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Consumer Complaint

On 06 January, 2013 at or around 2:33pm, I used The Automatic Car Wash and Kendall Honda, which is part of the Kendall Automotive Group in Eugene OR at 846 Goodpasture Island Rd. Their phone number is 541 485 ****. I was told to release the steering wheel, place the car in neutral and turn off the vehicle. I did exactly that. My car was forced into the car in front of me, causing an accident. Following the accident, I verified that the driver of the front vehicle was aware that I would advocate for the well being of her vehicle. I gave her all of my contact information. We both spoke with Dylan Gillespie. He was attending the car was at the time. He had instructed me to place my car in neutral and release control of the steering wheel prior to entering. He handled the situation well and my concern is not with him. (Thank you Dylan) I notified her that I have dealt with insurance companies and MV (Motor Vehicle) dealerships on a prior basis and made it clear that being assertive is very important. She assured me that Kendall Honda was trustworthy and would take care of her. In agreement, I had seen nothing but positive experienced from Kendall up until this point. This morning I received a call from Rudolpho Mendoza explaining that he would rather have the insurance companies figure out who was at fault. I explained in no uncertain terms that both cars were in complete control of the car wash. Neither driver was at fault. I now have a claim on my insurance!!!! Stay away from this company, and avoid trusting your car care to them.
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2 comments
#600467

Aaron-

Please accept our sincere apologies for your recent experience with us. Our General Manager, Duane Farnham has been made aware of your experience and will be in contact with you (if he has not already). It is our desire to do everything in our power to rectify this situation and earn back your business and trust.

At Kendall Honda, we take pride in ensuring that all of our guests receive an unrivaled experience. Unfortunately this time, we did not meet your—or our own—expectations.

It is Kendall policy to use all customer feedback positive and negative as a training tool to improve our customer's experience. For that reason it is also Kendall policy not to pay customer review sites to eliminate negative feedback. Please know that while we are not perfect and mistakes are sometimes made, we thank you for bringing this to our attention.

As a family owned company it is our goal to make all of our guests a part of the Kendall family. If given the opportunity to earn back your business, we are confident that you will receive the unrivaled experience Kendall has been built on for 75 years.

#599590

I've used this car wash too many times to count. First of all you are NEVER told to turn your vehicle off, only to put it into neutral.

That was the first clue to me that this is a fabricated story.

Secondly the car wash travels at one speed and it's so incredibly slow that I can not imagine any way your car could ever cause damage to the car in front of you (assuming there was a malfunction with the car wash that actually caused you to push forward into the car in front of you). Your story sounds more like "Driver error" and not a malfunction of the car wash.

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ID
#379038 Review #379038 is a subjective opinion of poster.
Location
Eugene, Oregon

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