Kencko
Kencko Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kencko has 1.1 star rating based on 4 customer reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Many reviewers note the product is great tasting and they like the smoothies when quality is intact.
Negative Feedback / Risk Areas
- Recurring Kencko customer complaints include charges for orders customers did not place and difficulty stopping subscriptions or auto-ship.
- Reports of opened or damaged packages, stale product, and refusal to replace items or process refunds.
- Poor customer service access with no phone support and high price level noted by reviewers.
Key Takeaways for Future Customers
- Read recent Kencko reviews about billing and refunds before subscribing and consider ordering one-time purchases instead of a subscription.
- Monitor billing closely, document cancellation requests, and request refunds promptly if charged for unwanted shipments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kencko has 1.1 star rating based on 4 customer reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Many reviewers note the product is great tasting and they like the smoothies when quality is intact.
Negative Feedback / Risk Areas
- Recurring Kencko customer complaints include charges for orders customers did not place and difficulty stopping subscriptions or auto-ship.
- Reports of opened or damaged packages, stale product, and refusal to replace items or process refunds.
- Poor customer service access with no phone support and high price level noted by reviewers.
Key Takeaways for Future Customers
- Read recent Kencko reviews about billing and refunds before subscribing and consider ordering one-time purchases instead of a subscription.
- Monitor billing closely, document cancellation requests, and request refunds promptly if charged for unwanted shipments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rip off. They wont replace what was damaged. They just want me to subscribe. Rip off company
Replace the item with a coupon. Do not charge me for reaching out.
What a scam you are running. I won't be purchasing your product anymore.
User's recommendation: Don't bother reaching out. They won't help you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI received opened packages.
- Packaging was opened and contents were hard, indicating a stale product.
- They said returns aren't accepted, despite QA aiming to meet standards.
The last shipment I received had opened packaging and some of the packages contents were hard which is an indication that the product was stale/old. When I complained about this via email, the response was that the company does not accept returns.
However the company has a quality assurance teams that is suppose to assure that the product being sent out meets certain standards . Hmm??? How did the quality assurance team miss this? And when I informed Kencko of this, they were unwilling to make the correction.
When the company sees this review please look at my order history and you will see that Ive never had any complaints about your product and actually enjoyed it. So if your company mission is to deliver a nutritional product to their consumers, please make sure the package that contains your product is not damged or compromised.
If Kencko chooses to respond to this complaint then I will provide the information needed for follow up.
- Great tasting product
- Damaged goods
Preferred solution: Full refund
Mableton, Georgia
Cant reach anyone in Customer service. No Phone number to get a refund.
- Last batch was hard, stiff, and old.
- I wasn't reminded of a payment, and it went through.
- Please refund the last payment and do not ship.
My last batch was hard stiff and old. I was not reminded of a payment coming out prior to since I havent used it is a long time.
There is no way to speak to anyone to stop it since the payment went just went through.
I do not recommend. Please refun d this last payment and DO NOT SHIP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have sent you a cancellation notice and still continue to receive and be billed for shipments.
- Wants on-demand single-box orders.
- Cancelled subscription; billed $160 for a box.
- Requests confirmation of discontinuation and one-time purchases.
I want to order single box orders when I need product. I cancelled and then received and was billed 160.00 for the box I didnt want.
PLEASE CANCEL MY SUBSCRIPTION! I would like to order individual one time purchase boxes as needed. I have too much product I need to consume. Send me a confirmation email that you have discontinued my subscription.
I shouldnt need to ask again. Diane H.
- I like the product
- Hard to stop subscription
Preferred solution: A cancellation of my subscription and a confirmation that it has been completed.
User's recommendation: Buy as needed. Difficult to get out of subscription.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
- Cancel subscription for Nicholle haycock’s orders.
- Address: 1962 w 5540 st george utah.
- I no longer want this product.
- Please cancel both orders.
I need to cancel my subscription for all orders for Nicholle haycock
1962 w 5540 st george utah I no longer want this product I have had a hard time canceling this order so if you can cancel this order both of the
Preferred solution: Cancel orders
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI didn’t make the order but I was charged.
At 4am Madrid time, my credit card was charged 65.+ euros for an order I didnt make. Please cancel the order you made and refund my money back.
- Charged you for the order you did not make
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation all orders
- I didn't like the product.
- I don't know why I was reshipped.
- Please send return labels, cancel all future orders, and refund my account.
I didnt like product. I only used one.
I dont know why you reshipped me?
Please send me labels to return
My email mchoqu6483@***.com
Plus confirmed that you have cancelled all future orders. Refund my account Marti Choquette
Preferred solution: Full refund
Orlando, Florida
Refun
- I want a refund and to cancel my order; I don't have the product.
- I was told I would not be charged this month, but I was.
I would like a refund an I wanted to cancel my order I did the same thing last month an they said I would not be charged this month but I was I don't have the product an I don't want it so please stop charging me
Zagreb, Zagreb
Charged after canceling a subscription
- Kencko smoothies were a gift.
- Charged January; canceled; charged again.
- Shipment Jan 11; canceled Jan 16; too late for February.
I've bought Kencko smoothies as a present for Christmas. After that i realized that they made me a subscription.
They charged me for January and after i realized that i canceled sub. They charged me again today saying i have to cancel sub day before refill but there is nowhere information when refill is.
I got e mail that package is shipped on January 11th and i canceled on January 16th. They said it was too late for February.
Also they claim they sent me warning e-mail about refill but i didn't get that e-mail.
User's recommendation: Don't buy anything from them. It is expensive and they subscribe you but it is hard to get out of it.
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There isn't a phone number to speak with anyone!! Just an email.... Is anyone reading these?