Anonymous
map-marker Mableton, Georgia

Cant reach anyone in Customer service. No Phone number to get a refund.

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My last batch was hard stiff and old. I was not reminded of a payment coming out prior to since I havent used it is a long time.

There is no way to speak to anyone to stop it since the payment went just went through.

I do not recommend. Please refun d this last payment and DO NOT SHIP

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Sharon F Bss

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Verified Reviewer

I received opened packages.

Original review Jul 28, 2023

The last shipment I received had opened packaging and some of the packages contents were hard which is an indication that the product was stale/old. When I complained about this via email, the response was that the company does not accept returns.

However the company has a quality assurance teams that is suppose to assure that the product being sent out meets certain standards . Hmm??? How did the quality assurance team miss this? And when I informed Kencko of this, they were unwilling to make the correction.

When the company sees this review please look at my order history and you will see that Ive never had any complaints about your product and actually enjoyed it. So if your company mission is to deliver a nutritional product to their consumers, please make sure the package that contains your product is not damged or compromised.

If Kencko chooses to respond to this complaint then I will provide the information needed for follow up.

View full review
Loss:
$80
Pros:
  • Great tasting product
Cons:
  • Damaged goods

Preferred solution: Full refund

Diane H Whv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have sent you a cancellation notice and still continue to receive and be billed for shipments.

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I want to order single box orders when I need product. I cancelled and then received and was billed 160.00 for the box I didnt want.

PLEASE CANCEL MY SUBSCRIPTION! I would like to order individual one time purchase boxes as needed. I have too much product I need to consume. Send me a confirmation email that you have discontinued my subscription.

I shouldnt need to ask again. Diane H.

View full review
Loss:
$160
Pros:
  • I like the product
Cons:
  • Hard to stop subscription

Preferred solution: A cancellation of my subscription and a confirmation that it has been completed.

User's recommendation: Buy as needed. Difficult to get out of subscription.

nicholle H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription

I need to cancel my subscription for all orders for Nicholle haycock

1962 w 5540 st george utah I no longer want this product I have had a hard time canceling this order so if you can cancel this order both of the

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Preferred solution: Cancel orders

Shayne S Hdu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I didn’t make the order but I was charged.

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Kencko - I didn’t make the order but I was charged.

At 4am Madrid time, my credit card was charged 65.+ euros for an order I didnt make. Please cancel the order you made and refund my money back.

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Loss:
$65
Cons:
  • Charged you for the order you did not make

Preferred solution: Full refund

Marti C Tug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glastonbury, Connecticut

Cancellation all orders

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I didnt like product. I only used one.

I dont know why you reshipped me?

Please send me labels to return

My email mchoqu6483@***.com

Plus confirmed that you have cancelled all future orders. Refund my account Marti Choquette

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Loss:
$120

Preferred solution: Full refund

Anonymous
map-marker Orlando, Florida

Refun

I would like a refund an I wanted to cancel my order I did the same thing last month an they said I would not be charged this month but I was I don't have the product an I don't want it so please stop charging me

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Anonymous
map-marker Zagreb, Zagreb

Charged after canceling a subscription

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I've bought Kencko smoothies as a present for Christmas. After that i realized that they made me a subscription.

They charged me for January and after i realized that i canceled sub. They charged me again today saying i have to cancel sub day before refill but there is nowhere information when refill is.

I got e mail that package is shipped on January 11th and i canceled on January 16th. They said it was too late for February.

Also they claim they sent me warning e-mail about refill but i didn't get that e-mail.

View full review

User's recommendation: Don't buy anything from them. It is expensive and they subscribe you but it is hard to get out of it.

1 comment
Guest

There isn't a phone number to speak with anyone!! Just an email.... Is anyone reading these?

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