Ken Shaw Toyota
Ken Shaw Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ken Shaw Toyota reviews show a 1.0 star rating from 1 review with predominantly negative sentiment describing vehicle damage after service and poor follow-up.
Positive Feedback
No positive comments appear in the single review; the account focuses on repair quality and staff response rather than billing or refunds.
Negative Feedback / Risk Areas
- Alleged vehicle damage after routine recall service reported in customer complaints.
- Manager blamed customer and refused responsibility, indicating weak customer service.
- Concerns about inexperienced technicians and lack of accountability.
Key Takeaways for Future Customers
- Read Ken Shaw Toyota reviews before booking and ask about warranties and written estimates.
- Document service interactions and request clear policies on refunds and repairs.
- Confirm technician experience and escalate to management in writing if issues arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ken Shaw Toyota reviews show a 1.0 star rating from 1 review with predominantly negative sentiment describing vehicle damage after service and poor follow-up.
Positive Feedback
No positive comments appear in the single review; the account focuses on repair quality and staff response rather than billing or refunds.
Negative Feedback / Risk Areas
- Alleged vehicle damage after routine recall service reported in customer complaints.
- Manager blamed customer and refused responsibility, indicating weak customer service.
- Concerns about inexperienced technicians and lack of accountability.
Key Takeaways for Future Customers
- Read Ken Shaw Toyota reviews before booking and ask about warranties and written estimates.
- Document service interactions and request clear policies on refunds and repairs.
- Confirm technician experience and escalate to management in writing if issues arise.
Turn one complaint into a collective action
Kenshaw novice mechanix damaged my vehicle. Shop manager blamed customer!
- - Recall service at Kenshaw Toyota; extra checks.
- - Engine overheated; coolant reservoir empty, no leak found; manager refused responsibility.
My Toyota RAV4 never faileed me until Kenshaw Toyota's mechanic worked it. It was for a regular recall.
At the time in the shop, I was advised to do a few more chechs. I was reluctant, but this is the way they work, right? After spent 1.5hours and $450, they let me out. Two hours later, I found myself stuck on Hwy 401 with a overheated engine.
The roadside service guy discovered that the coolant reservior was Completely empty! Later examination did not find a leak. I went back to Kenshaw. David Whyte, the manager, denied the responsibility totally and blamed me for not checking the engine temperature.
His head mechanics dropped by, overh heard the conversation. He was an honest man and told David that the temperature gauge will show nothing wrong if the coolant is all drained. Even then, David refused any responsibilities and help.
I totalled the engine for an inexperienced mechanic and an unresponsible store manager! Very disappointed.
- Services
Preferred solution: Let the company propose a solution
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