Germain Qsw
map-marker York, Ontario

Kenshaw novice mechanix damaged my vehicle. Shop manager blamed customer!

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My Toyota RAV4 never faileed me until Kenshaw Toyota's mechanic worked it. It was for a regular recall. At the time in the shop, I was advised to do a few more chechs. I was reluctant, but this is the way they work, right? After spent 1.5hours and $450, they let me out. Two hours later, I found myself stuck on Hwy 401 with a overheated engine. The roadside service guy discovered that the coolant reservior was Completely empty! Later examination did not find a leak. I went back to Kenshaw. David Whyte, the manager, denied the responsibility totally and blamed me for not checking the engine temperature. His head mechanics dropped by, overh heard the conversation. He was an honest man and told David that the temperature gauge will show nothing wrong if the coolant is all drained. Even then, David refused any responsibilities and help. I totalled the engine for an inexperienced mechanic and an unresponsible store manager! Very disappointed.
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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