you will receive the unrivaled experience Kendall has been built on for 75 years.
Again, our apologies and we hope to hear from you soon.
that is somewhat true, nothing is free,, a extra key & remote isnt to much, most used cars only have 1 key & your lucky if theres a remote to it